FINDRA Clothing Reviews 25

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Haven’t used any items ordered yet but love what’s been delivered. All fit well, very soft and comfortable appear very good quality

Rated 4 out of 5 stars

Great quality gear in beautiful colours. The merino wool is soft, non-itchy and adapts the temperature, whether warm or cool. Nice to see a women's sport brand that isn't drowning in pink!! Only minus... See more

Rated 5 out of 5 stars

Im a little bit of an everyday adventurer, I hike, run, bike, wild swim, paddleboard and camp. When I am buying clothes I look for items that I can wear for all my adventures and the Fern Strip... See more

Rated 3 out of 5 stars

Love(d) most of the products and most of the ethos. Don't like they've come back as women only due to women's tops being shorter than men's used to be in same/similar sizes. Seems I have to look elsew... See more

Company replied

Company details

  1. Activewear Store
  2. Clothing Store
  3. Outdoor Clothing and Equipment Shop

Written by the company

Whatever your level of fitness, our clothing is designed to help you enjoy the world around you. Ethical, sustainable created with understanding of what people want from their activewear, FINDRA Clothing is ready to accompany you on your next adventure.


Contact info

3.9

Great

TrustScore 4 out of 5

25 reviews

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Rated 2 out of 5 stars

Quality and service has went downhill sadly

More recently bought tops (granted a few years ago) shrunk despite following care instructions and putting in same wash as older tops bought from Findra which did not shrink. I tried to be fair and reach out to Findra to ask if the yarn they used had changed and report issue but I was duly ignored. Shame because my older tops were of great quality but 3 of the more recent ones I bought were ruined and they’re not cheap. I didn’t mind paying a fair price when I was getting good quality which is sadly no longer the case in terms of the product or service

30 January 2024
Unprompted review
Rated 3 out of 5 stars

Love(d) most of the products but..

Love(d) most of the products and most of the ethos. Don't like they've come back as women only due to women's tops being shorter than men's used to be in same/similar sizes. Seems I have to look elsewhere for tops now, which is a shame because the quality, versatility & comfort was great -provided one would a protective top layer during 'contact' activities (eg MTB) to avoid damage.

10 November 2024
Unprompted review
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Reply from FINDRA Clothing

Hi, we are sorry that you are disappointed that we have reverted to women's only again. We are still doing a few lines that remained as our female customers liked the fit, so if you are looking for something specific, you can email us at hello@findra.co.uk

Rated 1 out of 5 stars

Lovely products but terrible customer…

Lovely products but terrible customer service. My jumper developed a large hole before it was a year old. They repaired it (rather than replaced). After a while an even larger hole appeared and they offered to repair again. I think if a jumper costs over £100 it should be of excellent quality and if it fails it should be replaced. It’s such a shame as I absolutely love the products and my husband bought the same one as me at the same time and has no issues.
They need to admit when their product is at fault and replace.

22 October 2024
Unprompted review
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Reply from FINDRA Clothing

Dear Catherine

Thank you for your feedback. We're sorry to hear that our customer service did not meet your expectations. We take pride in delivering both high-quality products and excellent service, so we are disappointed to hear of your experience.

As a business, we’re committed to creating premium products with a 6-month warranty to cover any issues within that timeframe. When your jumper developed a hole during the warranty period, we repaired it as part of our commitment to product care. However, a new hole appeared two years after purchase, which is beyond the warranty. Despite this, we still offered a repair as a gesture of goodwill.

As a small company, we can't provide indefinite guarantees on products, as all clothing is subject to wear and tear. However, we’re happy to share care tips for your merino to help prolong its lifespan.

Rated 5 out of 5 stars

Merino Base Layer

Im a little bit of an everyday adventurer, I hike, run, bike, wild swim, paddleboard and camp. When I am buying clothes I look for items that I can wear for all my adventures and the Fern Stripe Merino Base Layer is a MUST HAVE item for any adventurer.

