Two of my friends recommended me this exchagne but I couldn't withdraw crypto from this company. I suspect it's because I am older than 60 yo (both my friends are younger and withdraw crypto normally... See more
Company replied
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See what reviewers are saying
First of all everything went good with payment swap buy etc. except of one day where I got slightly problems with my app and doesn't showed up my assets:( wrote to the support but never got an answe... See more
Company replied
and I have to say Finst has completely impressed me. Their support team replies incredibly fast faster than any platform I’ve ever used. My recent experience was smooth, professional, and reassuring.... See more
Company replied
It is the first crypto trading platform I am using, and it’s been a great experience so far! The platform is practical and very user-friendly, and I like to be able to learn more about crypto than... See more
Company replied
Company details
Written by the company
Finst is one of the leading cryptocurrency providers in The Netherlands and offers a best-in-class investment platform together with institutional-grade security standards and ultra-low trading fees. Finst is led by the ex-core team of DEGIRO and is authorized as a crypto-asset service provider by the Dutch Authority for the Financial Markets (AFM). Finst offers a full suite of crypto services including trading, custody, fiat on/off ramp, and staking for both retail and institutional investors.
Contact info
Herengracht 454, 1017 CA, Amsterdam, Netherlands
- support@finst.com
- finst.com
You should know
4.0
Great
16K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attractive
The interface is well done, Finst is reliable and the fees are very attractive. I recommand it
26 May 2023
Unprompted review
Reply from Finst
Hi Alexis,
Thank you for your positive review! We are glad to hear that you appreciate our reliability and our fees!
Kind regards.
Thyn
Amazing platform
Just opened an account, the team is very helpful. Amazing client experience ! Moreover prices are very low.
25 July 2023
Unprompted review
Reply from Finst
Hi Max,
Thank you for your positive review! We are glad to hear that your account opening was smooth and that you had a pleasant experience with our customer service.
Kind regards.
Thyn
Reply from Finst
Hi Vitali,
Thank you for your positive review! We are glad to hear that you are enjoying your experience with Finst!
Kind regards.
Thyn
customer support quick and useful
25 July 2023
Unprompted review
Reply from Finst
Hi Ms Noordman,
Thank you for your positive review! We are glad to hear that you had a nice interaction with our customer service!
Please do not hesitate to reach out if you need anything.
Kind regards.
Thyn
I made an order to sell some ETH on…
I made an order to sell some ETH on Sunday and i had my money on Monday. Not complaining.
15 July 2023
Reply from Finst
Dear Molnar,
Thank you for your review!
We're glad to hear that your order was processed within our estimations!
Kind regards,
Team Anycoin Direct
Easy to use exchange
Recently made an account at Finst. Thanks to Stef. The fees are low and the customer support is very good.
Easy to use exchange.
24 July 2023
Unprompted review
Reply from Finst
Hi Corine,
Thank you for your positive review!
We are glad to hear that you are enjoying our low fees and customer support.
Please do not hesitate to reach out if there is anything we can do to help.
Kind regards.
Thyn
I just would like to congratulate your…
I just would like to congratulate your work and your costumer service for efficenty and professionality, thank to Damian i was be able to solve my small issue really fast and whitout wating time, thank you Damian.
24 July 2023
Unprompted review
Reply from Finst
Dear Teamann,
Thank you for your review!
We're happy to hear about your positive experience with our customer service, and that Damian was able to efficiently help you solve your issue.
We'll pass along your gratitude!
Kind regards,
Team Anycoin Direct
Best support ever since 4 years now
The support is just five+ stars. Im costumer since 4 years, and I never had something to complain about - of course, if you like chat.
I will never buy somewhere else, since also the assets provided are perfect. I made just because of anycoin a fortune with Dogecoin.
Just one thing to ask, please add TONCoin.
21 July 2023
Reply from Finst
Dear David,
Thank you for taking the time to write a review.
We are happy to hear your positive words! Our customer support team are always happy to hear compliments.
If you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Have been dealing with Anycoin Direct…
Have been dealing with Anycoin Direct since years, always correct and always on time which was very important when running a mining facility at those times as well as a personal transactions now!
19 July 2023
Reply from Finst
Dear Roland,
Thank you for your continued trust in Anycoin Direct! We're thrilled to have been a reliable partner in your cryptocurrency journey.
If you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Demba,
Thank you for taking the time to write a review.
Glad to hear it went well! Thanks for using Anycoin. We're here whenever you need us!
If you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Everything was fast and resolved
18 July 2023
Reply from Finst
Dear Pastori,
Thank you for taking the time to write a review.
Speed is very important within cryptocurrency, we are happy to hear you are satisfied with how fast the order was processed!
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Great site and survice!
Great site and survice!
I had only some difficulties with sharing my location but after a few times it worked and was sended quickly
15 July 2023
Reply from Finst
Dear Hans,
Thank you for taking the time to write a review, and thank you for your kind words, we appreciate it!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Денис,
Thank you for your review.
We apologize for any inconvenience caused, but please note that due to regulatory constraints, we can only provide our services to residents within the EEA and not in sanctioned countries
Kind regards,
Team Anycoin Direct
Fast and reliable service.
1 July 2023
Reply from Finst
Dear JF,
Thank you for your review. It brings us joy to hear you are satisfied with our service!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Rene,
Thank you for your review! We're thrilled to hear that you love our fast and efficient service.
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Shaun,
Thank you for your review!
We're glad to hear that you found our process simple and straightforward.
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Peter,
Thank you for taking the time to write a review. We appreciate your kind words!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Andreas,
Thank you for your review!
We're thrilled to hear that you found our transactions hassle-free and appreciated our fast, reliable service and user-friendly interface.
Kind regards,
Team Anycoin Direct
Clear and simple platform, great customer support
Web interface and app is easy and simple to use. Registration was fast and customer support is reactive
29 June 2023
Unprompted review
Reply from Finst
Hello Guilaumme,
Thanks for your review. We are glad to hear that you like our platform.
If you have any questions in the future, we are happy to help!
Kind regards,
Reply from Finst
Dear Jeffrey,
Thank you for writing a review!
We're thrilled to hear that you appreciated our fast and friendly customer service.
Kind regards,
Team Anycoin Direct
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