Fire Maple Reviews 

All stainless cookware is high quality and well thought out and performs well over a 🔥.
Suggest that you come up with a well thought out camp lid for your stainless frypan.
I opted to buy my frypan frm a competitor, because I want lids on my cookware, to keep out flying debris.
I loved your frypan concept, tho.aes

I was actually amazed by just how fast my G2 pot made it from mainland China to my front door. Truly very efficient system. The pot arrived well packaged and in mint shape. I can't think of anything that would improve the experience, what more could you ask for. You folks are doing a great job, Glad I got mine before the tariffs...

ordered twice both times disappointed, i like the products but first order arrived broken returned and they sent me a replacement quick enough, second order yet to arrive and website has no way to produce a tracking number their tracking does not work. also not a huge deal but checkout screwed me out of adding a points reward item them turned around and wanted to charge me 10 dollars shipping on a free item lol screwed now cause they have nothing left that i care to buy.

I Got everything I ordered and it all works great! The food I made with my FireMaple coolest very warm in my most recent snowy camping experience. Thanks FireMaple!

Fire Maple make fantastic quality products, I highly recommend!

I'm a big Fire Maple fan! I have way too many of thier products to list but my most recent purchase was the Sunflower Grill to go with my X2 cooking system. Works great!
From great customer service to great products FM has you covered!!!

Ron Anderson.

Other companies should take notes. Fire Maple has all the boxes checked. From top notch service to excellent Gear. This gear is built for just about anything you can throw at it. I have used many pieces of their gear and each one has performed above and beyond my expectations. I also have had the pleasure of dealing with their customer service to get a replacement for a piece I lost on one of their tea kettles and it was replaced and shipped out fast. Their service was impeccable. Thanks you Fire Maple 🍁 once again for everything you do and for a great company.

Good equipment at a reasonable price. Also quick to respond to questions. I really like the smaller pots with heat exchangers, that allow me to use a regular stove, heat quickly like the uber expensive, restricting stove systems, and still experience the time, weight and gas savings of the major systems.
Cons: Bit of a confusing points system!

I received my star X2 cooking system and am very pleased with it. From the packaging to how easy it is to use. I also bought the coffee press with it and am just as pleased. The French press came separate from the stove so I reached out to their customer service to ask them where it was. They responded very quickly and assured me it was on it's way. It came the next day. Their customer service was very helpful and the stove is awesome. I haven't had the chance to take it on a trip yet but I use it to make coffee at home instead of our expensive coffee maker. Over all 5 stars.

Customer service has been great! The product (G2 Petrel pot) is amazingly light and has some great features built in.

I have been hiking for 53 years and have a room full of hiking equipment that sooner or later have failed, which is very nerve wracking when your 20 or 30 miles from your trailhead.
Coming across Firemaple hiking stoves, kettle and pots several years ago, I believe the quality will last me another 53 years.
They are excellent highest quality hiking gear, you can take any where in the world.
They will be your best friend for life.

I ordered a fire Maple Polaris stove which I have been really excited to get. Unfortunately there was a mix-up at the shipping warehouse and I was sent the wrong product. I sent a message out to fire Maple explaining what had happened and they had my problem fixed and a new stove shipped out to me. The whole process from email to response to solving the issue took less than an hour. This was excellent customer service.

I can’t recommend this product enough! It has exceeded my expectations in both functionality and durability. I’ve truly put it through its paces, using it in tough conditions, and it’s held up like a champ. Even after heavy use, it still performs flawlessly.What stands out is its clever design. it’s not just functional but also looks fantastic. While the exterior has accumulated some dirt over time (which is to be expected given the rough environments I’ve used it in), it’s purely cosmetic and doesn’t affect its performance at all.If you’re looking for a product that’s built to last, highly practical, and designed with style in mind, this is it. Easily one of the best investments I’ve ever made. I wouldn’t hesitate to recommend it to anyone.

Loved this Petrel cook pot when I received it. Accidentally ran it dry without water and ruined it. The customer service team was great and helped me get cooking again very quickly. Couldn’t recommend more!

Awesome products! It was exactly what I was after. Quality is great and just perfect for my needs. The communication and customer service is outstanding 👏 keep up the good work guys!! 👍

I wish I had looked at more reviews before purchasing a Fire Maple stove. I purchased a Lava multi fuel stove. The stove has significant design flaws and is dangerous to use. After following all directions, the stove flamed up and almost caused a serious fire. I reached out to Fire Maple, within their refund and return time period to request a return. Fire Maple asked for videos. I didn't feel safe trying it again. They then asked for pictures of the device which were provided. The company would not provide the return shipping address making it impossible to return the item.

The entire experience with this company has been horrible. Do yourself a favor and research the company and their products before purchasing anything from Fire Maple. I recommend searching for videos of their stoves before purchasing. A good example of what you can expect is can be found by searching YouTube for "WATCH THIS BEFORE you buy a MULTI-FUEL Stove - Fire-Maple LAVA"

—- Follow up:

Fire Maple’s Return and Refund Policy states:

1). Please reach out to FireMaple customer support by e-mail to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2). FireMaple support will share the corresponding return address with you.

I sent multiple emails to initiate a return. I have yet to receive the corresponding return address.

After a few emails - as the customer, I feel Fire Maple is playing games and has no intention of providing a return address.

Thus my complaint on the customer service. I feel the product was dangerous, I requested a return via the company’s policy. I have no intention of using a product which could potentially start a fire that gets out of control. Fire Maple has failed to follow their policy.

Never received the item I ordered due to the delivery service (UniUni) that Fire Maple chooses to use in US. If I was to reorder a Fire Maple product I would through Amazon, as at least it would get delivered in a timely manner. If you order from Fire Maple website item gets shipped from China and then handed over to the worst delivery service on the planet.. UniUni. Cant say if their gear is good or bad..never had the opportunity to find out.

Does exactly what I need it to do and has been reliable. Plus it’s way cheaper than all the big name brands but does the same exact thing!

I love my fire maple stuff Im going to buy more this month and gift them out for christmas too

Works as expected