I have this item in Teal/Dark Navy and the colour is beautiful. The material is lovely and soft, the body length is great as it doesnt rise up when im running/walking, its lightweight, breathable and its made from all natural materials.

Thank you Findra!

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Really great brand & Scottish!

I absolutely LOVE Findra. Just received my second pair of Kilda trail shorts. I have waited a year for them to come into stock & just happened to spy that they were back. They are the comfiest, figure enhancing, great length shorts I own. Carry on with what you’re doing Findra. You’ve aced it!

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Just chill

Sometimes out of nowhere pops a little treat. Such is Findra in Innerleithen. This quaint, rustic and charming cafe come clothing shop although in places a mish mash of design, has such appeal. I chilled instantly......the coffee was excellent, as was the coffee and walnut cake. My wife had a cup of tea and a delicious piece of shortbread. I could have sat there and chilled all day. The staff were exceptional. Please DO NOT MISS OUT. You'll thank me.

16 March 2024
Unprompted review
Rated 3 out of 5 stars

Stock availability

I check the website every couple of weeks and there's literally no stock. They relaunched as a women's only outdoor brand in August but forgot they needed product to sell to people. I can't get any tops, tees or socks in a colour and size combination I would wear. It's such a shame.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and attractive clothes

I’ve ordered lots of times from FINDRA. I have a hat, headband, long sleeve baselayer, vest top and an extremely flattering dress.Their clothes are beautiful and feel great quality. They feel very soft, are comfortable, warm and the colours are lovely. Customer service is friendly and helpful.

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Woeful customer service

Orderd items from this company on 9th December, and paid £7.95 for "Express Delivery". Admittedly I did not check what Express Delivery entailed, but at that price I foolishly assumed it meant with a Next Day Courier. Seems this company exclusively uses Royal Mail, and so my order was alledgedly dispatched the following Monday on a 24 tracked service. I emailed the company twice to express my surprise at them using Royal Mail for express delivery, given the time of year and the ongoing industrial action being expereinced by Royal Mail. These emails garnered no response until 4 days later, and this was a generic response waffling on about being a small company, busy time of year, royal mail problems, etc. The one glimmer of light was that they said they would refund my postage (although at time of writing I have no evidence they have actually done this). It is now the 19th Dec and I have still not received my order - 10 days after ordering. Another email sent in the meantime has gone unanswered. I am amazed that any online business these days relies entirely on one delivery system, with no contingency for if/when that system fails. Also amazed at how woeful their customer service is. I have advised them ( in my last so far unaswered email) that should the order arrive after tues 20th, the goods will be returned to them for a full refund. However given their so far utter lack of interest in providing any level of customer service, I will not hold my breath on that being a rapidly resolved situation.

9 December 2022
Unprompted review
Rated 3 out of 5 stars

Nice but ....

Findra products are nice (but expensive). They get holes in them rather too fast but they do keep you warm on a bike. My only gripe is that their sales are meaningless ... nothing is in stock 5 minutes after the sale launches. So really, Findra is for the wealthy only.

1 January 2022
Unprompted review
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Reply from FINDRA Clothing

Thanks for leaving a review, we really appreciate you taking the time to write this. We are a brand that designs classic, stylish and versatile outdoor lifestyle clothing, using predominantly natural or recycled raw materials. FINDRA products can be worn for a variety of outdoor and lesiure activities making them cost effective and versatile. Our products are not fast fashion or easliy diposable, this means they have longevity. We dont have large sales or lots of stock in our sales because our products hold their value and are not seasonal, this is a very postivie aspect of our approach to design and retail, if and when we have sales they usually have end of line styles in certain colours and limited sizes, and they are only in the sale section because we have choosen not to run them again. We are based in Scotland we pay fair wages and we work with reputable suppliers, 70% of our products are made in the UK we charge a fair retail price for all our style that allow us to continue to exist and build a sustainable business that is stable, designs great products that people love and enjoy wearing. We care anbout and respect the planet and the natural world around us, we contribute to the local ecconomy, creats jobs and are building a business that we hope will exist in many years to come. FINDRA is for anyone who enjoys the outdoors, values quality product and supports small business trying to do something good. We hope that helps you get a better insight into who we are and helps you understand us as a brand and business better. Thanks again for writting your review.

