Firebox Stoves - Bristol Reviews 5

thanks to staff helping old codger like me trace part thanks to luke and all who were very positive and helpfull thanks neil

My first experience of conveting from open grate to stove. Recently bought an ACR400 Tenbury, which was delivered earlier than expected. My local engineer installed it no problem, but there was a slight problem with it burning fuel too quickly. An email to fireboxstoves was answered very quickly (thanks, Luke), taken seriously, and with lots of helpful suggestions, including the correct technical answer. Luke even offered to go to the manufacturer should this be needed. It wasn't - Luke's advice was spot on and after a very small adjustment the stove is working perfectly. Great sales and after sales service. Highly recommended. Many thanks.

Great service from Richard. We found a slight different model to one they had in store & Richard managed to source it and beat the online price we found. Richard was very informative and offered great advice. I would certainly recommend purchasing from this company.

Absolutly love our Morso Forno, which Firebox were selling at an excellent price.
They were helpful and friendly throughout and were happy to courier the various parts out as they arrived, rather than holding it back until the order was complete, which I'm sure would have been cheaper for them to do.
Thanks again

Good advice from customer service and swift dispatch of my order. Unfortunately it needed to be changed as the colour of the flue wasn't right; the correct flue was delivered and the wrong one picked up in 2 days. Happy customer. Thank you.