Finnies The Jewellers Reviews 1,587

I’ve used Finnie’s online shop twice recently and I will use them again. The jewellery is beautiful and the service is excellent. All items arrived well packaged and within 2 days of ordering. When a... See more

Probably the world best customer service experience in the watch / jewellery industry Exceptional fast delivery, after care and support from this house Absolutely what to expect when buy... See more

First class service during the busy festive period. Ordered item online on 29th December which was despatched same day and arrived by Royal Mail next day (30th December)/ Item well packaged and arri... See more

I have bought from Finnies jewellers several times and I have always found the service to be excellent. They are always more than happy to send photos of jewellery items that I'm interested in. They h... See more

I purchased a diamond ring from Finnies online and was a bit apprehensive about buying based on a photo. Finnies service has been second to none. They emailed and phoned to confirm my order and delive... See more

Great service with free delivery on gift vouchers ordered. Ticked the gift wrapping option expecting a voucher envelope but they actually wrapped them beautifully with a tied ribbon. Customer service... See more

Excellent service and unusual, quality pieces. My husband bought me a very unusual beautiful ring I spotted in the sale for Xmas. I enquired about depth and weight prior to him ordering. I received a... See more

I've been trying to find refills for my Cross pen Fibre Point for a long time. Not only did Finnies have them at a very good price but delivery was less than 24 hours from Aberdeen to Derbyshire. Beyo... See more

Wanted to buy a simple piece of jewellery as a gift and after looking online for comparison I was pleased to purchase once again from Finnies. Quality classic piece at the right price for my budget. N... See more

Wonderful service! I was getting Fope earrings and needed them to be delivered to London before my flight. Karen and Diminique were quick to provide images of the items I was interested in and then se... See more

True customer service at it's best. This was an online purchase but I was able to ring and speak to someone who could answer my questions before I purchased. My bracelet was beautiful packaged and ev... See more

Found perfect earrings that I was looking for. Online order was easy process. Quick safe special delivery. I know they always have great quality. Presentation boxes are also gorgeous.

Excellent service and communication. I had a question about a watch on the website which was answered very quickly, resulting in me making a purchase. The watch arrived the next day in perfect condit... See more

Bought a Doxa Sub200, response time was super quick. Jason emailed to ask about sizing which is a nice touch. Packaged securely and delivered on time . Great buying experience, have added them to my l... See more

Finnies always go above and beyond to provide great service with the most beautiful jewellery. I live on a Scottish Island and they couldn’t be more helpful when ordering online. They remember me too... See more

Called and spoke with a friendly and helpful young lady who sorted an issue I had relating to delivery - needed it to go to a different address than mine and on a specific date. She couldn’t have been... See more

I have been a customer of Finnies The Jewellers for many years. I moved to the Edinburgh area some 10 years ago. I find the personal, friendly service from a true family business, that Finnies are,... See more

The service provided by Finnies and especially Karen was faultless. From start to finish she accommodated above and beyond. I ordered a bracelet for my daughter’s birthday to arrive next day, it was b... See more

The price for the item was very competitive and the site easy to use, navigate & order and purchase through. Item turned up as advertised and beautifully packaged. And the delivery time was actually w... See more

⭐⭐⭐⭐⭐ Fantastic Service from Finnies The Jewellers I recently ordered a Seiko wall clock from Finnies The Jewellers, and I am extremely impressed with their customer service. They respond... See more

Excellent service! Always friendly and helpful. Best Jewellery/Gift Shop for me personally! Finnies go above and beyond with their professional friendly and outstanding service! Thanks Finnies! Jackie... See more

Great service from Karen. I enquired through Finnies’ WhatsApp chat regarding a number of FOPE bracelets. Karen sent me photos of my selections so I could see the items “on a real person” vs st... See more

Came in for a few things one was to see if I could get my partners watch resized and the other was a present for my graduation. Was served by Caroline and she was just absolutely lovely. Just by rough... See more

