FIJI VACATIONS/ FIJI TRAVEL Reviews 

244
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

With this being our very first time in Fiji,& this far away, we needed trusted info & guidance. Melissa definitely knows the area & people well. She knew exactly what we needed & took care of all... See more

Rated 4 out of 5 stars

Thanks for helping me book the wakaya club, fiji air, the day room, etc. all pretty darn great, but one thing: I would appreciate more care in booking connecting flights, initially we had a 5 hour lay... See more

Rated 5 out of 5 stars

Melissa knows Fiji very well and has recommended 5 different amazing experiences for us over the years. Every detail is taken care of once arriving in Nadi and her staff is amazing. Fiji is like no ot... See more

Rated 5 out of 5 stars

We so love the Fijians, and the beauty of their is Ands that we are looking forward to our return visit this September. Being returning customers we have booked each and every booking direct to sup... See more

Company details

  1. Travel Agency

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Enjoy All Inclusive Fiji Vacations and Honeymoons at Luxury Fiji Resorts. Book Your Vacation Package Now With Our Specialized Fiji Travel Agents.


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4.6

Excellent

TrustScore 4.5 out of 5

244 reviews

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4.6

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(244)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and great experience!

Our experience has been great! Used Fiji vacations for our incredible honeymoon 17 years ago and used them again for our family trip to Fiji. They customize your trip based on what you want to do and your budget. Melissa knows the area very well and has assisted us in planning activities. They continuously update you on your vacation and let you know everything you need to do.
Stress-free booking with invaluable local knowledge. Thank you Melissa and team!

11 March 2024
Rated 5 out of 5 stars

All the details were taken care of!

We had a great trip. You guys helped us plan the perfect trip. It was so nice having all the details squared away. We loved the resort you recommended. Everything went smoothly and we didn't have to worry about a thing once we arrived.

29 February 2024
Rated 5 out of 5 stars

One Happy Customer

Fiji Vacations guided us to an amazing boutique resort we would never have found on our own. They catered to us from the moment we arrived until the moment we left. Fiji Vacations handled our flights, itinerary, transfers, and were available for questions if needed. I usually book our own travel, but would highly recommend using Fiji Vacations for their wealth of knowledge in the South Pacific region.

7 February 2024
Rated 5 out of 5 stars

Great service!

Cheryl was so responsive during the planning stage and was so easy to work with. Give us the perfect options to choose from. The app was very helpful during the trip. No hitches at all other than the car service being late once when our flight came in earlier. Wish the app would have given contact info and times for the car transport. Other than that, which was minor, the trip was flawless and we were very happy.

20 October 2023
Rated 5 out of 5 stars

Great Company

This is over the 40th time Melissa Pomeroy at Fiji Vacations has handled my travel to Fiji and Tahiti. She is hands on and extremely experienced. Highly recommend.

16 October 2023
Rated 3 out of 5 stars

The travel experience was great, but has some challenges

The travel experience was great. Let's discuss the good. Outstanding resort and guest experience in Fiji.
Bad experience. Dealing with Melissa our travel agent. Very slow to respond or non responsive. She has good suggestions, but once your trip is booked to expect to get questions answered in a timely manner. Don't expect to get your full itinerary until a few days before departure. Her communication skills are maddening! She has great suggestions for a trip, but follow though is not good.

29 September 2023
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Welcome home and thank you Jim for your feedback I truly value it. With some itineraries there are more challenges than others and we try our best to disguise and challenges without involving clients. There were airlines challenges which we solved, there were resort challenges which we solved etc. The resort in Fiji actually cancelled your booking 14 days before departure due to an overbooking. We do not send out travel documents until 7-14 days before departure on purpose but all clients have their full itinerary as their signed contracts. Again your booking had challenges from Talofa Air changing their routes, rebooking Fiji Airways to make connections and adding in accommodations that were not part of the itinerary weeks before departure all are frustrating and I am completely sympathetic to your feelings. . You received your completed itinerary 08 September which was the same day you asked for it along with the live access to the app. Really hate to think it was a bad experience but I thank you for your input and we will do better. Vinaka!

Rated 5 out of 5 stars

Fiji Vacations organized an amazing…

Fiji Vacations organized an amazing trip for me to Fiji. They recommended the perfect resort and coordinated our transfers from the main island to the smaller island of Tavewa. Everyone they connected us with was professional and friendly and the resort was amazing. I had never used a travel agent before so I was a little scared to let someone I had never met have full control of the trip but Melissa and her staff did not let me down. She got us great prices on everything and gave wonderful advice... especially concerning the helicopter ride in which was so worth it.

