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See what reviewers are saying

Rated 5 out of 5 stars

After a visit to this lovely store in September, whilst on holiday, where my wife loved all the "stuff", finally their website opened up for online orders. I purchased what my wife indicated she desir... See more

Company replied

Rated 4 out of 5 stars

Was so disappointed when I lost one of the star earrings from a beautiful birthday gift card given by a lovely thoughtful friend. Then I remember her telling me how she had found this lovely item at... See more

Company replied

Rated 5 out of 5 stars

Stumbled across this independent shop online whilst looking for golf themed gifts for my husband. So glad I did! Excellent quality products that arrived very well packaged. Each item was carefully and... See more

Company replied

Rated 5 out of 5 stars

Love the cheese knives. They are perfect. Very well packaged, no transit damage. Arrived quicker than expected by very polite courier. Will certainly use your company again should I need another purc... See more

Company details

  1. Fashion Accessories Store

Information provided by various external sources

Fine & Sandy is a front street shop in the beautiful village of Tynemouth on the North East Coast of England (about 8 miles from Newcastle Upon Tyne). We are a home and gift shop catering for the local community and for the many visitors that come here from all over the world. If you choose to buy from our online store you are safe in the knowledge that we are a real business, run by everyday people who will give you responsive customer service! In our village shop we find that customers are surprised by the wide range of products we stock, including gifts for occasions, hats & scarves, gloves, bags, purses, jewellery, perfumes, candles and diffusers together with home decor accessories. However, we also stock some interesting small furniture items and significant pieces of work from local artists and crafts people. Everything in our shop is NOT available online, but we will continue to add more products to the online store as we go, so keep checking in! Tynemouth was recently voted as the best place to live in the North East of England (https://www.thetimes.co.uk/article/tynemouth-tyne-wear-best-places-to-live-hw97j38cn). It sits alongside some beautiful beaches, has its own priory and quite a number of places to eat, drink and relax. King Edward's Bay, sitting just below Tynemouth Priory has recently being identified as one of the top 10 blue flag beach in the UK by Conde Nast Traveller (https://www.cntraveller.com/gallery/blue-flag-beaches-uk). If that is not enough to convince you, Rough Guide places Tynemouth in Britain's top 30 seaside towns to visit and stay in (https://www.roughguides.com/special-features/britains-30-best-seaside-towns/tynemouth-tyne-wear/). Once you get here you can take the road train (or a 1km walk along the sea-edge promenade) down to North Shield's working fish quay or in the other direction to Whitley Bay sea front! So, if you are looking for a great day out we would recommend that you take a trip to Tynemouth and enjoy the mix of bars, restaurants and shopping in this stunning north east coastal village. If you do, pop in and say hello...we would love to see you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Birthday gift

Lovely little present thank you

20 November 2020
Fine & Sandy logo

Reply from Fine & Sandy

Excellent. Thank you for taking time to review. It really helps us.

Rated 5 out of 5 stars

First time I've ordered online

First time I've ordered online , my order came quickly and was packed sufficiently so as not to squash my gorgeous cushions !!! ( They are beautiful) I'd been in the shop prior to lockdown and had seen them so was delighted I could order them to go with my new sofa .

19 November 2020
Fine & Sandy logo

Reply from Fine & Sandy

Great to hear your online experience was positive . See you soon hopefully when we are open again.

Rated 5 out of 5 stars

Excellent help and communication to…

Excellent help and communication to allow me to safely purchase and collect a gift that I wanted.

18 November 2020
Fine & Sandy logo

Reply from Fine & Sandy

Thank you so much for supporting our business and for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

Love this little shop

Love this little shop. Bought a few things online during lockdown, couldn’t fault the service; website easy to use and I received my items within a couple of days.

15 November 2020
Fine & Sandy logo

Reply from Fine & Sandy

Thank you so much for the review and for supporting our business during the lockdown.

Rated 4 out of 5 stars

Lovely candles BUT totally OTT packaging.

The candles are really lovely BUT the packaging they came in was DISGRACEFUL.
Totally OTT and unnecessary. I’ve never seen so much packaging in an order before 🤦‍♀️🤦‍♀️🤦‍♀️

27 October 2020
Fine & Sandy logo

Reply from Fine & Sandy

Thank you for the review and candid feedback! All our packaging is recycled from other sources. Unfortunately in recent times we have had a number of candle deliveries damaged due to courier mishandling. We try our best to get products to our customers intact and can only apologise that we have not met the standards you expected on packaging.

Rated 5 out of 5 stars

Really pleased with the coasters

Really pleased with the coasters. A bit bigger in size than your average coaster. Well made, good design and a real quality finish.
Quick delivery.

20 October 2020
Fine & Sandy logo

Reply from Fine & Sandy

Delighted to hear that you are happy with your purchase and the service! Thank you for taking time to leave us a review.

Rated 5 out of 5 stars

Super efficient service and great…

Super efficient service and great choice of candles available

19 October 2020
Fine & Sandy logo

Reply from Fine & Sandy

Thank you so much for a great review and for aiding other customers in their awareness if what we have to offer!

Rated 5 out of 5 stars

Very quick service

Very quick service, goods packaged extremely well. Would buy from them again.

15 October 2020
Fine & Sandy logo

Reply from Fine & Sandy

Great to hear! Thank you so much for your review.

Rated 5 out of 5 stars

Excellent

I placed an order over the phone, it was dealt with pleasantly and efficiently, I received the parcel a few days later.
I was very pleased overall.

9 October 2020
Fine & Sandy logo

Reply from Fine & Sandy

Great to hear that you received the service you expected. Many thanks for taking the time to give us a review, it is really appreciated!

Rated 5 out of 5 stars

Perfect

Perfect for my garden

18 September 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Long may you enjoy! Thank you for the review and for supporting an independent small business.

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly. Well packaged.

16 September 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Perfect! Thank you for taking time to review!

Rated 5 out of 5 stars

First class service

Came across this company by luck when trying to purchase a specific item I Google searched. Delivery was really prompt, I had a slight issue with the incorrect size on one item and when I made contact this was very quickly resolved. So impressed with the first rate service you don't often experience elsewhere. Will definitely use this company again!

9 September 2020
Unprompted review
Rated 5 out of 5 stars

SAILING BOATS METAL WALL ART!

LOVE THE SAILING BOATS METAL WALL ART!
It’s different, well made and it looks great.

6 September 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Great that you love the piece! Really appreciate you taking the time to review.

Rated 5 out of 5 stars

Over the moon.

Fantastic! We had a lot of issues trying to get these cushions from other retailers. I contacted Fine & Sandy and the customer service they provided was excellent. I received my order quickly and the cushions are beautiful. Very happy customer, I would definitely recommend. Thanks so much!

4 September 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Really happy we could help! Thank you for taking the time to give us a review.

Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with - friendly, helpful, personal, individual service with speedy responses to any requests and quick delivery of lovely items ordered.

4 September 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Great to hear that you were happy with the service and of course your purchases. Thank you for giving up the time to review...much appreciated!

Rated 5 out of 5 stars

My grandaughter found this pencil case…

My grandaughter found this pencil case for back to school because she loves Panda's. The website was easy and the delivery was very quick. no problems.

27 August 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Great to hear the pencil case has gone down well! Thank you so much for the review.

Rated 5 out of 5 stars

Really happy with my order!

Really happy with my order, so well packaged.

10 August 2020
Unprompted review
Fine & Sandy logo

Reply from Fine & Sandy

Glad you received your product as expected. Your review is very much appreciated as we are a independent village store and all the support is very welcome!

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