Fileaura Reviews 37

Scammers.
They steel money. Ask to pay 0.5 for a file then after 48 hours they take automatically 39.90€. Be aware from them.

This is a scam!!!!!!!!! They hide the fact that you have to automatically pay a hidden subscription fee of €39.90. And that you will be charged for this straight away without any warning. Plus you will have to manually find the subscription and cancel it yourself.
The only thing you can do is write a message to contact@ fileaura.io. (did this and now waiting for the answer). And they answer you that refund is not possible. Because you had to unsubscribe within 48 hours (???) They did not inform me that they automaticaly subscribed me for another month. Pure scam!!
I still want that 39.90 back!!!

I was also caught with a hidden subscription. I ordered a file conversion on Google Play and paid 0.5 euros. The result was poor, so I started looking elsewhere. Then they charged me 40 euros for a subscription I hadn't heard of. I wrote to them within 2-3 days of the subscription asking them to cancel and refund my money. They refused to refund enything, saying the subscription had already been paid for, so no refunds were issued. It's a scam. I'm paying for a service of terrible quality that I'm not receiving. See our communication by e- mail:

4. "Hello,
We have received your refund request. After reviewing your case, we regret to inform you that we are unfortunately unable to approve your request, as the service period corresponding to your last payment has already begun.
However, we confirm that your subscription will automatically end at the conclusion of this period and your account will be permanently closed. No further charges will be made.
Customer Support FileAura
{#HS:3320682838-17975#} "

3. "On Wed, May 13, 2026 at 5:45 PM CEST, Irina Koroliova wrote:
I refuse your service, which was forced upon me, and I am not obligated to pay for something I don't use. Please calculate the delay proportionally and refund me the unused amount."

2. "On Wed, May 13, 2026 at 3:32 PM CEST, Gamma G - FileAura wrote:
Hello,
The services offered on our site are as follows: converting PDF documents to other formats, converting various formats into PDF documents, and modifying and editing PDF documents.
To allow as many people as possible to benefit from our tools, we offer a 48-hour trial period with unlimited access to these tools for €0.50. You can unsubscribe at any time during your trial period if these tools are not suitable for you or if you simply no longer need them.
This trial period is then automatically converted into a subscription of €39.90 per month. This subscription can be canceled at any time and with no commitment.
You subscribed to this trial period without canceling before renewal. Therefore, as indicated during your subscription and according to our terms and conditions, the subscription was automatically renewed at this rate.
We inform you that your account is now unsubscribed, and no further payments will be made. However, your account will remain active until the end of the paid period.
However, it is not possible for us to refund a subscription period that has already started."

1. "Customer Support FileAura
On Wed, May 13, 2026 at 10:29 AM CEST, Irina Koroliova wrote:
"You have received a new message from Irina Koroliova:
2026-05-13 FILEAURA.IO X91 DW0H Utilities PIRKINYS 516793******9863 2026.05.11 39.90 EUR (622300) FILEAURA.IO X91 DW0H Utilities -39.90 Please refund the amount paid for the hidden subscription. I don't use anything and don't plan to. I have already contacted the bank with a claim. Brgrds,Irina Koroliova"

Do not use this company, it is a scam. It is best to contact your bank to cancel the payments immediately. I could not re-enter my account with them to see why they were taking random amounts from my bank, the password re-send never arrived at my inbox either.

Be careful don’t put your card payment inside . They keep your card and take money every month . Avoid this trap and go to police !!

This is a scam!!!!!!!!! They hide the fact that you have to automatically pay a hidden subscription fee of €39.90. And that you will be charged for this straight away without and warning. Plus you will have to manually find the subscription and cancel it yourself. They are praying on your ignorance to make a profit.

Absolute scammers! I asked for a cancellation of my subscription and they emailed me saying it was cancelled as of 25/2/2026. Next month I am getting charged again the subscription of 39,90€ for something that was supposedly cancelled!

They didn't convert my file properly, which i paid for then still took the monthly subscription fee after I had unsubscribed. I asked for a refund, and they denied it.

I payed 0,50€ to convert a Word document into PDF.
I did not intend to subscribe to a monthly plan. I only used the service once to convert a document.
Nothing appears that suggest that you generate an account or you have submitted a monthly Plan, i have sended some emails buy they have not respond yet.

Rapide et simple ! On perd pas de temps, on en gagne !

Absolutely awful. Paid for one document. And somehow without any warning or notification they changed €40 the very next day and added me to their monthly subscription.

I want to warn others to be very careful with this company. They charged €40 from my account without my authorization and refused to refund it. I received nothing in return for this payment.
I hope the authorities investigate this fraudulent activity, as this is clearly not acceptable. Stay alert and do not give them your financial information.