I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
Company replied
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Review summary
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Reviews shaping this summary
The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
Company replied
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Unclear that a subscription is formed
Unclear that a subscription is formed! Smells super scammy and I can see I'm not the only one...!
Paid a micro payment for converting 3 files - that went well - BUT then 3 days after an insane amount is pulled from my card. Seriously - you have to do this better? My guess is that you aren't fond of handling complaints like this one....? Or?
30 May 2026
Unprompted review
Reply from Fileworld
Dear Rasmus,
We hear you, and we wanted to address this personally. Your case has been fully resolved and your refund is on its way.
Our pricing terms are clearly presented before any payment is confirmed.
We hope the way we handled your case restores your confidence in us. Our team remains at your side at support@fileworld.co
Kind regards,
The Fileworld Team
BIG FRAUD BE AWARE!
BIG FRAUD. THEY WILL ASK YOU FOR ONE TIME CHARGE OF 0.60€ AND AFTER A COUPLE OF DAY THEY WILL CHARGE YOU 49.95€ !! NOWHERE IT MENTION THAT!
THEY WONT RESPOND TO YOUR REFUND EMAIL SO YOU WILL HAVE TO DEAL WITH YOUR BANK AND WASTE TIME!!
8 May 2026
Unprompted review
Reply from Fileworld
Dear Denisi,
We reached out to you directly as we have no record of receiving any email from you on our end.
Your refund has been processed. As a reminder, our 48-hour trial for €0.60 automatically continues as a subscription of €49.95 every four weeks if not cancelled within that period, as clearly stated before any payment is confirmed.
We hope our commitment to making things right speaks for itself. Our team is always reachable at support@fileworld.co.
Kind regards,
The Fileworld Team
Very honest and helpful,great
1 June 2026
Unprompted review
unintentional/hidden subscription
Last Saturday I converted a soundfile for €0,60 by apple pay. Today (two days later) there is I'm charged with €49,95! I wasn't aware that I was buying a subscription and don't want to. When I discovered this today, I immediately canceled the subscription and e-mailed for a refund. This is another attempt to get my money back.
I haven't used the services and won't. All I wanted was to convert one file for € 0,60 cents.
Please refund €49,95 to my account immediately.
And seeing all the people in the reviews who experienced the same thing, you might want to change this procedure! (If it's not your intention of scamming people)
Regards,
Robin
30 May 2026
Unprompted review
Reply from Fileworld
Dear Robin,
We acted on your request immediately and your refund has been issued. Our pricing terms are clearly presented before any payment is confirmed, the 48-hour trial for €0.60 automatically continues as a subscription every four weeks if not cancelled.
We hope this resolution speaks for itself. We're just an email away at support@fileworld.co.
Kind regards,
The Fileworld Team
Emilie was really helpful
Emilie was really helpful, I was originally upset with the service but he very quickly responded and helped my situation.
Thank you for your help.
27 May 2026
Unprompted review
Charged me without asking
6 January 2026
Reply from Fileworld
Dear Julia,
We regret that this experience did not meet your expectations. Your request was handled as soon as you reached out and your refund has been issued. As a reminder, our 48-hour trial for €0.60 clearly states before payment that a subscription of €39.95 every four weeks applies if not cancelled in time.
We're glad we could resolve this for you. Reach us anytime at support@fileworld.co.
Kind regards,
The Fileworld Team
Top knotch customer service
Besides a very user-friendly and satisfactory product, the customer service is sublime. My inquiry was replied to within 12 hours by Laure who solved my problem without further ado. I'm very pleased! <3
1 June 2026
Unprompted review
Julie was very profesional in helping…
Julie was very profesional in helping me solve some issues i had . It’s so nice to know that there are people doing their job at this high level! I had a subscription issue that was solved extremly fast thanks to her!
22 May 2026
Unprompted review
I really appreciate her help because…
I really appreciate her help because she was very responsive and provided effective solutions.
Thank you, Laura.
1 June 2026
Unprompted review
Very fast reply and Laure was very…
Very fast reply and Laure was very helpful
28 May 2026
Unprompted review
LAURE has helped me with my problems
LAURE has helped me with my problems, she’s very kind and fast! Thanks again for your help and for the ease of mind!
30 May 2026
Unprompted review
There was a slight issue whereby I did…
There was a slight issue whereby I did not realise there was a €39 euros charge after 48 hour trial period. I only needed to use fileworld for one day in which I paid €0.60.
I contacted fileworld via email and LAURE was very helpful and understanding. I explained my situation and LAURE issued a full refund and cancelled the subscription. Very good customer service and I was extremely satisfied with the outcome.
1 June 2026
Unprompted review
very competent service
1 June 2026
Unprompted review
Quick and easy.
31 May 2026
Paid $0.60 and got a blank page
31 May 2026
Reply from Fileworld
Hello,
We’re sorry to hear about your experience and understand your frustration, especially if you saw a blank page after making your payment.
This type of service normally provides access to a file processing tool once the order has been confirmed. If a blank page appears, it may be due to a temporary technical issue (browser, cache, connection, or interruption during loading).
That said, we take your concerns seriously and sincerely regret the inconvenience you have experienced.
After reviewing the situation, our customer service team has already contacted you to provide an explanation and a suitable solution.
If you still need assistance, you can email us directly at help@fileworld.co.
Best regards,
Cynthia from the Fileworld team
translator was great and form of the…
translator was great and form of the pdf with pictures, etc stayed true
30 May 2026
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