Rated 2 out of 5 stars

Lipservice to sustainability

I initially liked the ethos, sustainability and the fact they made such a big deal out of so many "Merino" items being made in the UK. Stupidly I bought a "Merino Lite" item which is made in China not a sustainable or ecologically sound place!

Feel they are exploiting the values and quality standards a Made in Britain tag conveys whilst still exploiting cheap workers and countries with higher pollution and thousands of CO2 miles but with little real difference in price from the (possibly genuinely) UK made items. They certainly didn't feel it necessary to mention any country of manufacture apart from those made in UK.

1 September 2021
Unprompted review
FINDRA Clothing logo

Reply from FINDRA Clothing

Dear Su

Thanks for taking the time to write a review of FINDRA.  

We are sorry to read that you feel we as a business are not being transparent, we would like to reassure you that is certainly not our intention.

We are a business/brand that prides itself on designing the best sustainable and ethically sourced products whilst also delivering the best customer experience possible. So it is disappointing for us to read that you have not had a positive experience with FINDRA.

70% of our products are made (genuinely) in the UK. All of our seamless merino wool garments are made in England and our accessories are made in either Scotland or England.

All of our technical products such as our shorts, our merino lite and our jackets are made in China. The reason for this is that we have been unable to source a supplier in the UK who can make the technical styles we design to the standard we want.
 
As a business, we actively seek out the best suppliers of raw materials and garments from all over the world. We only work with the best and most ethical suppliers who can clearly demonstrate to us that they carry out best practices with regard to the standards by which they operate their business and treat their employees.
 
There are many amazing suppliers all over the world who produce high-quality sustainable and ethical garments, and who also have high standards with regard to the treatment of their staff and people who work for them. Whilst we acknowledge there are and have been negative stories and experiences, the team at FINDRA always ensure that who we choose to partner with share the same values and ethos as us. 

Our merino lite range as you mentioned is made in China, and we understand and appreciate that it may not make sense to have our designs made there and then imported - however the use of merino wool in our products ensures we offer a garment that doesn't need to be washed as much, as the fibre prevents odour build up on the fibre surface, therefore saving on water and electricity. The style of the product has longevity as we promote 'slow fashion' meaning we don't design new seasonal pieces that are around for short periods of time, only being worn a few times and then sent to landfill. Our garments offer
flexibility in how to wear them, which, combined with less washing and extended wear, offsets
the impact of importing from China.

‘We also offer a repair service; all online orders are sent in recycled paper postal bags and
we plan to be using decomposable packaging by the end of 2022 as part of our aim to be as
sustainable as we can.’

We are a small business and team working hard to do good stuff in the clothing industry, we don't have all the answers and the reality is neither do any other brands big or small. We are however committed to working hard to do our best to find long-term solutions and better outcomes for our customers and the planet.

We hope this helps give you a better insight into the brand and our values and ethos.

Thanks again for your comments and feedback it is much appreciated.

Team FINDRA 

Rated 3 out of 5 stars

Findra denim shorts - good but scratchy waistband

I've bought the Findra denim shorts. They're lovely - light, stretchy, sufficient room to wear pads beneath if you're on a long ride. The reason this isn't a higher star review is because the material used inside the waistband is really scratchy. It's yellow and I think it might be because it's not well-finished - the edges of the fabric are raw and not turned. It's annoying because it means you have to wear something tucked in to stop the fabric scratching your waist all the time. It was touch and go whether I returned them but I decided to keep them because the rest of the product is very good.