As usual with Finnies the service received is exceptional. From the simple online ordering to extremely prompt delivery it was so easy. Very impressed with the gift wrapping that was included at no e... See more

I managed to get a great deal on my Doxa watch. Ordered online but spoke with the store a couple of times to clarify things. Communication was excellent and the item was delivered the following day.... See more

Excellent customer service! This is my second Internet purchase and as with my first purchase they kindly sent me additional pictures of the items I was interested in as well as the item being worn w... See more

It was my 60th birthday and I was given some money. I decided to buy something nice from Finnies. I chose to get some earrings they had loads to choose from lots of different styles. I settled on some... See more

Bought a stunning Bulova Wilton watch off the website, received it within 48hrs, safe & securely packaged, couldn't be happier with the watch & the service. Going forward I would check Finnies before... See more

I purchased these earrings for myself, but they came in a beautiful box, within a beautiful card box tied up in ribbon. Had they been a gift it would have been lovely to receive this. Item arrived q... See more

Fantastic service, absolutely incredible...! Order arrived less than 24 hours of placement. 15% discount also on a B&R watch. Wouldn't go anywhere else now.

I had an excellent experience purchasing from Finnies. I saw a deal they had on a Tissot watch that I had my eye on for some time to have as the watch for my wedding. I placed the order in the... See more

Ive bought a few pieces of jewellery from finnies. I absolutely love Finnies. Everyone is so helpful and Ive always had a lovely experience. My engagement ring was bought from Finnies aswell 💍❤️

Lovely chain, great quality, nice packaging and really lovely touch to call me to advise that due to the bank holiday the delivery would be a little later. Very good customer service

The online service is always dealt with very promptly. Beautiful gift wrapped and on its way to Australia. Postal service fast and extremely well packaged. Hard to beat the service from this company.

I ordered gift vouchers from the website, I received a call to confirm that the order had been received, and did I want 1 voucher or multi vouchers. They arrived the next day, Very prompt servi... See more

Purchased a ring at a great price and at no extra cost it was delivered by RMSD the following day. Beautifully wrapped and well packaged Very impressive company.

Great customer service, the lady phoned me to ensure it was the right delivery address as it was an online order. I was told it would be a 2 day delivery and it was,my purchase came gift wrapped and w... See more

Ordered on line prompt delivery. The necklace I ordered was beautiful and fantastic quality. Have bought and received gifts from friends in the past always top quality.

Purchased an 18ct gold Gucci ring. It was a fantastic price (literally half price). Great service and very quick delivery. Would highly recommend.

Blown away by the service from Finnies. I bought a beautiful Georg Jensen Savannah ring that I have coveted for years for half price. Ordered online and it was shipped the same day. I cannot fault thi... See more

Wonderful staff and an over all great experience. Would recommend Finnies to anyone for their jewellery. Excellent selection of pieces and nothing was too much trouble.

Excellent service..very helpful on the phone. Order was placed online at 3pm and arrived the next day before 1pm...can't get better service than that

Excellent customer service, replied quickly to my query and sent me additional photos unprompted. Order was received the next day and I absolutely love my new earrings. First class service and produ... See more

I am very happy I bought my Tissot watch from this Scottish family-owned store. The service was friendly and I received my order quickly. I highly recommend this seller.

amazing quality pieces, my silver studs are beautiful, classy and very cute!!! The service is also very great, very pleasant workers.

Very first time I have purchased on line from Finnies.Such excellent customer service I was very impressed.

Staff are so friendly and helpful. Went above and beyond to get cufflinks engraved for me as as wedding present to my husband. Store is immaculate too.

Very reliable, helpful and polite service. Even though everything was done online it felt quite personal. Keep doing it.

Simple to order online and when I made a mistake with a subsequent order, the staff were extremely supportive and corrected my mistake very quickly. The staff continued their support after the dispatc... See more