While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
File upload & sharing. Cloud storage platform: we help internet users to store and share content. Files.fm is an IT company that has been developing cloud data storage solutions and software for companies and private users since 2007.
Stabu street 119, Riga, LV-1009, Riga, Latvia
4.1
20 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly one of the best cloud storage services i've used. Fast, reliable and just works without any drama. The face recognition is on another level - I have thousands of photos and finding a specific person is now instant. Tried similar features on other platforms, nothing comes close. No idea how they did it but its better than anything else on the market. Fully trust this service with my work files. Highly recommend.
I've been using files.fm for many months now as a lot of similar websites had a lot of technical issues and very user unfriendly interface. Generally this one is way better!
However.. I'm using it to share private images and videos with my girlfriend. And since the website shows you how many views your folder got, I have serious concerns, that our private images and videos are not as private as they should be. Is files.fm aware of random people somehow getting their hands on the generated links to our folders?
Or is it just a bug that displays me a wrong number of views?
Reply from Files.fm
Hi, thanks for your message and for using files.fm for such sensitive content.
Security and privacy are our number one priority at files.fm.
Regarding the view counter:
The number you see is page views, not unique people. Every page refresh counts as one view. So if you open your gallery, browse it, or refresh the page multiple times, each refresh will increase the view count. It does not mean that multiple people have accessed your files.
If you are concerned that someone else might be able to see your galleries:
files.fm uses multiple security layers to protect your data.
You can:
Set a password for folder or gallery access
Share folders privately via email, where the recipient must log in to view the content
Control permissions to limit who can access or download files
Additionally, if you have a Team or Business subscription, you can access detailed access logs. These logs show visitor IP addresses and all actions performed on your folder or gallery. You can find this in the File Browser, under your folder, in the right-side panel at the bottom.
So in short: the view counter behavior is expected and not a privacy leak. If you need maximum privacy, we strongly recommend using password protection or private email-based sharing.
All my clients are incredibly happy with the new AI face search feature. They say thank you for saving them a lot of time finding their pictures.
Wow, the face recognition is a real game-changer. Try it and you won’t believe it!
Been using Files.fm for a few months now. Uploads are fast, and sharing with clients is super simpel. Price is good too. Had one issue with slow download once, but support got back to me quick. Overall really good service for file storage.
I think the site is pretty good, except when you get over 100 downloads it goes to peer 2 peer (that's how it seems to be). Norton seems to not like the site, which can be a problem (false positive?)
Files.fm has been super reliable for storing and sharing my files. It’s easy to use, fast, and the price is honestly the best I’ve found anywhere. Great service for the money.
I've been using Files.fm for a while now, and it's been a fantastic experience. Uploads are fast, the interface is clean and intuitive, and it's super easy to share files with clients and colleagues. I especially appreciate the option to store large media files - perfect for my photography work. Customer support is responsive and helpful too. Highly recommended if you're looking for a reliable and secure file storage solution!
Good service to store files! No problems at all
After six years as a loyal PRO subscriber to Files.fm, paying €10 monthly for 2TB of storage and promised high-speed access, I find myself compelled to express my profound dissatisfaction with their recent service.
This month, my download speed inexplicably plummeted to a mere 1Mb/sec. I promptly reached out to customer support, anticipating a swift resolution. Instead, over two weeks, I received only generic troubleshooting steps—clearing cache, switching Wi-Fi networks, and checking VPN settings (which I don’t use). These suggestions failed to address the core issue, leaving me without access to essential files and halting my work projects.
Repeated inquiries about the root cause went unanswered. The lack of transparency and effective support is unacceptable. Notably, colleagues in Latvia reported no such issues, suggesting a possible neglect of international users like myself in Spain.
To verify the problem wasn’t on my end, I tested other file-sharing services, including WeTransfer, which functioned flawlessly. This points to a specific issue with Files.fm.
Upon requesting a refund for this month’s subscription, I received it. However, I was informed that all my files would be deleted within a month. This abrupt action, after years of patronage, is both shocking and disheartening.
In conclusion, my experience with Files.fm has been deeply disappointing. I urge potential users to consider alternative services that prioritize customer support and reliability.
Reply from Files.fm
Thank you for your feedback and for being a loyal user of Files.fm over the past six years. We genuinely appreciate your long-term support and are truly sorry to hear about the recent difficulties you've encountered.
We would like to clarify that Files.fm operates on high-speed internet infrastructure and content delivery networks to ensure optimal upload and download performance for all users. However, in certain cases, regional internet service providers or temporary routing issues outside our infrastructure may affect connection speeds. These conditions are unfortunately beyond our direct control and can result in reduced download/upload performance in specific areas.
That said, we regret that your support experience did not meet expectations, and we are reviewing this case internally to improve our responsiveness and communication going forward. Your request for a refund has been processed, as you mentioned, and we sincerely hope that we can welcome you back in the future.
If you decide to continue using the service or need assistance in transferring your data, please let us know — we are here to help.
Everything worked well with my free account! Since I paid 88 euros and then later 9 euros for PRO, it is no longer possible for me to use my account because alternately
these 3 messages prevent me from doing so:
The media could not be loaded, either because the server or Network failed or because the format is not supported.
This folder is set to "Private Access", Which is not true!
or "This file is empty"
If you have blocked my account for any reason, let me know and give me back at least part of the money I deposited.
Best regards
Reply from Files.fm
There are users who engage in illegal activities, such as distributing viruses or cracked software. These users can be banned without warning, even if they are paying.
Upload speed, web features, platform is easy to use. Goood looking photo and video galleries. Apps for Windows, Mac, Android, iOS.
website is a scam my files wont even download on my friends pc he mis all of my files just only scripts on in the files i miss over 340 files in there garbage
Reply from Files.fm
Files.fm is a cloud storage platform that has been providing data storage solutions and software for businesses and individual users since 2007. With over 4,000,000 active users, Files.fm offers a variety of features to help you store, share, and manage your files. Visit https://files.fm/about
Great platform to store your files and publish your photos and videos. Best prices with much more features than other platforms
Reasonable prices and in general quite decent site
Files.fm has been my go-to for file storage and sharing. The platform's mobile app is as efficient as the desktop version, making it easy to upload, organize, and share files on the go.
The user-friendly interface remains consistent across devices, and the security measures keep my data safe. I'm impressed by the app's speed – accessing and managing files from my phone is a breeze.
Their support team has been helpful whenever I've had questions. For a reliable file storage solution that's just as good on mobile, Files.fm is my recommendation.
This website is a scam. They don't have any user anywhere. They claim they have an office in the UK in daresbury but when you check daresbury's official information you find that it is just not real.
Reply from Files.fm
Files.fm is a cloud storage platform that has been providing data storage solutions and software for businesses and individual users since 2007. With over 3,500,000 active users, Files.fm offers a variety of features to help you store, share, and manage your files. Visit https://files.fm/about or ask ChatGPT.
Videos load fast on the website, even on phone. Was able to watch Belle Delphine's Christmas video!!! Joke aside, pretty good.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
