The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of w... See more
Company replied
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The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of w... See more
Company replied
I have not received my sample tile that I paid for. I have advised you of this but have had no response. Edit: have now received replacement tile and they gave offered me a full refund. Good cu... See more
Company replied
Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality
Company replied
Experienced friendly helpful staff helped with tile choices
Company replied
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
2 The Broadway, SO23 9BE, Winchester, Hampshire, United Kingdom
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Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality

Reply from Fired Earth - Winchester
Complete lack of customer service from Sarah at the Winchester branch which bordered on rude and eventually lead to the cancellation of an order. Having not received a refund within the promised time frame I eventually contacted head office who also haven't bothered to return calls or process the refund. I would really recommend anyone thinking of using Fired Earth to think again because once they've got your money they just don't care.

Reply from Fired Earth - Winchester
No catalogue has arrived!
I received an immediate reply with an apology. In all likelihood it was lost in the post. I am now looking forward to receiving my order which is being posted straightaway.
Thank you!

Reply from Fired Earth - Winchester
Experienced friendly helpful staff helped with tile choices

Reply from Fired Earth - Winchester
I have not received my sample tile that I paid for. I have advised you of this but have had no response.
Edit: have now received replacement tile and they gave offered me a full refund.
Good customer service experience.

Reply from Fired Earth - Winchester
The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of what they are selling, it is reassuring that the Winchester shop has this, thank you x

Reply from Fired Earth - Winchester
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