Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
840 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
Matthew was very helpful and ensured all my queries were resolved efficiently.
20 April 2026
Unprompted review
Reply from Fibrely
Hi Kemi,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
This company is great and easy to get…
This company is great and easy to get through to on the phone. Many offers available for different kinds of people.
I spoke to Miles (unsure of spelling) and he was very knowledgeable, i actually started laughing at one point about my ridiculous situation and Miles was patient to give me that moment.
The hold-time was insignificant, and the agent had lots of knowledge to impart.
Thanks Miles and Fiberly, I now have lots of info for a potential switch.
20 April 2026
Unprompted review
Reply from Fibrely
Hi Danielle,
Thank you so much for your wonderful review and your positive feedback for Miles. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was brilliant explained and…
Matthew was brilliant explained and simplified the process of getting tbe Internet up and running.
20 April 2026
Unprompted review
Reply from Fibrely
Hi Colm,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Andre was great
Andre was great, really helpful and lovely to deal with. Thanks.
20 April 2026
Unprompted review
Reply from Fibrely
Hi Nicky,
Thank you so much for your wonderful review and your positive feedback for Andre. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good support
Able to online chat with a human quickly about possible issues switching. Answers relevant and helpful.
20 April 2026
Unprompted review
Reply from Fibrely
Hi Peter,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Really helpful and Matthew was very…
Really helpful and Matthew was very polite, professional and helpful.
Thank you for sorting my request.
17 April 2026
Unprompted review
Reply from Fibrely
Hi Danielle,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Terrible service I don’t even get half…
Terrible service I don’t even get half the speeds I am paying for at all so I mays well leave the company pure rubbish not even had two weeks
17 April 2026
Unprompted review
Reply from Fibrely
Hi Dennis,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Wonderful!!
Had a short but wonderful call with Fibrely customer service. Jane was brilliant, she helped me quickly and effectively and seemed genuinely happy to help! My questions were answered perfectly - thank you to Jane!
16 April 2026
Unprompted review
Reply from Fibrely
Hi Luke,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Smooth Switch to Fibrely
Having just switched from my old Broadband Provider to Fibrely using the USwitch service, I am very happy to confirm that the move went perfectly. Lloyd from Fibrely was helpful via the WebChat when I advised that I already had my own Router and he also clarified the billing of the Introductory Offer too.
16 April 2026
Unprompted review
Reply from Fibrely
Hi Daniel,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lowrie answer the phone after four rings. Excellent
Lorie answered the phone after four rings. Thought it was going to be longer but it was brilliant. Straight to the point. Answered my question. Very helpful. Highly recommended
15 April 2026
Unprompted review
Reply from Fibrely
Hi Paul,
Thank you so much for your wonderful review and your positive feedback for Lowrie. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd deserve a promotion!
Lloyd was excellent to guide me to install the router I just received from the company. He was so patient and allow me to avoid to give up when things didn't work. He was with me for more than 1 hour and 20 minutes. The first time the call was interrupted and he called me back.
15 April 2026
Unprompted review
Reply from Fibrely
Hi Bruni,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Called to claim my bonus voucher and…
Called to claim my bonus voucher and received great assistance from Jane. Did not have yo wait long and also my query got solved quickly and efficiently.
15 April 2026
Unprompted review
Reply from Fibrely
Hi Fernando,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
Had an issue with my router not connecting to the internet, spoke with Lloyd from technical support, who talked me through how to fix the issue.
Would greatly recommend Fiberly.
15 April 2026
Unprompted review
Reply from Fibrely
Hi Elliot,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
cancellng is really difficult. rude staff lies to you on the phone
cancelling early is incredibly difficult. rude support staff. support staff lies to you over the phone
14 April 2026
Unprompted review
Reply from Fibrely
Hi Victoria,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Had couple of issues on with Broadband
Had couple of issues on with understanding my first bill the second was Broadband speed, Spoke to Lloyd who was a great help fixed the issue in about 10min checking my system and fixing the issue, Was a bit worried when i first started as i have read reviews about them taking ages to resolve stuff.
I am been pleasantly reasured by both agent i spoke to about my issues how friendly and helpfull they were, Would recommend this Broadband service to anyone that is looking for a better deal
14 April 2026
Unprompted review
Reply from Fibrely
Hi Gary,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
My router suddenly stopped working
My router suddenly stopped working. I phoned Fibrely and they ran through some solutions which didn't work but they were able to organise an engineer the next morning. I had to phone Fibrely again to reset something. I got through to Lloyd within a minute. He was very helpful and was able to connect me back to my WiFi within a few minutes with simple instructions. Great service
14 April 2026
Unprompted review
Reply from Fibrely
Hi Katie,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Very helpful staff.
Very helpful staff (I.E Matthew) who was very professional and dealt with my issue very quickly. Overall very good experience. Thank you
14 April 2026
Unprompted review
Reply from Fibrely
Hi Wayne,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was amazing
Matthew was amazing! Clear step by step instructions fast response and even geva additional tips for a smother experience!😎
14 April 2026
Unprompted review
Reply from Fibrely
Hi Sily,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Reply from Fibrely
Hi Dilys,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The technical support guided me and I…
The technical support guided me and I got it
That a good job
13 April 2026
Unprompted review
Reply from Fibrely
Hi Mr. Adeshola,
Thank you so much for your wonderful review and your positive feedback for our Technical Support Team. We'll be sure to pass this on to them directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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