Supplied us with Wire Basket shelving with no option to supply balance of dividers, Shelving completely useless with them. Went bust set up a new name and the same issue exists no dividers for the wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived in good time- 4 working days. Well packaged and good instructions. Had no difficulty assembling alone until putting roof on and shelves in. Looks good, fits well in space and holds plenty.... See more
Very easy to deal with the team there, our purchase was waiting for us when we arrived and a good experience all round.
I bought some plastic containers for under my sink. I’ll be buying more for elsewhere as they are really handy, particularly because they have dividers that stop you stuff from falling over. Excellent... See more
Company replied
Company details
Written by the company
At Filstor, we help businesses make the most of their space. We specialise in supplying high-quality storage equipment for warehouses, workshops, factories, retail environments and commercial premises across the UK. From everyday storage bins and shelving through to complete warehouse storage systems, our aim is simple – to provide practical, reliable storage solutions that improve organisation, maximise space and increase efficiency. Whether you're purchasing a single storage product online or planning a complete storage system overhaul, our experienced team is committed to delivering the right solution backed by exceptional customer service. Filstor supplies one of the UK's most comprehensive ranges of industrial and commercial storage equipment, from plastic storage bins, wire baskets and shelf bins to shelving systems, lockers and workstations. We combine quality products with expert advice to help businesses improve space utilisation, workflow and workplace organisation. No two businesses use storage in exactly the same way. That's why we take the time to understand each customer's environment before recommending the most appropriate products. Our products support businesses of every size across a wide range of industries, including warehousing & distribution, manufacturing, builders' merchants, retail & garden centres, automotive, engineering, logistics, schools & education, public sector, healthcare, defence, facilities management and workshops & maintenance departments. We work with organisations ranging from independent businesses through to national companies, and we've helped thousands of small businesses and homeowners with their storage requirements too.
Contact info
United Kingdom
- filstor.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Prompt sales service and rectification…
Prompt sales service and rectification of purchase order.
14 May 2024
Reply from Filstor
We'd like to thank you for your review. Its always great to hear back from our customers and we really do appreciate your feedback. We really hope to hear back from you in the near future. Thank you!
Very poor quality and flimsey
12 May 2024
Reply from Filstor
Hi Arbaaz, thank you so much for this 5-star rating. We really appreciate you being a customer and helping to share the word about us. If there is anything we can do to assist in the future then please do not hesitate to get in touch. Thank you!
Trolley…
My order was well packaged and driver was in time. The trolley does what it's needed to do.
6 May 2024
Reply from Filstor
Hi Jean, thank you so much for taking the time to leave us your feedback. We're really pleased that you're happy with the service and the trolley. We look forward to hearing from you again soon. Thank you!
Reply from Filstor
Hi Jackie, thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
Easy to order
Easy to order, clear description and reasonable price, not the cheapest but the quality of the product was a factor.
18 April 2024
Reply from Filstor
We’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Delivery time was great
Delivery time was great. Order placed am on previous day and the items were delivered am the following day. The cupboard went together easily.
18 April 2024
Reply from Filstor
Hi Susan, thank you very much for taking the time to leave us a review. We’re really pleased that you’re happy with the service and products provided. We really hope to hear back from you in the near future.
I really appreciate them
I really appreciate them. They guided me correctly with patience and delivery was on time. The quality of their products is exceptional.
11 April 2024
Reply from Filstor
Hi Ali, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great product and service
Great product exceeded my expectations and delivered earlier than expected.
25 March 2024
Reply from Filstor
Hi Ben, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
There was a delivery problem
There was a delivery problem, but the staff (Sherri) was very keen to resolve the issue as soon as possible.
29 March 2024
Reply from Filstor
Hi Kane, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We'll pass your comments onto Sherri :)
Great service when delivery driver…
Great service when delivery driver wouldn't attempt the drive; and the cages are ideal for storing all our gym equipment
16 March 2024
Reply from Filstor
Hi Ingrid, thank you so much for sharing your experience with us. We hope to hear from you again soon.
Reply from Filstor
Hi Robert, thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
Reply from Filstor
Hi Jerome, we’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Unbelievably quick service
Unbelievably quick service - goods arrived in under 24 hours!
22 March 2024
Reply from Filstor
Hi Keith, thank you very much for taking the time to leave us a review. We’re really pleased that you’re happy with the service and products provided. We really hope to hear back from you in the near future.
Need hangers for one of our displays.
Need hangers for one of our displays.
Customer service excellent, very helpful.
Sent samples quickly.
Order placed for 900, delivery within the week.
Will use this company again
12 March 2024
Reply from Filstor
Hi Lisa, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Plastic Garden / Home Cupboard TDJW260
Excellent website and quick delivery. Unfortunately, the storage unit had a cracked side and back plastic spine was snapped. Can't understand how this was 'cos the box and packing provided good protection? Anyway, couldn't be bothered to call Filstorage for replacement so glued broken bits and used duck tape for support!
9 March 2024
Reply from Filstor
Hi Ashley, we're really sorry to hear that your cupboard was damaged. It is also incredibly frustrating for us as we have invested in additional packaging to prevent damages, but we still have the occasional damaged cupboard which is usually done in transit. The cupboards are packed quite tightly and despite the fragile tape, we still have some carriers or sorting operatives at delivery depots who do not take this into regard.
We carry spare parts in stock and can usually get these out pretty quickly, if you could email which parts are damaged we will get these out asap. Hope to hear from you soon and once again, we're really sorry that your items were damaged.
Reply from Filstor
Hi Ruth, thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
Amazing sorted a broken part within…
Amazing sorted a broken part within mins on the phone and sent it straight out
23 February 2024
Reply from Filstor
Hi Elizabeth, we’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
disappointed
delivery could have been better. box was damaged and just dumped where I asked for it to be placed as I had just got out of bath.
Cupboard is not as robust as I expected and door does not shut properly
3 March 2024
Reply from Filstor
Hi Caz, we're really sorry to hear about the delivery of your cupboard. It is incredibly frustrating for us as we expect the carrier companies we use to provide a professional service to our customers. We will ensure this feedback is noted ready for our next carrier evaluation where we will review performance. The cupboard ordered is our budget option and we do provided heavier-duty equivalents, that being said the doors should still close properly. If you could please send us some images of the doors to sales@filstorage.com, we will work to rectify this issue for you.
Reply from Filstor
Thank you for leaving us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that we hear back from you soon. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.