Fido Reviews 3,130

I waited 5 days for a call back and then they hung up on me.

Dear Fido Customer Service,

I am writing to express my frustration regarding repeated billing issues on my account. My plan is supposed to be $82 per month, yet I have been charged $166 multiple times.

Additionally, when I attempt to contact customer service, my calls go unanswered, and I am only met with an answering machine. No appointments or callbacks are provided, which adds to the difficulty of resolving these issues.

I am locked into a contract until next November, so I cannot cancel without incurring additional fees. I expect a prompt resolution to both the billing discrepancies and the lack of customer support.

Worst phone company ive ever been with... they will double or triple charge you awful absolutly awful service they are ultimatly operating like a scam! Do not join this company you will get screwed. Friends and i who have had joined have all had bad experiences.

Fido has THE WORST customer service. If I knew I had to schedule appointments days away to speak to someone I would never have switched from Rogers. Very frustrating and disappointing. Everything is automated. Do your homework before you switch. The overall experience with Fido is a disappointment.

There literally is no customer service provided unless you are willing to negotiate with an AI bot and schedule a call for days in advance, only to never receive a call. This should not be tolerated by telecommunication moderators.

They don't know what customer service is anymore. I've been with Fido for many years and customer service has been taken out back and shot. Now they have a robotic dog that is simply useless. I can only assume Rogers wants Fido to quietly die and force us all to be Rogers users.

I am utterly disgusted with the so called "customer service" that fido has. They treat their customers like garbage & are beyond rude & impossible to deal with. I tried for over 3 weeks to cancel my phone service. It was originally going to be temporary but after this I will NEVER use fido or Roger's again for any services. Its virtually impossible to cancel your own account on line with in itself is ridiculous enough but then you can't even get anyone through email or phone! Its all automated & the wait time for a scheduled call back is 5 days??! Unacceptable!! I had to physically drive into a location only to be given the same run around. When I FINALLY got someone on the phone after refusing to leave the store until my matter was handled, the guy on the phone argued above my repeated request to close my account....I had to repeat myself at least 15 times before he finally agreed to close my account. What a horrendous way to conduct business....2 thumbs down 👎👎

Very very poor customer service. Staff provided me with misleading information when I called to close my Fido account which led to Fido charging me over $200 in penalties after my account had closed. This was after I had rung twice and visited a branch in person to close my account and settle up my bill, and had been assured this had been done. Fido did not take accountability for the misleading information provided by staff were very unhelpful with resolving this. Fido also attempted multiple times to charge me roaming charges when I had not left the country. Fido do not care about their customers they only care about their customers’ money. I would highly recommend taking your business elsewhere to avoid shocking customer service.

Their customers service line is not helpful at all actually is a joke..
I am trying to find out when I will have service again but the assistant or jack is not programmed to reply to these questions. They disconnect my service when I was on vacation and I could not pay them. I pay immediately upon arrival but the Hindu guys that work for them did not mention that I want 3-5 days to have service again.
That company is just for laughs..
I will change provider at the end of my ordeal I am just writing this for others to see and not choose fido as I did 3 something years ago..

I don't understand anything out of those reps, English or French

AI Phone server is broken, doesnt work and I cant get my esim activated

Unfortunately, there is no 0 STAR rating-I don’t want to give any!
THIS IS GOING TO BE THE END OF FIDO
Horrible! What a terrible, frustrating, insulting experience.
I would like to close my account.
As soon as my contract is done, so am I.
1998 I joined Fido.
This is an insult
I tried 11 phone calls to pay my bill after struggling with online attempts.
Then they have the gall to offer me a call back six hours later!!
THE AUDACITY
There is no AI assistant. It couldn’t even verify me. It couldn’t understand what I was asking for… all I said was, “Pay my Bill “
If this is not corrected, it will be the end of Fido.

One of the scammiest experience I've ever had with the customer support. Of no utility at all, only tries to upsell. Pure scammers.

My Fido account was closed in June 2025, and I have been waiting for a refund since July. I have contacted customer service multiple times, but I received no help. The support agents even make basic mistakes, such as getting the address wrong. As of October, the issue is still unresolved. Very disappointing experience.

I paid my bill on the 29th, and now my next monthly bill is due, and that bill is showing the payment I just made as NOT being paid, despite it showing in my history, so now my bill is $100 higher, and they threw late charges on top of that, despite me not being late.

I won't be able to contact a human until my scheduled appointment tomorrow, and these virtual assistants are no help. This is by far the worst experience I have had with a phone provider.

I was with fido for 8 years, my last contract just ended,my phone payments of 27 dollars ended. To my suprise my bill only dropped 7 dollars. I tried to get a less expensive plan but they told me it was only for new customers. So I got angry and switched to koodo

Very hard to reach a customer service specialist, have to wait three full business days to talk to someone. I also for some leniency with some payments and they were condescending and unhelpful.

I signed up with Koodos in 2022, not knowing how their customer service worked. Scheduling the call back was frustrating because you call when you have free time!
Not able to get the customer service on time, in less than a year I switched to Fido.
Now, fido has implemented the same customer service.

Customer Care doesn't care!
Called to enquire about 2nd final bill, was unable to reach a person. Went thru their "make appointment" for a call back only to have the rep put me on hold and then hang up. No call back, nothing. Had to cancel the credit card used for auto pay and try and make another appointment. This is NOT customer care! Glad I cancelled. Funny thing, no problem reaching a person when you call and select Sales😟