Finspo - Mortgage Broker Reviews 11

TrustScore 4.5 out of 5

4.3

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Company details

  1. Mortgage Broker

Written by the company

Professional and supportive mortgage brokers, award-winning online platform, and access to 1000s of loans from 30+ lenders.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing team and fantastic support

I’ve worked with Brad and Blair for both of my home loans now, and I honestly couldn’t recommend them more!

They’re super responsive, clear in their communication, and make you feel supported throughout the entire journey. I never had to chase anything, they were always one step ahead, which gave me so much confidence and peace of mind.

It’s been such a pleasure working with them again, and I’m really grateful for their help and expertise!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Being a 1st home buyer

Being a 1st home buyer, Brett and Violeta made the experience super easy and took the time to explain the process to me. Having an online platform was super useful to navigate this while still working full time. Would recommend 👌

7 May 2026
Unprompted review
Rated 5 out of 5 stars

They go the extra mile!

We had a great experience with Dave, without him and the team we wouldn't have got into our first home. They went above and beyond to make our dreams a reality!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick, easy and professional

Finspo made the initial stages of my enquiry easy and convenient by allowing me to quickly jump on a zoom on my lunch break. From there the digital app tracker was easy to navigate and David was able to get me a great deal. Have already passed Dave's details to a friend who has already had similar feedback!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience - highly recommended

Excellent experience, I highly recommend the team at Finspo. They were so knowledgeable and the customer service was exceptional. Brad and the team kept up to date every step of the way and never had to follow them up, they were always on the front foot. The end result was a great product with a big discount on the variable rate. Thanks team Finspo!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Simplify a complex/impactful process

Finspo have been great to work with, from the inception of a difficult loan, through to regular reviews of our current rate and provider. Staff are responsive to questions (shout-out to Tim), and the ease of completing everything online helps avoids gaps, confusion and timing constraints.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend!

What a great company to work with! The team helped us throughout the process of refinancing our home, so we could pull some funds and do some renovations. We didn't know much about the process initially, but the team made it so easy and helped us every step of the way!!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

First home buyer

As a first home buyer, I appreciated the step-by-step guidance through the home buying process and the convenience of doing everything online. The expert and guide that I worked with were amazing, and answered all my questions. Loved the interface, application tracker and I felt like I got the best possible rate and lender for my specific scenario. I will 100% be using Finspo to refinance in the future.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service. I cant say enough.

As a first time buyer in Australia its important to find the right connection with a Mortgage Broker. Thankfully through James Kechris and Trudy Purchase and indeed the full team at Finspro. We had tried before for a Mortgage but as a large portion of my salary was commission based we never got past the initial stages. James navigated this, made enquiries and negotiated many obstacles that lesser brokers would have folded on. I cant thank Finspro enough. We have now purchased a house with their help and they were there at every step. I see there is another rating on here that said no contact, to that I say poppycock. Perhaps they talked to some other company because most definitely this was not the experience my wife or I had here.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. No communication, no response to questions. Many better options out there.

31 August 2025
Unprompted review
Finspo - Mortgage Broker logo

Reply from Finspo - Mortgage Broker

Hi M.E.,

We’re sorry to hear that you were disappointed with your experience and the level of service you received. Clear, timely communication is something we take seriously at Finspo, and we always strive to provide our customers with a great experience.

Our records show that our team made several attempts to get in touch and assist with your enquiry, but we're sorry to hear you felt your questions weren’t addressed.

If you’d like to discuss this further or explore your options, please don’t hesitate to reach out.

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