Without doubt one of the worst courier firms currently operating. Had a package that should have arrived several days ago, got sent a delivery timescale, that changed twice. No sign of package, emaile... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This site is more like a scam. My parcel sat cleared in customs for over a week. They hadn’t delegated a courier. There’s no human, no contact nothing. They do not respond to their form requests.... See more
Driver cannot read delivery instructions. Ordered something to be delivered in time for Christmas, even left a note for the driver stating "urgently needed for Christmas". Ended up with an att... See more
Shocking service. Your items are untraceable (my order shows for the past week as at LHR) the number provided is invalid!! No humans to contact. The most shocking bad courier service I've ever experi... See more
Company details
Written by the company
Finmile is an AI operating system for logistics and field operations. We build software for delivery businesses, large carriers and ecommerce brands -- not another route planner, but the full operating system for delivery, with AI agents across planning, dispatch, proof of delivery, claims and finance. Our platform covers AI route optimisation, dispatch automation, ETA accuracy, exception resolution, proof of delivery, AI vehicle damage checks, live fuel tracking, expense management, automated payroll and claims handling. Finmile helps logistics companies reduce the number of routes they run by up to 42%, cut emissions, and automate the operational work that slows delivery teams down. Finmile is a business-to-business (B2B) software company, trusted by 100+ companies across the UK, Europe, the US and the Middle East. We do not sell to consumers. Important note for consumers: Finmile cannot resolve individual parcel enquiries. If you're waiting for a parcel or have a delivery issue, please contact the retailer you ordered from directly -- they manage consumer support together with their delivery carrier. Reviews about individual parcel deliveries relate to the retailer's delivery service, not to Finmile's software.
Contact info
United Kingdom
- hello@finmile.co
- finmile.co
1.5
Bad
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This site is more like a scam
This site is more like a scam. My parcel sat cleared in customs for over a week. They hadn’t delegated a courier. There’s no human, no contact nothing. They do not respond to their form requests.
After complaining to Temu for 2days m, finmile coincidently updated the tracking. As of now everyday the delivery date changes.
Pointless and awful company, im not sure how they’re legally allowed to trade.
7 November 2025
Unprompted review
this company is useless …
this company is useless ordered item and cleared customs on the 30 oct still not forwarded and keep on pushing off estimated delivery date no explanation and wrong contact number on site also no reply to inquiry
30 October 2025
Unprompted review
I would not give it half a star
I would not give it half a star. Ive never seen service this phenomenally bad. Two parcels from temu ordered on different dates cannot be tracked on finmile because the system does not recognise bother order number and postcode I entered. Since the parcels cleared customs which was more than a week ago, there's been a deafening silence from the courier company. It's sickening. Finmile is so bad I think they ought to close shop and go home. The people who run it are of more use sitting still and gathering cobwebs.
5 November 2025
Unprompted review
I been w as iting for my parcel from…
I been w as iting for my parcel from TEMU it's been in UK for over a week by this coming Friday its been 3 weeks since I pay for my items I still not received them now I don't think my parcel will ever come
17 October 2025
Unprompted review
Horrible
Their portal does not recognise my order number issued by them, there is no contact with them, they do not respond to their forms. Their tracking is not up to date, cannot contact the courier delivering. Cannot divert parcel anywhere and they cannot find a typical London address. Have had to get a refund.
7 October 2025
Unprompted review
Horrible company who doesn’t pay their…
Horrible company who doesn’t pay their staff, expect their staff to be out delivering for 12+ hours and will deduct your payment significantly if you dont deliver all your parcels which will take ages on a big bulky bicycle that can’t go over 15 mph, there have been many occasions where I have been working from 6:45am up to 10-11pm which is abnormal and they haven’t paid me a dime to this day, DO NOT USE THIS SERVICE IF YOU VALUE YOUR PARCELS
19 December 2024
Unprompted review
Don’t use this delivery service
Delivery from TikTok shop, delivery attempt tried once, failed to take any notice of delivery instructions. This was supposed to be 1 out of 3 delivery attempts. Parcel never seen again, customer service was very poor. After a week, items got cancelled and getting a refund. Disgusting service all round to be honest.
4 December 2024
Unprompted review
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