The installers came exactly on time. They talked to me about what they were going to do, and took my wishes into account. They installed my new broadband quickly and with minimal mess and disruption.... See more
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Internet had dropped out completely, followed the help desk on Fibrus website resetting router etc but to no avail. Noted incident on website and sat back. Tried resetting router again and it all came... See more
Company replied
Rachael, Rachael made the experience so lovely. A bubbly personality goes a long way to making ringing Fibrus a good experience. Employ more staff like Rachael. Sorry if i've spelt her name wrong!!... See more
Company replied
Received a call today from Fibrus ref: my current contract package. The rep was Tommy and right from the start of the call he was longterm customer orientated and looking to see if he could offer me s... See more
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Company details
Written by the company
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contact info
108 – 113 Dargan Crescent, BT3 9JP, Belfast, United Kingdom
- 02890993230
- fibrus.com
4.5
Excellent
18K reviews
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Not fit for purpose ,miss sold…
Not fit for purpose ,miss sold broadband by your sales person as the best of the best ,when receive broadband 150 service was not good in parts of my home it was much better with EE and broadband was much better through out house and contact fibres support Darren who was extremely helpful,
was told not fit for purpose and that I need to upgrade to 500 speed at extra cost , I'm am going to see if I can get back with EE . When I spoke to Darren he told me to email CUSTOMER EXPERIENCE but could not speak to a person as it was email only , (No Surprise There ) ive had to take a day off work for installation and now contacting CUSTOMER services to be told that 150 is not suitable for my property, as i have cancelled my contract with EE I can not recommend FIBRUS to any friends or family and social media is away off lettings the local public know about up selling and not be told the truth at point off sale ,especially when they call at your doorstep and make false promises. I feel a total full for listening to the false sales pitch and I run a business and if I miss lead my customers like
This is don't think I would get to many referrals Mr Philip Holland
19 May 2026
Reply from Fibrus
Hi Philip,
We’re very sorry to hear that you’ve been left feeling disappointed following your installation experience. We completely understand your frustration, especially after changing providers and taking time off work for the installation.
The FF150 package is designed to suit many homes; however, depending on the size, layout and number of connected devices within the property, some customers may require additional coverage or higher speeds to achieve the best experience throughout the home. Darren was correct in advising that our next package up includes FF500 speeds along with an additional eero device to help provide improved coverage across larger properties.
We do appreciate your feedback regarding the sales process and your overall experience, and we’re sorry that this has not met your expectations. Your comments have been noted and shared internally.
Kind Regards,
Customer Experience Team
I phoned FIBRUS this afternoon to see…
I phoned FIBRUS this afternoon to see if I could reduce the payment on my next subscription.
I spoke to a young lady called Ellie who was most helpful.
I renewed my contract with them for a further 18 months at a cost I could afford for the 500 fibre deal.
No hassles and a very fine lady to talk to.
Thank you very much.
Regards
R Wells
21 May 2026
Reply from Fibrus
Hi Raymond,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear Ellie was so helpful and made the process of reviewing and renewing your contract smooth and hassle-free. It’s great to know you’ve secured a deal that works well for you on our 500 Fibre package 🚀📶
We’ll be sure to pass your kind words on to Ellie, she’ll really appreciate the feedback!
Kind Regards,
Customer Experience Team
Very well managed and very helpful and…
Very well managed and very helpful and happy people
20 May 2026
Reply from Fibrus
Hi Amy,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear you found everything well managed and that our team were helpful and happy throughout your experience, that’s exactly the kind of service we aim to deliver 🚀
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Great service and quick install
Great service from both the representative who knocked on my door and explained the process and costs and a fab installation process, with the installation taking less than an hour from start to finish and the Installer kindly making sure I was able to connect my laptop and phone as I was WFH that day so didn’t lose any work time as I was on my lunch when he came. Kudos to both lads, very helpful and efficient
20 May 2026
Reply from Fibrus
Hi Carolyn,
Thank you for the lovely 5-star review! 😊 We’re absolutely delighted to hear you had such a great experience from start to finish, from the door visit through to a super quick and efficient installation. It’s brilliant that our engineer was able to get you set up so smoothly, especially while you were working from home and didn’t miss a beat 🚀💻
We’ll make sure both members of the team get your wonderful feedback, it’ll really mean a lot to them.
