Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
839 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great knowledgeable Technical support…
Great knowledgeable Technical support person Mark who took the time to walk me through the problems reconnecting to the Internet and setting up my printer.
First class!
2 April 2026
Unprompted review
Reply from Fibrely
Hi Stephen,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great technical team
Just had some technical assistance on the phone with Mark. He was very friendly and helped me resolve the issue in an easy and efficient manner. My problem was resolved and now my devices are connected better than before. Thank you for your support.
2 April 2026
Unprompted review
Reply from Fibrely
Hi Danny,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Spoke with a lovely lady called Trisha…
Spoke with a lovely lady called Trisha helped me out with my questions straight away
2 April 2026
Unprompted review
Reply from Fibrely
Hi Brianna,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Jane & Miles great assets
My experience with Fibrely as a home broadband provider was faultless—I never had any issues during my time with them. I eventually decided to cancel because a competitor was offering more for less, which made it an easy decision.
While the cancellation process itself wasn’t entirely smooth, the two agents I spoke with made a real difference. Jane and Miles are a true asset to Fibrely. They followed up on everything promptly and made the process much easier. Both were professional, kind, and treated me with the utmost respect.
Thank you.
2 April 2026
Unprompted review
Reply from Fibrely
Hi Clarence,
Thank you so much for your wonderful review and your positive feedback for Jane and Miles, we'll be sure to pass this on to them directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Redeeming my free gift card
Redeeming my free gift card with fobrely was a breeze, thanks to mark
1 April 2026
Unprompted review
Reply from Fibrely
Hi Alex,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mathew was polite and he helped me fix…
Mathew was polite and he helped me fix my problem. Thanks
1 April 2026
Unprompted review
Reply from Fibrely
Hi Jackson,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Quick and simple
Always quick to answer and sorted the issue straight away. Matthew helped me today and was patient and stayed on the call whilst the reset happened. Call got cut off and they called me back so I didn’t have to go through the options again. So refreshing to have quick easy service compared to my previous provider.
1 April 2026
Unprompted review
Reply from Fibrely
Hi Carly,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mathew was very polite and patient with…
Mathew was very polite and patient with me as i am not the greatest internet user.
He was very professional
1 April 2026
Unprompted review
Reply from Fibrely
Hi Tracey,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Miles is very patient & knowledgeable
Miles is very patient & knowledgeable. The whole order process was made very smooth & easy for me.
31 March 2026
Unprompted review
Reply from Fibrely
Hi Jean,
Thank you so much for your wonderful review and your positive feedback for Miles, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark did a great job at walking me…
Mark did a great job at walking me through how to go from 5GH to 2.4GH
31 March 2026
Unprompted review
Reply from Fibrely
Hi Alex,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Extremely satisfied with Fibrely’s…
Extremely satisfied with Fibrely’s service. They were very quick to answer the phone and quick to connect me to a Lloyd the technician, who managed to fix my issue within minutes. I would highly recommend!
31 March 2026
Unprompted review
Reply from Fibrely
Hi Amrit,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Poor service and no support
purchased with Fiberly with a selected date of March 26th for installation, I was then told after payment that installation would be March 31st and that I would be online from March 31st I already had Fibre line installed so there was no need for the 1 week wait for the engineer to come out.
Openreach engineer came March 31st and the WiFi was working for over 2 hours and has now stopped working.
Fiberly are now telling me I need to wait until because they have no contact with Openreach who need to remotely activate the line? The same line that the engineer activated in the morning.
I’ve been misled from the moment of purchase and have not been informed at all of these delays throughout the process.
Fiberly is a middle man and has 0 contact with the ISP that actually provides the service and cannot troubleshoot issues when they arise.
31 March 2026
Unprompted review
Reply from Fibrely
Hi Amy,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Great Service - Would Recommend
I've had no issues with Fibrely since I joined a year ago. I've had to contact customer services twice, once for technical advice and received exactly the correct settings very quickly. Secondly by email for an account query which was resolved 15 minutes later by Charmaine. Customer Service is fantastic and my Fibre broadband is the same.
30 March 2026
Unprompted review
Reply from Fibrely
Hi Liam,
Thank you so much for your wonderful review and your positive feedback for Charmaine, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was extremely knowledgeable and…
Matthew was extremely knowledgeable and had a lot of patience while walking me through the process and the booster is now working perfectly
30 March 2026
Unprompted review
Reply from Fibrely
Hi Christine,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Customer service second to none
Customer service second to none, excellent service top man Lloyd
30 March 2026
Unprompted review
Reply from Fibrely
Hi Keith,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lorries was great
Lorries was great, fast, experienced and lovely to deal with. Great customer service.
27 March 2026
Unprompted review
Reply from Fibrely
Hi Erica,
Thank you so much for your wonderful review and your positive feedback for Lowrie, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Spoke to Matthew and he was very…
Spoke to Matthew and he was very helpful in explaining some issues I was having and getting to the bottom of it as well as alternative solutions to help!
27 March 2026
Unprompted review
Reply from Fibrely
Hi Kyle,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
All my questions were answered clearly…
All my questions were answered clearly and professionally by Trisha
27 March 2026
Unprompted review
Reply from Fibrely
Hi Siju,
Thank you so much for your wonderful review and your positive feedback for Trisha, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good service
I spoke to Mark who was helpful, patient and communicated very efficiently.
27 March 2026
Unprompted review
Reply from Fibrely
Hi Adam,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
Great customer service! The technical support guy Matthew was very helpful, patient, and knew exactly what he was doing. He guided me step by step and helped me fix my router — now everything works perfectly. Really appreciate the support, highly recommended!
27 March 2026
Unprompted review
Reply from Fibrely
Hi Sebastian,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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