1 September 2023
Unprompted review
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Thank you so much for sharing. We are so happy that you loved your Fijian experience and found the Heli worth the extra cost! Vikaka!

Rated 4 out of 5 stars

What a Great trip!

What a Great trip!
We loved how smoothly everything went, and transfer transportation on time, and great people everywhere, as well as organized.

We would recommend Fiji Vacations to everyone.
The service and attention was appreciated!

22 September 2023
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Reply from FIJI VACATIONS/ FIJI TRAVEL

We really appreciate your review and are so happy that you enjoyed Fiji! We love when our clients fall in love with the destination. Vinaka!

Rated 5 out of 5 stars

Both resorts were excellent

Both resorts were excellent: great service, location, food, amenities, etc. Family consensus was that it was our best vacation ever. Travel agent was very knowledgeable & helpful. Everything went according to plan. Trip was expensive because we stayed at 5-star resorts, but definitely feel like I got more than my money's worth. Would absolutely recommend Fiji Vacations for anybody planning a trip to Fiji

23 September 2023
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Thank you so much for sharing! We hope to assist you in the future!

Rated 5 out of 5 stars

We thoroughly enjoyed our stay in Fiji

We thoroughly enjoyed our stay in Fiji. We were impressed by the resort choices, the efficiency with which all of the transfers took place the the beautiful places we stayed and visited.

I did not have any prior knowledge of Fiji or the islands. I would recommend Fiji Vacations for a first time traveller because there are so many choices.

19 August 2023
Rated 5 out of 5 stars

Amazing Vacation

Trip of a lifetime! We started planning 4 months before our vacation and found Cheryl to be extremely helpful. She answered all questions in a timely manner, even on the weekends! Our travel went smoothly because of the information from Cheryl and Fiji Vacations. Once we arrived in Fiji, we enjoyed a lovely stay at Koro Sun Resort. Thank you, it was everything we wanted and more.

13 June 2023
Unprompted review
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Thank you for your review! Koro Sun is a fantastic resort and it is so great to hear that it exceeded your expectations! Vinaka

Rated 5 out of 5 stars

Koro Sun Resort

We went to Savusavu with our two kids and we couldn’t be happier. The place was really nice, the locals super friendly and the resort staff always with a smile on their faces. We got some rainy days but there was still plenty of things to do outside the resort. Resort had a kids club so the kids had so much fun and it was hard for them to leave Fiji.
Fiji vacations was super helpful with their suggestions on which place would be better for our needs and the trip was super smooth. We didn’t have any problems at all with the flights and the resort.
I would recommend Fiji vacations and Cheryl to my friends in a heart bit.

3 June 2023
Unprompted review
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Thank you for your review! Koro Sun is a fantastic resort for both families and couples and it is so great to hear that it exceeded your expectations! Vinaka

Rated 5 out of 5 stars

Sau Bay Resort

The resort was awesome, the staff were awesome. I would absolutely come back here. The food. Wow the food. With the exception of breakfast, not one meal was the same.

The area around the resort is gorgeous. The wooded walks, snorkeling to the south of the resort is almost as good as the diving. The colors are amazing. A lot of what you eat comes from the area around the resort.

The only hiccup was getting through customs and making the connecting flight. We missed it, but it only held us up for an additional 30 minutes for the next flight.

10 July 2023
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Thank you for your review Jeremy. I know it was a long time overdue and we are so happy you finally got to experience all Fiji diving has to offer. The rainbow reef is spectacular! Vinaka

Rated 4 out of 5 stars

excellent communication by Cheryl-- it's a very basic Surf only resort w Wonderful staff

excellent communication by Cheryl. very impressed.

My only critique is the that images of the room we had were NOTHING like what where we stayed. I understand it is website pic-- but I can tell this website pic was completely different than any of the rooms at Funky Fish. I would say the image is misleading. Rec you obtain a more contemporary pic.

The facilities were a lot more bare bone- but it is a surf trip and it didn't bother me. But had I brought my wife, she would have been extremely upset that the images didn't match reality. Just sayn.

Overall I LOVED Funky Fish and would do it again and think the locals went above and beyond to make the experience incredible. They obviously really care about their visitors and I already miss them. Please let them know that they are THE BEST part of the surf trip (Cloudbreak was amazzzzzingggg...)

