I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The floor aluminium joining metal strip, After removing patio doors, Where an extension was built the laminated floor needed a joint cover as you cannot buy a 2.1cm long cover anywhere but FIRE SEALS... See more
Company replied
I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more
Company replied
The web site was helpful in informing me exactly what I needed to buy by having accurate product specifications and descriptions. Once ordered all my items arrived next day in time for the work happ... See more
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Company details
- Fire Protection System Supplier
- Construction Equipment Supplier
- Fire Protection Equipment Supplier
- Fire Protection Service
About FireSealsDirect
Written by the company
Fire Seals Direct
Written by the company
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Contact info
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, United Kingdom
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
items are as described and delivered on…
items are as described and delivered on time. very happy with this service.
9 January 2026
Reply from FireSealsDirect
Good morning Jim, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 4* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Lee.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the prices we offer and the quick delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Professional service and everything I…
Professional service and everything I need to complete the project I was tasked with.
12 January 2026
Reply from FireSealsDirect
Good morning Neil.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great service
Processed quickly. A bit of a hiccup with the delivery but that was down to the delivery company.
Fire seals were very helpful and sent out a duplicate order.
Definitely would use again.
12 January 2026
Reply from FireSealsDirect
Good morning Catherine.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that we were able to resolve the issue with the delivery and get another order out to you quickly.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great company to buy from
Great company to buy from. Fast delivery and always the right order.
6 January 2026
Reply from FireSealsDirect
Good morning Paul.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Reply from FireSealsDirect
Good afternoon Emilian, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Failed Delivery
The service from Fire Seals Direct was good as usual. However, on this occasion it was let down by the delivery company who failed to deliver 3 times.
Fire Seals Direct did sort the issue by using a different delivery service.
8 January 2026
Reply from FireSealsDirect
Good afternoon Peter, hope you had a nice weekend.
Thank you so much for taking the time to leave us a review.
Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order and I can see a replacement was arranged for you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good all around
A very good web site along with better than average pricing
Let down only by their delivery company again!
5 January 2026
Reply from FireSealsDirect
Good afternoon John, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 4* review!
Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good but missed delivery slot
Clear website. Product came as ordered. However, I paid for the next working day delivery (and ordered at Thursday 1 pm) but, instead of arriving on Friday, it arrived Monday.
8 January 2026
Reply from FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 4* review!
Our apologies on this, we had several orders impacted by the storm at the end of last week, which delayed this order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Easy to use the site quick delivery
7 January 2026
Reply from FireSealsDirect
Good afternoon David.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great service
7 January 2026
Reply from FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great customer care
7 January 2026
Reply from FireSealsDirect
Good afternoon Eddie.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good afternoon Steve.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Not delivered
Not delivered. Keep getting a message from delivery company (DX) saying day of delivery and then nothing arriving. Very ureliable and delaying my project. Poor service, considering a 1/4 of the cost was in delivery fees for a relatively small item.
4 January 2026
Reply from FireSealsDirect
Good afternoon Sony
Thank you so much for taking the time to leave us a review.
I am so sorry that we, through the courier, have let you down, I have escalated with the courier to ensure these are delivered tomorrow..
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Not fireseals fault to be honest but…
Not fireseals fault to be honest but delivery driver brought me a damaged parcel with broken fireseals very disappointing
22 December 2025
Reply from FireSealsDirect
Good afternoon Luke and Happy New Year.
Thank you so much for taking the time to leave us a review.
I am so sorry that we, through the courier, have let you down, I have reached out via email to discuss next steps on rectifying this issue.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Robin and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Fire door seals
Hi
Fast efficient service. good communication. Pleased with my purchase. Jeff
17 December 2025
Reply from FireSealsDirect
Good morning Jeff and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Products are excellent but their picking and delivery are poor
Products are excellent but their picking list following an order is confusing as items that were not picked up still appears on the list only to realise upon receipt a number of items missing and have to chase up for them to make good. Also, the delivery company - DX Express, which is contracted out need to improve their services as imprompt, as in delayed, at times for days as opposed to next day, seriously undermines ongoing projects.
20 December 2025
Reply from FireSealsDirect
Good morning Aryan and Happy New Year.
Thank you so much for taking the time to leave us a review.
This is great feedback, and I am so sorry that we, through the courier, have let you down, I can see the order was delivered on the 29th, any issues please let us know.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Ray and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
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