Kind Regards,
Customer Experience Team
Very professional in all the work done…
Very professional in all the work done and questions asked and answered with simply answers so we could understand not being very up on these things
13 May 2026
Reply from Fibrus
Hi Julie,
Thank you for the wonderful 5-star review! 😊 We’re really pleased to hear that our team were professional throughout and took the time to explain everything in a clear and simple way — making sure you felt comfortable and fully informed is exactly what we aim for 🚀
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
The customer service is great
The customer service is great, the staff are friendly and have great communication skills, the prices are great! The install is so handy!!
13 May 2026
Reply from Fibrus
Hi Larissa,
Thank you so much for the amazing 5-star review! 😊 We’re thrilled to hear you’ve had such a great experience with our customer service team and found our staff friendly, helpful, and great at keeping you informed , communication really is key! 🚀
It’s also brilliant to know you’re happy with the pricing and found the installation so convenient and hassle-free.
We really appreciate you taking the time to share your feedback and support.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Damien,
Thank you for the fantastic 5-star review! 😄🚀 We’re delighted to hear everything went so smoothly from the very first call right through to setup, that’s exactly the kind of journey we aim to deliver!
Great to have you with us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
Misadvised sale.
I was sold a one touch changeover which the sales rep advised would be hassle free and I wouldn’t have to contact sky. The sales rep didn’t select the right thing and further reps have since advised as it wasn’t selected at point of sale I would not have to sort it myself even though this is a fault of their own staff. I note because the sales rep didn’t do their job correctly I will be charged for a further 2 months with sky as I didn’t cancel my contract with them straight away as I had been misadvised at point of sale by fibrus. A VERY poor start.
13 May 2026
Reply from Fibrus
Hi Kirsty,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please be assured that your concerns are currently being reviewed by our Complaints Team, and a member of the team will be in touch with you as soon as possible to discuss this further.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Stuart,
Absolutely brilliant to hear, thank you for the 5-star review! 😄🚀 Sounds like the lads brought their A-game, kept things tidy, and got the job done properly (no mess, no stress, just success!) 👏
We’ll make sure your cheers are passed on to the team, they’ll love this!
Kind Regards,
Customer Experience Team
Very quick and efficient service.
13 May 2026
Reply from Fibrus
Hi Stuart,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear you received a very quick and efficient service, exactly what we love to see.
We really appreciate you taking the time to share your experience with us.
Kind Regards,
Customer Experience Team
Mattie and Luke were outstanding
Mattie and Luke were outstanding. They worked until 2010 to get it working. I had to call Ireland the following morning to complete set up, again, engineer completed set up.
20 May 2026
Reply from Fibrus
Hi William,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear that Mattie and Luke went above and beyond to get everything up and running, even working late to make sure progress was made 🚀
We also appreciate your patience with the final setup steps the following morning, and we’re glad everything was completed successfully. We’ll be sure to pass your kind feedback on to the team, they’ll really appreciate it.
Kind Regards,
Customer Experience Team
Quick an efficient a pleasant engineer…
Quick an efficient a pleasant engineer who cleaned up after installing. Thank you.
19 May 2026
Reply from Fibrus
Hi Mrs Cassidy,
Thank you for the wonderful 5-star review! 😊 We’re really pleased to hear that your installation was quick and efficient, and that our engineer was pleasant and left everything clean and tidy afterwards, no mess is always a win!
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Jan,
Wow, what a fantastic review! 😊 Thank you for the brilliant 5 stars and all the lovely feedback. We’re delighted to hear everything was perfect and that our team provided a helpful and professional service from start to finish 🚀👍👍👍
Comments like this really make our day, and we truly appreciate your support.
