FinecoBank UK Reviews 

As always, very professional and knowledgeable Customer Services operative who delivered accurate information succinctly. Consistently and unfailingly impressed by the calibre of staff that I deal with at Fineco that take great pride and satisfaction at delivering a top service.

Unlike a lady called Maria at a rival Broker who put me on hold whilst she fed her Dog-I kid you not!.."I just need to put you on hold", I then heard the French doors slide open, the dogs' paws scraping and slipping on the hard tiles followed by the sound of the dog's metallic bowl being placed on the floor. You couldn't make it up!

I requested a Password Reset.
A message came through saying " We will be sending you a temporary password to your registered mobile number". However, I didn't receive a message and so I called your customer help line.
The result is that I have to complete a form and send it to you, after which a temporary password will go into the post which will mean a frustrating wait until I am able to access my account again.

Took a few days to come through, but my query was ultimately answered and enabled me to make my decision and progress my trading plans.

Excellent and quick support service.
All questions and support emails processed promptly.
Chat service is provided in real time and very effective.
When needed, support can call you.
Many thank for best online banking!

The bank is useless for day to day banking e.g., making a simple sterling transfer from Fineco sterling account to another sterling account in the UK takes at least two days and vis-a-vis, but it doesn't stop there!

In terms of trading account, it does not provide full invoice until trade settlement date. If you receive dividends, it might take up to 15 working days to be credited to your account. I have no such experience with other UK Banks.

IT'S AWEFUL!!!

I was trying to set up my debit card and obtain a pin number. Francesca was very helpful and we soon had the card authorised ready for use.

I live in the UK. I wanted a multicurrency account that I could use for high street banking and for trading. Well I had to fight with their procedures to set up an account-Fineco Bank did all it could to prevent me. My experience is that it is good for trading but if you value your sanity do not (!) use it for day to day banking e.g. if you want to make a simple sterling transfer from your Fineco sterling account to another sterling account in the UK it can take up to two days, but it doesn't stop there, I could go on & on with the frustrating policies & practises of Fineco. I set up an HSBC multicurrency account & that works fine.

I was pleased with how your client service operator dealt with my query.

Fantastically smooth and efficient process. Emailed confirmation of set up and then a personal phone call to check that I was happy by someone who knew everything and answered all my questions.
I feel warm and well cared-for and confident with Fineco

I had specific questions and they were answered proficiently.

Professional Services. The best Trade-In Banking. Best Services and Wonderful Rates. Awesome

simple, customer service efficient

The response was within a minute after I’ve made the request. Impressive!

Second time i make contact with the customer service, and they both times left me really satisfied.

MISSING FUNDS - DO NOT RECOMMEND - AWFUL CUSTOMER EXPERIENCE

Awful Experience - MISSING FUNDS STILL NOT RECIEVED
Awful Experiance -
I am waiting for Fineco Bank to transfer my remaining funds to my designated account due to them closing my Fineco GBP Current Account however no one seems to be responding to any phone calls I am making nor any emails I am sending. I have sent ALL THE REQUIRED BANK DETAILS in order for them to release and return my funds however they still have not done so. This is a simple task and I should not be put through this as a vulnerable respected customer. I would like someone higher up to immediately look into this and process all my remaining funds so that my Fineco account can be properly closed!