Fingo by Automotive Lease Packaging Reviews 1,527

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professional approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from the team. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how the company goes above and beyond to streamline processes and keep them informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently report highly positive experiences with the service. Many praise the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with user experience, consistently highlighting a smooth, easy, and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Veronica at Fingo provided amazing customer service over the few weeks it took for us to sort our novated lease with the car dealership. Veronica was really prompt with following up with the dealersh... See more

Company replied

Rated 5 out of 5 stars

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test... See more

Company replied

Rated 5 out of 5 stars

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list. Dan moved very quickly and was able to obta... See more

Company replied

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
Get Pre-Approved

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

FINGO IS THE BEST

We use Fingo for all our vehicles great service. And efficient.

12 March 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review!

Rated 5 out of 5 stars

Great experience

Raja was an awesome consultant from the start. Great information and tips, as well as going the extra mile to get all the paperwork done.
The buyer and finance teams were also amazing, pushing through all the paperwork as quickly as possible.
I was kept up to date at all times.
Highly rate the service from the FinGo team so far.

9 March 2026
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Reply from Fingo by Automotive Lease Packaging

Enjoy the new car Barbara! Thank you so much for your review.

Rated 5 out of 5 stars

Very easy process and the team at Fingo…

Very easy process and the team at Fingo are great. Julie in particular is a star.

2 March 2026
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Reply from Fingo by Automotive Lease Packaging

Hello Josh, Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Having just recently purchase a vehicle…

Having just recently purchase a vehicle through Fingo I would like to say what a great company and friendly helpful team to deal with. They made the whole process of purchasing a vehicle and financing so seamless and pleasant with no stress as they explained everything clearly to me. I would highly recommend my friends and family in future dealings with you should they need to purchase a vehicle!!! Great job Chris Ghean Dina!!! 🙂👍🏻

2 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Colin, what a wonderful review. Thank you so much!

Rated 5 out of 5 stars

Veronica at Fingo helped me all the way…

Veronica at Fingo helped me all the way from information gathering to contract execution. Prompt availability and professional service. As well as responding very quickly to car dealer related timelines. Thank you.

25 February 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Andrew, Thank you for your review. We are so happy that you received such a professional service.

Rated 5 out of 5 stars

Fingo made the process less stressful

Veronica from the Fingo team made the process of sourcing my new car easy by handling all the paperwork, and dealing with the dealer.
Veronica also explained the expectations in layman's terms so I understand as it was my first novated lease.
Really happy with the Fingo quality of service.
Highly recommend their services!

6 March 2026
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Reply from Fingo by Automotive Lease Packaging

What a wonderful review! We are so glad that you had such a great experience with the Fingo Team.

Rated 5 out of 5 stars

Good communication

Good communication

4 March 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Rex, Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Great communication

Great communication, fast responses. All organised within a couple of days. Thanks!

26 February 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Eugene, Thank you so much for your review! We are so glad that you received such great communication.

Rated 5 out of 5 stars

Simple process

I used Fingo via a partnership with my employer. The process was very simple. Communication was excellent with responses usually within 1-2 hours. Nothing seemed too difficult.

25 February 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Stephen for your review. We are so happy that you found the process so simple!

Rated 5 out of 5 stars

I am a returning customer of Julie

I am a returning customer of Julie. She helped me secure my first novated lease and also assisted me with re-novating when my initial lease was about to expire.

Julie is extremely professional and truly understands her clients’ needs. When I encountered difficulties getting my loan approved by the first lender, she acted quickly, sourced an alternative lender, and had my lease approved within just one day.

I cannot express how satisfied I am with the service provided by Julie and the team at Fingo. Their efficiency, professionalism, and dedication made the entire process smooth and stress-free. I highly recommend them to anyone considering a novated lease.

13 February 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Sharon, Thank you for such a wonderful review! We are so glad that you had such an efficient and professional experience with Julie and the Fingo team.

Rated 5 out of 5 stars

Fast Finance

Organised a novated lease through Adam and the team and i was amazed at the speed of getting the finance approved and settled. Added to that was the quality of information provided on the deal.

1 March 2026
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Ben, for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy. Veronica and Alastair move quick and explained everything clearly - I had my new car within 2 weeks of my initial contact with Fingo.

19 February 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you for your review, Jemma!

Rated 5 out of 5 stars

Service that matters

The Fingo team was extraordinary and helpful in transferring my Novated lease. The service was phenomenal, and I had such a wonderful experience with them.

19 February 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

My first lease with Fingo.

My first lease with Fingo.
Nick and Alistair were very helpful, very responsive, answered all my questions and secured a good deal.
They were easy to contact and very knowledgeable about their product and options.
Thank you

26 February 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Richard, Thank you so much for such a lovely review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Great service and easy process

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful.

Fingo’s process is far more streamlined than another NL company I use, for both employees and employers. In comparison, the other provider is much more admin-heavy.

Emails and expense claims are handled promptly, and overall the experience has been smooth and efficient.

No complaints.

19 January 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

We are so glad that the process has been so smooth and efficient. Thank you so much for such a wonderful review!

Rated 5 out of 5 stars

We have used Fingo for a couple of…

We have used Fingo for a couple of years now and have always found them wonderful to get along with. Our consultant has met our needs for a couple of finance requests.

23 December 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you Meghan! Your review is greatly appreciated!

Rated 5 out of 5 stars

This is my 3rd lease car through Fingo…

This is my 3rd lease car through Fingo so been 10 years now going to be 15 years.
I have delt with Veronica for all 3 leases now and she is very knowledgeable and helpful. Yes I get stressed with some of the process but Veronica always knows what to say and do to get the job done. All the other staff members involved in the process have been great to deal with throughout the process thanks to Paris and Tam.

24 February 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Glen, Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Fantastic service by Nick and Alistair

Fantastic service by Nick and Alistair, keeping me in the loop every step of the way. Highly recommend using Fingo for your leasing needs!

18 February 2026
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Will!

Rated 5 out of 5 stars

Exceptional Service and Dedication

"Veronica provided exemplary service from the very beginning of my application process. While the purchase involved several unforeseen complications that were frustrating at times, Veronica’s communication was impeccable. She kept me informed at every stage, providing the assurance and motivation I needed to see the process through.

Her industry knowledge is extensive, and the advice she offered from the start was invaluable. What truly stood out was her dedication; Veronica went above and beyond, frequently working late nights, early mornings, and even during her holiday to ensure everything stayed on track. I am incredibly grateful for her hard work and cannot wait to take delivery of my new car."

19 February 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Percy, for such a wonderful review. We are so glad that you received such exemplary service.

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