Kind Regards,
Customer Experience Team
Rachael
Rachael, Rachael made the experience so lovely. A bubbly personality goes a long way to making ringing Fibrus a good experience.
Employ more staff like Rachael.
Sorry if i've spelt her name wrong!!
20 May 2026
Reply from Fibrus
Hi Jenny,
Thank you for the amazing 5-star review! 😊 It sounds like Rachel brought the sunshine to your call ☀️📞 A bubbly personality really does make all the difference, and we’re absolutely delighted to hear she made your experience such a lovely one.
Don’t worry about the spelling, we’ll make sure the right Rachel gets the credit (and probably a very big smile when she reads this!) 😄
Feedback like this means the world to our team, and we couldn’t agree more, a few more Rachels would certainly keep us all on our toes! 🚀
Kind Regards,
Customer Experience Team
Brilliant.
Brilliant.. was great to talk to a fellow human being, and had my inquiry dealt with in no time at all.. thank you James.
21 May 2026
Reply from Fibrus
Hi Mr Walsh,
Thank you for the fantastic 5-star review! 😊 We’re delighted to hear that James was able to deal with your enquiry quickly and provide the personal, friendly service you were looking for. Sometimes speaking to a real human really does make all the difference! 🚀
We’ll be sure to pass your kind feedback on to James, it’ll mean a lot to him.
Kind Regards,
Customer Experience Team
Correspondence with Fibrus.
Spoke to a very welcoming worker from Fibrus. Didn’t try to persuade me to opt for something I didn’t want.
Explained options in detail. Very satisfied with what I accepted.
14 May 2026
Reply from Fibrus
Hi Marie,
Thank you for the wonderful 5-star review! 😊 We’re delighted to hear that our team member made you feel welcome, took the time to explain everything clearly, and helped you choose the option that suited you best, with no pressure involved.
Providing honest, helpful advice is exactly the experience we aim to deliver, so it’s fantastic to hear you were very satisfied with the service received 🚀
Kind Regards,
Customer Experience Team
0123456789
14 May 2026
Reply from Fibrus
Hello Gerald,
Thank you for submitting a 4 star review of our service.
Kind Regards,
Customer Experience Team
Apart from a problem with appointment…
Apart from a problem with appointment everything went smoothly. Internet speed is 4 times quicker changing over all the passwords etc went well .Very happy with the installation price etc.
19 May 2026
Reply from Fibrus
Hi Paul,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear that, aside from the appointment issue, everything else went smoothly and that you’re enjoying speeds four times quicker than before 🚀
It’s great to know the setup process, including changing passwords and getting connected, went well and that you’re happy with both the installation and pricing.
We really appreciate you taking the time to share your feedback and support.
Kind Regards,
Customer Experience Team
These are all false reviews and only…
These are all false reviews and only describe the installation process, nothing about these reviews speaks of the quality or consistency of the broadband.
The engineer cut our Openreach cable that was supplying broadband to our EE router without consulting or even asking
21 May 2026
Unprompted review
Reply from Fibrus
Hi,
Thank you for taking the time to provide this additional information. We’re very sorry to hear about your experience and disappointed to learn that you’ve decided not to continue with us.
We completely understand your concerns regarding the installation process, particularly surrounding the Openreach cable being disconnected without consultation. This is certainly not the level of service we aim to provide, and we sincerely apologise for the frustration and inconvenience caused.
Please be assured that your feedback will be shared with the relevant teams internally so the concerns raised can be reviewed appropriately.
We do appreciate you taking the time to bring this to our attention and once again apologise for your overall experience.
Kind Regards,
Customer Experience Team
The woman who helped me a pensioner on…
The woman who helped me a pensioner on my own had patience and kindness to help resolve my problem
21 May 2026
Reply from Fibrus
Hi Sheila,
Thank you for the lovely 5-star review! 😊 We’re so pleased to hear that the team member who assisted you showed patience and kindness while helping to resolve your problem. Providing caring and supportive service is incredibly important to us, and your feedback will mean a great deal to the colleague involved.
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
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