Firmoo Reviews 2,884

The site is easy to use with lots of choice. I've used them before and now my prescriptions has changed I went straight back to them.
I was kept up to date with the tracking of my glasses. They arrived safely and are very good. The fit is nice and comfortable and the lenses are perfect. Very happy.

I can’t comment on the quality of the glasses from this company because the two pairs I ordered were never delivered after a 4 week wait from ordering. Apparently the courier couldn’t find my property despite having the correct postal address and delivering glasses several months earlier my wife ordered from this company.
Control over a courier in another country is difficult to achieve. My one star review is based on the absence of customer care, and to a certain extent, logic in dealing with the issue. I was offered a voucher £50 in excess of my original order to order any replacement glasses, or a priority remake of my original order at no cost, or a full refund. Standard delivery via unspecified courier was the only option without paying extra for Express delivery via a named courier. No way to treat a customer who’d been so inconvenienced. Couriers are the weak link. Express delivery would have mitigated this risk.

Communication is good and the glasses I received are really good, prescription was perfect. I'll be ordering again soon.

After previous good experiences with Firmoo, I recently had a disappointing experience with bi-focal lenses. Had a new prescription and entered it correctly on their platform. Glasses arrived and I followed their guidance and web guidance adapting to bi-focal lenses after always having single vision ones. The right eye was still blurry as this had short sighted strength in also. My previous prescription was fine! I took my glasses to a high street opticians (where I got my eye test) and they kindly checked the prescription and was found that the right eye distance strength was stronger than I entered. I knew they didn’t feel right! I rang Firmoo to explain, and that it was done incorrectly in their lab. They didn’t seem to grasp that the lense was stronger than I requested after sending them a picture of the actual lense strength print out I got from the opticians, compared to my current prescription. Offered a full refund (-postage and vat) or a voucher of the same value as a full refund. I decided to get the voucher and same glasses but was skeptical it may happen again as I would be doing the same process with the same prescription! I then had to pay a further p and p which I was annoyed about as I hadn’t done anything wrong as there was no error on my part. It had been done wrong in their lab. Whilst the new glasses arrived, I still wasn’t happy and struggled to adapt so opted to get a refund, minus the postage and vat. I had to send them back at a cost to myself for a recorded/tracked delivery. I think that now i require a more specialised lense, its best for me to go to the high street, rather than online so that I have a f2f aftercare if there are any issues. It’s a shame as my past experiences with single lenses have been great from Firmoo. The fact that the error was on their part… it was me who was out of pocket.

Easy ordering process, great choices of frames, I got my reading glasses & same prescription in sunglasses for an unbeatable price, readers are fabulous in usage & quality, sun glasses are great in looks, quality & usage, great products for an unbelievable price, great service so far, can’t complain & will definitely use again, delivery was couple of weeks, great all around experience

Game changer for optical options! Can’t fault it from easy to search options, step by step process, delivery updates and then customer service help if it isn’t quite right. Forever recommending these guys to anyone who will listen!

Great range of glasses and great value. I have bought many pairs of glasses from Firmoo. Would recommend.

Great choice of frames and lenses, so many styles to choose from. I have just received my third order from Firmoo and each one has been received in a couple of weeks and of great quality. My last order was for a couple of spare everyday pairs so just basic lenses, got 2 pairs delivered for under £30. I wasn't sure what frames would suit, but you can upload a picture of yourself to 'try on' and get an idea of what each pair would look like on/their size etc.
In my opinion you just can't beat them.
Would definitely recommend and will order again.

It was so easy to place the order. I was kept updated throughout and glasses arrived very quickly, I love them! Would thoroughly recommend Firmoo.

shipping time!!!, glasses coming from china...no mention of that in the advertisement, one week on and still in possessing not dispatched as of yet....

Customer service helped me out when i had an issue with the glasses and resolved it immediately!

Glasses are excellent. They are comfortable and great quality. Easy to order and came quickly. I have just ordered another pair

Glasses are great...lovely frames and quick service to prescription

“Just received up my 2 pairs of new glasses and honestly? I might have peaked. These frames are both so cute they should come with a warning label. I slipped them on and instantly gained +10 confidence, +20 glam, and at least +50 ‘who is she?’ energy.
Not only do they make me look like I have my life together (a powerful illusion), but they’re comfy, stylish, and basically the main character accessory I didn’t know I needed. If seeing the world more clearly and looking fabulous while doing it is wrong, I don’t want to be right.
Consider this your sign to get glasses that make you feel unstoppable. Mine are officially my new personality. Great work Firmoo keep it up”

Great service and speedy 👍🏼 very reasonably priced and the end result was just exactly what I ordered 👌
Would highly recommend

Great company, quick service, no complaints. Will continue to shop with them.

I love my glasses. Great prices!

Firmoo are a wonderful firm. I was able to get glasses with a very extreme prescription for an absolute bargain price.

Glasse took a while to arrive, longer than expected. When they did arrive, they were nothing like the prescription I entered or ordered. I can see better without the glasses on!

I took the glasses to specsavers to see if I could have lenses put in by them as the frames are nice but this is a very costly process. The lady at Specsavers put the glasses through a machine and confirmed that did not match my prescription one iota!

So all in all, a complete and utterly waste if time. I really wouldn't bother.

On the positive, the company did offer me a full refund very promptly.

Really good selection, i love the green my fit sticker. Try on option is good. Price is great. I have many pairs from Firmoo