Take care,
Roger and Jacob

19 June 2023
Rated 2 out of 5 stars

Poor communication

The vacation itself was amazing. However our experience with Fiji Travel was frustrating with poor communication. There was a problem with baggage being included in the flights (we were told in writing it was, then changed to it wasn't- apparently Fiji airways changed their pricing and whoever booked our tickets didn't realize it). Fiji vacations did eventually cover our baggage costs though the staff we dealt with were quite rude about it. While in Fiji I heard from many other people that that is a common experience with the owner of this company

22 May 2023
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Tamar,
Thanks for your review and we are really glad that you loved the resort that our team hand selected for you. Fiji Airways did make a complete change to their pricing and inclusions and your booking was one that was caught between the two systems. We made it right and covered the nearly $400 in baggage fees that should have been included by the airline.

Not sure what you are thinking was rude and really not sure who would say anything about our company to a guest, but here is my only interaction with Tamar. I am very direct and succinct.

Tamar Zwick
Apr 29, 2023, 12:21 PM
to me, Cheryl


Perfect, thank you both. We are really looking forwards to being in Fiji next week!

On Apr 29, 2023, at 11:55 AM, Melissa Pomeroy wrote:

It does already. Cheryl and I paid $400 to fix it.

On Sat, Apr 29, 2023 at 11:02 AM Tamar Zwick wrote:
Thank you! Do you know when it will reflect the baggage on our tickets?

On Apr 26, 2023, at 8:41 AM, Melissa Pomeroy wrote:

Tamar,
I noticed that you do not have any seat assignments. I just wanted to advise that you were lacking seat assignments. As this is a personal preference and a chargeable service we suggest that clients arrange these on their own. You can wait until the airport to be assigned seats or you can reserve them ahead of time.

Please take a moment to Click here to reserve and pay for your seat assignments on Fiji Airways.

Step 1 Click here
Step 2 Click in middle of page where it says "MANAGE BOOKINGS"
Step 3 Enter your PNR number and last name- PNR 2GTDNN
Step 4 Click "Additional Services"
Step 5 Select "Seats" and select and pay for your seats.

If you have questions please let us know. You can Call Fiji Airways at 800-227-4446.

Rated 5 out of 5 stars

From start to finish we felt taken care…

From start to finish we felt taken care of. I took my whole family on a special vacation after my husband and daughters dad passed away. Fiji vacations had everything planned for us. Above and beyond anything I could have imagined. The most special moments ever. Memories to last forever. We are homesick for Fiji and the beautiful culture Melissa introduced us to. We are already planning our next trip back with Fiji vacations.

10 July 2022
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Thank you Nicole! Fiji is such a special place and the people really make the destination. When you and your family are ready to return we will be here to make it happen! Vinaka!

Rated 2 out of 5 stars

Less than par

Unfortunately we did not have an excellent experience with Melissa Pomeroy at Fiji Vacations. Her demeanor both on the phone and in written email communication bordered on rude. Her lack of attention to detail was a problem for us in the planning process as well as during our vacation. There was very limited follow-up and information flow from her during the planning process. Once we did receive all of our documentation (just days before the trip began) some of it was incorrect. Problem solving was not what we wanted to do the last few days prior to vacation and during our vacation. We were traveling with a sizable group for a beautiful wedding and unfortunately many of the guests had a similar experience with Melissa. I will not be recommending Fiji Vacations to future travelers.

28 April 2023
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Reply from FIJI VACATIONS/ FIJI TRAVEL

Steve, this is a shame to read and I am so sorry you felt that way. There were so many changes behind the scenes until the last week before departure that you were not privy to and bookings of 80+ people are very different from a booking for 2 people as there are many more moving parts and many other logistics involved. I just went back and re-read all our email communication and I cannot find anything that is borderline rude. I am very direct and being clean is necessary so there is not confusion. You received your travel documents 9 days before departure and we state that you will receive them 7 days before departure. There were not any errors in your travel documentation but you were concerned that you could not access your airline itinerary on FijiAirways.com. I explained that as a part of a group PNR the airline forbids that. You challenged me on that and I explained that the generic information from the bride did not apply. I hope that your time at Matamanoa was great and I know that your time at Lomani was good as well as all the transfers were perfect. I was in Fiji managing the logistics of the group.

Hopefully you enjoyed the destination!

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