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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, noting its excellent quality and the positive impact it has on their skin and hair. Many appreciate the easy installation process and the sleek design of the filters, which seamlessly integrate into their bathrooms. People also highlight the great value for money, finding the filters to be a worthwhile investment for improved water quality. However, some customers were dissatisfied with the customer service, mentioning issues like unresponsiveness, difficulties with refunds, and slow replies. A few people also experienced problems with decreased water pressure after installing the filters, or found that the filters did not effectively remove lead as expected.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its effectiveness in improving skin... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality and luxurious feel of... See more

User experience

Customers consistently note positive experiences with user experience, particularly highlighting the ease of... See more

Value for money

People report positive experiences with value for money. Many customers find the product to be a worthwhile... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Filterbaby Skincare Filter 2.0 has been such a smart addition to my routine. Installation was easy, and the black finish looks sleek and modern on my sink. The biggest difference I noticed is... See more

Rated 5 out of 5 stars

Smooth and fast delivery. Packaging felt high quality and luxury. Integrity of product felt amazing and instructions were so helpful. It made putting my filter on so easy. I absolutely love the toggle... See more

Rated 5 out of 5 stars

I got the Filterbaby Skincare Filter 2.0 in Shiny Gold. The filter installation was honestly super easy! All the pieces were included, the instructions were clear and concise. It took me probably ar... See more

Rated 5 out of 5 stars

I haven’t used my Filterbaby yet, but the packaging looks very sleek and well-designed. The parts aren’t labeled, but the QR code makes setup easy by linking to detailed instructions, including a vide... See more


Company details

  1. Health and Beauty Shop

Written by the company

The #1 Water Filtration Device for Skincare Clinically tested & dermatologist-recommended, made for skincare. Healthier skin starts with your water. Your skin deserves clean water at a minimum. Filterbaby is the world's first clinically tested and dermatologist approved water filtration device made for skincare. Benefits: Increase skin moisture Unclog your pores, prevent breakouts Protect skin barrier Prevent signs of premature aging Increase skin radiance


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shower filter !!

This filter made my hair so soft, smooth, and full within three washes. It left my skin hydrated and radiant. Also, the installation process was super easy for my on campus housing!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

An absolute must, especially for old apartment buildings

I live in an older apartment building in Boston, and the difference since installing the filter has been obvious. The water tastes much cleaner, so I know it’s actually doing something. I’ve also noticed fewer breakouts and smoother skin overall. It was simple to install on my own and completely worth the investment.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to install

The packaging was so cute and well put together. The filter came with all different sorts of attachments for each different type of facet you might have. It came with a QR code with video instructions that made it easy to install. There was no leakage and the water pressure was still really good!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

This product is really effective

This product is really effective. Overall was easy to install onto my sink and I have seen visible improvements on my skin. Where I live the water is HARSH and filled with chemicals and the product feels, smells, and tastes better overall. I would suggest this to a friend and I am currently looking to apply this to all of my sinks.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

An honest Review

I absolutely love mine! If you are like me, where you can tell when shower products are good or bad based on how your hair feels, you will love this product! I've always been super worried about metals in my water, and I can definitely tell a difference with the filter on. Moreover, I think it made my water hotter. I also love the packaging it came in it was so cute!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

game changing for college students!

ever since moving into college, my skin and hair have really gone downhill and I’ve even seen my doctors to address this issue. ofc I always knew water quality could be part of the issue but never took the time to take it seriously until recently.

after almost a week of installing the filterbaby shower filter, ive genuinely felt so much more refreshed, and my hair is getting silkier like it used to be. my acne is starting to calm down, and im excited to see where it goes. im surprised at how much water quality could affect my own health.

originally, I had a little trouble with installation, but that was because someone had previously wrapped the shower head in plumbers tape. after calling my dorm facilities, they were able to install it for me! as you can see in the picture, the chrome is truly beautiful and super reflective. the water pressure stayed the same for me.

overall, im really happy i finally invested in a quality shower filter. among me and 8 other roomates that share the shower as well, the costs split make it super worth it. I would try this out if you’re in college!

9 February 2026
Unprompted review
Rated 4 out of 5 stars

I love it

I love it! I can actually smell a different in the quality of my water. The only problem is that I have a pretty small sink and the product takes up a large portion of the sink. Installation was easy and quick.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

So worth it!!

I recently got the Filterbaby Pro Series Titanium Aluminum shower filter in black, and I’m honestly so impressed. First of all, the packaging is beautiful, it feels elevated and intentional, and makes such a great first impression right out of the box. You can tell a lot of thought went into the branding and presentation.

The filter itself is stunning. The black finish is super sleek and modern, and it feels really high quality and durable. It doesn’t look bulky or cheap and it actually adds to the look of my bathroom.

