Fireaway Pizza Reviews 

624
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the food, especially the pizzas, describing them as fresh, tasty, and of good quality, often highlighting authentic taste and generous toppings. Some people also appreciate the helpfulness and kindness of the staff, noting their efficiency. However, some customers noted significant delivery issues, including long waiting times, cold food, or undelivered orders. A few others felt there were problems with order accuracy, such as wrong or incomplete items. Some reviewers were not happy with product quality, describing items as inedible, soggy, or having incorrect toppings. Staff were also perceived as rude or unhelpful when issues arose.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with the... See more

Order

Customers consistently note negative experiences with order, with many stating they will not order again due... See more

Staff

People report ambiguous experiences with staff, with many reviewers praising the helpfulness, politeness, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the food as fresh, tasty, and even the... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting significant delays, with food... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more

Rated 1 out of 5 stars

This is my first time ordering after receiving what can only be described as a non authentic pre bought based with plastic cheese at best that’s being nice, no taste & burnt 🤦🏻‍♂️🤣🤣 what did I exp... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

624 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(624)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely food, thanks Fireaway

Had a calzone and gelato ice cream from the Shrewsbury branch. Both were stunning. The calzone was crispy on the outside and rammed with fillings. Probably the best calzone I've had. The gelato was lovely and soft, the perfect sweet. Will be trying their other mains next time. Cannot recommend highly enough.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

We got milkshakes at the Horsham…

We got milkshakes at the Horsham branch, all tasted like the milk used was off/sour. The bubblegum milkshake had bits of chocolate within, do they not clean there blenders?? Had to throw away after a few sips, waste of money.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Cheers team for fantastic pizzas every…

Cheers team for fantastic pizzas every time, order extra cheese, I promise you won't regret it! Sam from Glos Rd Bristol branch has delivered piping hot perfection really quickly to me a few times now. Thanks 🙏

18 August 2024
Unprompted review
Rated 1 out of 5 stars

BURNT PIZZA from Guildford location and…

BURNT PIZZA from Guildford location and terrible customer service from head office. They just stopped replying to my email when I insisted on a refund for burnt pizza. I've sent numerous follow up emails and they've ghosted me. You can tell how bad their service is by reading the reviews and seeing that they've never replied to anyone on trustpilot to try to resolve their poor scores. Good thing everyone has unlimited options of pizza available to them and these terrible people can be avoided completely!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, not only did it look amazing but tasted amazing. Delivery was brilliant. I actually loved the salad it was just gorgeous. Cannot praise you enough. Delicious.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Why remove our favourites from menu 😡

A ‘monthly’ Fireaway pizza Saturday has been a family tradition for a while now. The ordering and delivery service was bang on as usual .

The ‘one star’ rating is particularly for this reason- they have removed our favourite and most regular options - the burner and pestuno pizzas . Still, thought we will try the new options - veggie supreme and pesto manifesto; extremely disappointed. Probably the last time we will be ordering from fireaway ! It’s a shame will miss our favourites. Hoping they bring the old menu back to retain loyal vegetarian customers

9 August 2024
Unprompted review
Rated 1 out of 5 stars

Ordered by one get one free

Ordered by one get one free, called to double check I was going it correctly as wasn't showing on Just Eat.
Only ordered on Just Eat as they would take phone orders.
Didn't get the extra pizzas, also the shakes we order where wrong, and wing raw!
Phones to be spoken down to and totally disrespected by what I can only describe is a unmanned young boy! Clearly doesn't care about the business. He hung up and turned off phone lines, shop isn't suppose to close till 12am!
Absolutely shocked how the has been dealt with and how rude he was. Never again will I order from the Basildon branch

1 August 2024
Unprompted review
Rated 1 out of 5 stars

The Peterborough branch is a joke

The Peterborough branch is a joke. Terrible customer service, disrespectful agent who can’t even think of a solution when order couldn’t be delivered. Food is overpriced and sometimes gone bad. For that money they should respect customers more. Don’t buy from them!

29 July 2024
Unprompted review
Rated 4 out of 5 stars

experience

pizza came on time but i was given the wrong pizza. However this did get sorted and i got given a refund

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service.

Tried my local branch twice. Both times the order was very late, taking between 45mins to 1hr after "order is out for delivery". Second order was delivered incomplete with the driver saying they'd return with it shortly. It never arrived. Tried calling the branch multiple times but no answer. Absolutely awful service, if one branch can act like this I won't be trusting any other.

Wouldham, Kent.

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever!!

Worst service ever!!! ordered 2 pizzas, they delivered the wrong pizza, with pineapple on it and I hate pineapple on pizza, I picked it off and started eating it and realised it had hardly any of the topping that I ordered. rubbish pizza. then I called them, OMG!!! what a bunch of buffoons! can't even communicate properly, kept asking the same stupid questions. very poor communication. then put the phone down on me. disgusting!!! this is the second time and last time, the first time the delivery person was rude. don't bother ordering pizza from this place, you won't get what you ordered and poor service on top.

16 July 2024
Unprompted review
Rated 3 out of 5 stars

It’ was ok

It’ was ok. £3.95 for a stale cookie, made from a packet but stated handmade as it had a kinder stuck on it was not on. It didn’t taste nice. We got the Nutella pizza with strawberry and the topping was stingy. The pizza itself was ok, a bit of a burnt taste and the wings were alright. It came hot, which was good but not sure I’d get it again.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST PIZZA AROUND BY FAR ❤️

Excellent quality food, absolutely delicious and the staff are extremely friendly in the ystrad Mynach branch in south wales. Proper home cooked food made in front of you from start to finish. Would definitely recommend and visit here again 100%. ⭐️⭐️⭐️⭐️⭐️🫶🏼.

11 July 2024
Unprompted review

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