Oh dear, looks like everyone has been scammed! My order was supposedly dispatched on 5/12/19, I finally received it today after bombarding them with emails! Envelope was Handwritten, large stamp onl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Received confirmation 4th December goods have been dispatched, received reply from email confirming i should receive delivery last Friday, never arrived. Have sent two emails since and no reply. I a... See more
Absolutely dreadful service. Ordered two Pandora rings 2nd December, keep being promised they will arrive 'nothing'. Could have bought these locally but now out of stock. Gutted, as these were my daug... See more
Just got my order today ! Bracelet with little paw - why oh why I was so stupid to even order this! This product for £29.00 I have spent is far far away from what they have advertised on the website!... See more
1.3
Bad
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Received email yesterday saying some…
Received email yesterday saying some items in your order have been refunded, which would be both items. No explanation as to why & no mention on the email when the refund can be expected in my account, though I see the company posting on other people's feedback claiming otherwise! If you're upfront people value that & wouldn't have any basis for leaving negative feedback!
12 December 2019
Unprompted review
Reply from jewelry
Hi Elizabeth,
We are having issues with getting everything out so we refunded you as we didn’t want you to receive your products after Christmas. It can take up to 3 days for a refund to reach your bank if you have any questions please contact me at sales@fionagoode.com as support@fionagoode.com is not working :)
Don’t trust this site
Placed an order on the 6th of December, and have just now received an email saying my order was cancelled. Yesterday I emailed support asking when my items would be dispatched and was told it would be today. Obviously I was lied to as it has been cancelled today. I wonder when the refund will come through. Now I have less time to find gifts...
11 December 2019
Unprompted review
Placed an order on Saturday
Placed an order on Saturday, order approved and money taken. Received an email today, Wednesday, saying my money had been refunded but with no explanation. Contacted the support email address to be told again that my money would be refunded within 3 days, again without any explanation. Finally had it confirmed they have cancelled and cannot fulfil my order. Now have to find another present. Poor customer service.
11 December 2019
Unprompted review
Placed order on the website
Placed order on the website, received confirmation of order, money taken from account. All good until today I received a refund for the order with no explanation as to why. Took a chance using these as it was only something small, I recommend using more familiar branded sites as this in my opinion is very poor, especially as the site can no longer be accessed until after Christmas.
11 December 2019
Unprompted review
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