But the best part is how it performs. My skin and hair feel noticeably softer after showering. My hair feels smoother and less dry, and my skin doesn’t feel tight afterward. It’s one of those upgrades you don’t realize you need until you try it.

Overall, I’m genuinely impressed. It looks beautiful, feels luxe, and actually delivers results.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

My skin and hair are super sensitive to…

My skin and hair are super sensitive to cold weather . After a week of using the Filterbaby Diamond Series shower filter, I'm happy to say my hair's shedding less! And my skin and scalp aren't dry anymore. It really does filter out the harsh chemicals. Highly recommend!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. I ordered 2 filters. They never delivered. When I notified the company, they wanted me to pay $27 to reship. When I asked them to minimize the ship charge they would not do it. Even if it meant losing my business long term. They immediately cancelled subscription and closed out my claim. I am now out of $120. This is all I need to know about this company.

Terrible terrible business practice. They claim the products were shopped but my address is a secured lockbox. The items did not arrive and they could not, would not, make it right. I do not care what the usps tracking states. I have no idea what they shipped or even if they got the address correct, as it never arrived.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

The product is really easy to install…

The product is really easy to install and did not take a lot to put into my own sink. The feeling of the water feels such better after I wash my face now. The product still has great quality of water coming out and the filter absolutely great!
I can truly feel a difference.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Worth the splurge!

I LOVE the Filterbaby!!! It makes the water pressure perfect, and I love how I can switch between filtered and unfiltered water. One of my friends got one, and she raved about it. I’m so glad I hopped on the train because this thing is AMAZING! My skin feels hydrated and not dry after washing my face, and the little filaments on my forehead have reduced. It was also super easy to put on, the video they give us basically does half the work for you. Only took us like 15 minutes. I wish I had one when I was still living in my apartment, but better late than never!!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE IT!! Filterbaby Pro Experience

I’ve been using the Filterbaby Pro Series Shower Filter daily for several weeks, and it’s genuinely transformed my shower experience. Installation was straightforward I simply removed my old showerhead, attached the Filterbaby unit to the pipe, and reattached the showerhead in minutes. From the very first showers after installation, the difference in water quality was noticeable. Within the first couple of weeks of regular use, my skin felt softer and less itchy, and my hair definitely appeared shinier and more manageable than before. I also noticed reduced redness and sensitivity which are the benefits that many users can likely expect with consistent use as part of their skincare routine. The titanium-aluminum housing feels durable and well-built, and it hasn’t affected my water pressure negatively, which is important for daily showers.negatively, which is important for daily showers.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend for College Students and Hard Water Areas

I’ve been using the Filterbaby Diamond Shower Filter for a bit now, and I can honestly say I’m really happy with it. Living in Bryan, Texas, the water here isn’t great, and I used to always feel this weird “slimy” feeling on my skin after showering. Since using this filter, that feeling is completely gone, and my skin feels cleaner and healthier.

I noticed a difference almost right away. My hair feels softer, my skin feels better, and I honestly feel more refreshed and energized after my showers now. It sounds small, but it really makes a difference in how you start your day.

It was super easy to install, which I appreciated as a college student, and it’s affordable for what you’re getting. I would definitely recommend this to other students or anyone dealing with hard water. It’s one of those simple upgrades that ends up being totally worth it. This has become essential for me.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Love the ordering experience and product

The ease of installation and sleek look for the product just begin to show the benefits! The change in water quality has already improved drastically using filterbaby. I recommend to anyone wanting to increase the quality of their water!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

So excited to test this new sink…

So excited to test this new sink filter! Hope it clear up my face! I heard it help so hopefully it works! It # 1 filter! Can’t wait to try it out! If you’re looking for something like this.. order one!! Jan 23, 2026 just got it! Put it the sink and it’s so much nicer then well water.. cleaner and fresh! Looks like it’s working but it will take some time to clear my face!! Hope to see more in 30 days!!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Can never go back to dirty tap.

Smooth and fast delivery. Packaging felt high quality and luxury. Integrity of product felt amazing and instructions were so helpful. It made putting my filter on so easy. I absolutely love the toggle feature between filter and tap which can prolong the life of my filter if I wanted to reserve filtered water for teeth brushing and washing face, not washing hands. Idk how I can ever go back to dirty tap. Ordering a few more!!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy Upgrade That Actually Works

Great experience with Filterbaby! From ordering to delivery, everything was smooth and straightforward. Communication was clear and helpful, and the product quality exceeded my expectations. Installation was easy, and I noticed an immediate improvement in my shower water.

Overall, I’m very happy with my experience and would definitely recommend Filterbaby to anyone looking for a simple upgrade with noticeable results.

16 December 2025
Unprompted review

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