20 August 2021
Unprompted review
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Reply from FINDRA Clothing

Hi, thanks for taking the time to write a review of a FINDRA product you have purchased.

We are sorry to hear you have had some issues with the inside branded waistband.

We have taken on board your comments and feedback, for our new shorts arriving online soon, we have reworked the manufacturing process related to the yellow waistband to ensure it is comfortable against the skin.

Going forward there will be no issues with the stitching in this area.

We appreciate your balanced approach, and review of the FINDRA denim shorts and we are pleased to hear that overall you are happy with the style.

Thanks again

Team FINDRA

Rated 5 out of 5 stars

Brilliant!!!

I'm rarely seen out on my bike without my FINDRA kit on these days. The relaxed fit shorts are stylish, comfortable and practical. They are a good length to wear with knee pads (I find many women's fit shorts are too short), they repel mud and water well and look great on and off the bike. I've had mine for over a year now and with almost weekly wear they're still looking good.
I have the full range of tops, which I love!!! They manage to keep me warm whilst wicking moisture away; meaning that during the obligatory, post ride coffee n' cake, I feel nice and don't feel like I'm sitting in horrible sweaty sports gear.
The tops and neck warmers are brilliant for layering and the colours are great and I can't wait to choose my next piece.

19 October 2017
Unprompted review
Rated 5 out of 5 stars

Awesome quality and design

I love Findra - the textiles are a great quality and the cut is perfect. My caddon and neck warmer is a go to combo for MTB and every day wear. I love the fact that they are thin layers too. They wash well and hold their shape. They are an investment but one I'd recommend making.

18 October 2017
Unprompted review
Rated 5 out of 5 stars

Made in Scotland at its best!!

I have two merino tops and 4 of the shorts, two jeans ones and the lighter fabric blue and the brown one. I love each one of those pieces!! My other shorts (and I got many!) don`t get out of the drawer anymore! They are practical, feel and look great, what do you want more. Tops are superb as well, and the nights are drawing in so they will be my favourite tops soon again. Although I live in Germany, I order my stuff from Findra. One of their strengths also shows when there is a problem - a slight problem I had with a seam of a Merino top was dealt with without fuss, sympathetically and leaving me more than happy! Can only be a 5-star! Thanks, Findra!!

11 October 2017
Unprompted review
Rated 4 out of 5 stars

I have 2 findra tops and a buff..

I have 2 findra tops and a buff... love my buff and looking for another this year in one of the other lovely colour choices! Need to be careful with the washing - if you follow instructions you will be fine but otherwise your beloved top will fit your 7 year old.... lovely colours. Great for cycling walking or wearing about town. Lovely fit and length and doesn't smell after lots of outdoor activity!

11 October 2017
Unprompted review
Rated 5 out of 5 stars

I love findra

I love findra. I have 2-3 tops and a buff or two plus some cycle shorts. Have also bought Findra as a present . The quality and attention to detail is great. I do a lot of cycling and the fit is really good too. Shop in Innerleithen has a lovely atmosphere and people really helpful . Interesting articles from inspiring female cyclists on line too. No hesitation in full 5 star review! Harriet

11 October 2017
Unprompted review
Rated 5 out of 5 stars

Over the moon and I look good too!!!

I have purchased three merino tops, two shorts, four neck warmers and two pairs of socks. I am so thoroughly pleased and impressed with the quality, fit, design and durability of every single item. The products are first class and look SO GOOD. They wear and wash up beautifully. We have harsh winters in Canada and the warmth from my Findra collection keeps me comfortable regardless of the elements.
The customer service I received was second to none. I highly recommend this line!!

10 October 2017
Unprompted review
Rated 5 out of 5 stars

Simply the best

Can’t speak highly enough of the Findra gear. It’s superb for active outdoor stuff, but also soooo wearable in so many other scenarios.

Great fit, beautifully made and with a lovely feminine cut. Just can’t get enough of it!

10 October 2017
Unprompted review

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