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Figma Reviews 202

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TrustScore 2.5 out of 5

2.4

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be excessive and felt that the company's billing practices were unclear and problematic, leading to unexpected charges and difficulties with downgrading subscriptions. People also reported significant issues with the software's performance, describing it as slow, buggy, and prone to crashing, which negatively impacted their workflow. Some people were dissatisfied with the user experience, finding the website and app unintuitive and frustrating to use, with basic functions being difficult to accomplish. Conversely, a small portion of people felt that the platform was a powerful and excellent tool for design, praising its collaboration features, ease of sharing, and overall smooth workflow, particularly for UI/UX and web design projects.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software as intuitive, easy to... See more

Website

Users describe ambiguous interactions with the website. While many reviewers praise the platform as an... See more

Price

Customers expressed significant dissatisfaction with the pricing structure. Many reviewers reported issues... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express confusion regarding billing,... See more

Application

Reviewers mention ambiguous feedback about the app. Many consumers find it a very useful tool, praising its... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Figjam, this is for you :) You have no idea how much time I lost by selecting and unselecting simple things like arrow tools. OK, I select the tool and then I have to press escape immediately to corr... See more

Rated 2 out of 5 stars

Excruciatingly slow, and the number of times I have devs saying they can't open it or it just gets stuck loading is crazy. Sure, the projects are large, but split into various tabs and pages which cou... See more

Rated 2 out of 5 stars

Figma is okay, but it's buggy and crashes way too often. I've lost work because of it, which is incredibly frustrating. Customer support wasn't much help either. There are better options out there... See more

Rated 2 out of 5 stars

Two stars. We're in the process of moving everything to another design tool. We get constantly overcharged. I switch seats, get charged. I remove my seat, then the teammate can't access anything. I ad... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.

Contact info

  • Holloway Avenue 1600, 94132, San Francisco, United States

  • figma.com

2.4

Poor

TrustScore 2.5 out of 5

202 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great tool with one tiny (big) flaw

It’s a great tool, probably the best out there feature wise. I wish it could be my daily driver, but the fact that the escape key doesn’t select the parent group makes me want to smash my keyboard against the wall.

12 August 2022
Unprompted review
Rated 1 out of 5 stars

I might have the worst experience ever…

I might have the worst experience ever with Figma. After having a subscription for about two months I decided to delete my account. Apparently you can't just delete your account and deleting your subscription at the same time.

So what happened now is I deleted my account but Figma is still charging me monthly for a subscription I don't even have. After registering my account again at the same e-mail I can't see an active subscription. If I mail the customer support I always get a lot of questions instead of actually helping me to solve this problem.

I already have contact with my financial institution to file chargebacks for the period I was charged incorrectly. But this shouldn't be happening.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Why I Love Figma😍

Figma Is Very Easy And Advance Software You Can Create Beautiful Designs By Using It. It Is Better Than Others Ui Ux Design Software Like Xd And Sketch It Is Cloud Based Software And Free For Students This Thing I Like More And In Prototyping No One Can Beat It . Figma Is So Much Advance At This Time But It Is Improving More Day By Day And Changing The Designing World Actually This Software Is For Ui Ux But You Can Create Anything Related Design By Using It.

28 June 2022
Unprompted review
Rated 5 out of 5 stars

So cool

So cool, I'm not a professional but it's really easy to use and create decent visuals with it!

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Figma provides solid value

I've been a long-time user of LucidChart, and my newest team member introduced us to this platform. I love it, and we will be migrating our future projects to Figma.
It's intuitive to use. The platform has many template libraries you can borrow from, saving you time.
Collaborating with my graphic designer is a breeze with notes and comments.
What I like about Figma the most is that the front-facing presentation view for our client projects is next-level, giving our customer's a high-end experience for trying out their UI design.
We've had a great experience with Figma, I highly recommend this platform.

14 February 2022
Unprompted review
Rated 1 out of 5 stars

Cancelling is a pain

They make cancelling such a pain in the ass. I can't find my "admin dashboard" from the browser, only from a link in an email.

From that dashboard... you have to click around until you find the "Cancel" account under the settings option, at the very bottom. Not the Members page, not the Billing page.... the Settings page.

I liked the product, but knowing they're using such shady practices to hold onto your subscription is gross.

12 January 2022
Unprompted review

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