Tuotetiedossa luki että koko gopro varsijalka ja teline olisi paketissa mutta loppujen lopussa huomasin että pienessä alatekstissä luki "vain puristin". In the item description it clearly stated t... See more
Company replied
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See what reviewers are saying
It's hard to get replacement bulbs for my electric advent candle bridge in Australia. I was pleased to find them at a reasonable price including free international shipping at Grandado. They arrived m... See more
Company replied
My order from Grandado was sent back to the sender since I didn't receive any tracking code via SMS or email - BUT the customer service (person called Michelle) solved the issue and the package was se... See more
Company replied
I managed to receive the package due to help I received from customer service. The first attempt failed, because I never got info about my package waiting for pickup. Now customer service informed... See more
Company replied
4.2
Great
635 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wrong mail and phone numbers attached…
Wrong mail and phone numbers attached to transport order. Goods landed into the right town but there was no possibility to contact me and alarm about the arrival. First when I started to look after my delivery it was foud, but even yet it is not in my hands and more problems seems to come. All created by supplier
1 August 2023
Unprompted review
Reply from Fi Grandado
Hi Mr Hannu Ruuska,
Thank you for your review.
We are so sorry you faced such trouble with the delivery need to have a closer look to your order to see how we can resolve this.
As I checked through our correspondence, the issue wit the post is resolved. In case of any questions, feel free to contat us again!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good product, easy to order
Easy to order, great product. Just what I needed.
7 July 2023
Unprompted review
Reply from Fi Grandado
Hi TN,
Thank you for your review.
The team here at Grandado is thrilled to hear such good feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
tooth protection occlusion order Jan 3rd 2023
Hello
I ordered tooth occusion protector, but have not received it. Please, let me know when it is completed.
Order January 3rd 2023 & Payment on Master Card.
SeppoK, Finland
13 February 2023
Unprompted review
Reply from Fi Grandado
Hi SeppoKarppinen,
Thank you for your review.
We are so sorry you still didn't receive your parcel. I will investigate it.
To be able to resolve your problem I need to find your order, please share with me its details. I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The service by Michael was excellent
The service by Michael was excellent, even though the situation was difficult, because the order never arrived.
With the level of service You will get faithful customers.
7 December 2022
Unprompted review
Reply from Fi Grandado
Hi Tuore,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Delivery reliability
Even though the Finnish postal service did not inform me about the incoming package, I received the package quickly again, thank you.
6 December 2022
Unprompted review
Reply from Fi Grandado
Hi Leo,
Thank you for your review.
Thanks for your kind words and we look forward to seeing you again.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent customer service
I managed to receive the package due to help I received from customer service.
The first attempt failed, because I never got info about my package waiting for pickup.
Now customer service informed me the package is ready for pickup. The local mail server did not inform me.
Thank you
5 December 2022
Unprompted review
Reply from Fi Grandado
Hi Mirja,
Thank you for your review.
Our staff will definitely be happy to read what you wrote.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Michael was great in the…
Michael was great in the customerservise. There was deliveryproblems on the way, but Michael solwed them kindly. That's why I give fiwe stars.
With warm greetings Daniel Sandholm (Valkamanpelto, Espoo, Finland)
24 November 2022
Unprompted review
Reply from Fi Grandado
Hi Daniel,
Thank you for your review.
The team here at Grandado is thrilled to hear such good feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
My order from Grandado was sent back to…
My order from Grandado was sent back to the sender since I didn't receive any tracking code via SMS or email - BUT the customer service (person called Michelle) solved the issue and the package was sent again and she let me know the new tracking number. Wonderful job, many thanks! :)
16 November 2022
Unprompted review
Reply from Fi Grandado
Hi Anne-Mari,
Thank you for your review.
I’m so glad to hear that you enjoyed our service although It’s frustrating that it didn’t go exactly as planned. We’re always looking for ways to improve the experience at our website, but it’s great to know that we are on the right track.
Wishing you a pleasant day!
With best regards,
Sam from Grandado
My parcel arrived to post office but…
My parcel arrived to post office but they did not inform me. Michelle from Grandado send me an email, have I got the packet, and asked me to go to post office. I went to post office and got the packet. Last moment, because on the next day they would send it back.Many thanks to Michelle.
2 November 2022
Unprompted review
Reply from Fi Grandado
Hi Timo,
Thank you for your review.
That’s great that Michelle managed to help you. We’re sorry that you haven’t received the notification in the first place and hopefully, it won’t prevent you from using our website in the future.
Wishing you a pleasant day!
With best regards,
Sam from Grandado
Package box code
For some reason the package box code did not come automatically but thanks to Michael/Grandado I got an email from him and I could get the package. Thanks a lot Michael!
2 November 2022
Unprompted review
Reply from Fi Grandado
Hi Mika,
Thank you for your review.
We’re happy to hear that you loved doing business with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Tia helped to solve my issue with…
Tia helped to solve my issue with friendly and professional service
26 October 2022
Unprompted review
Reply from Fi Grandado
Hi Kristian,
Thanks for the review and for being such a great customer.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Problems with delivery
Tia has been super helpful with refundung my money.
28 October 2022
Unprompted review
Reply from Fi Grandado
Hi Kristel,
Thank you for your review.
We’re happy to hear that you loved doing business with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The customer service name Michelle she…
The customer service name Michelle she is very helpful and kind. Thank you very much Michelle
26 October 2022
Unprompted review
Reply from Fi Grandado
Hi Annie,
Thank you for your review.
We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Thank's for all who helped to resend my…
Thank's for all who helped to resend my package after it was once already sent back, well done, Gemma and Michelle
25 October 2022
Unprompted review
Reply from Fi Grandado
Hi Hasse,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Has promised to resend the package.
The shipment has arrived in Rovaniemi, but when the information came to my phone, I may have accidentally deleted it. I’m very grateful to Alina when she promised to send the package again. Grandad works fine, the fault was mine. Thanks Alina. I’m waiting for the package to arrive.
30 September 2022
Unprompted review
Reply from Fi Grandado
Hi Aimo,
Thank you for your review.
I’m so glad you like Alina’s work! We’ll pass along the kind words.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent customer service
Thans for taking an extra mile for getting me the package when delivery company was not able to contact me due to wrong phone number.
Thank you Anis and Alina !
26 September 2022
Unprompted review
Reply from Fi Grandado
Hi Mikko,
Thank you for your kind review.
That's awesome that the problem with the number was resolved. We are sorry for any inconvenience!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Tia you are great !!!!!
16 September 2022
Unprompted review
Reply from Fi Grandado
Hi Heikki,
Thank you for your review.
Tia will definitely be happy to read what you wrote.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent customer service
The item and the time of delivery where just as promised. Some mixup occured with delivery by the agent Matkahuolto but your customer service made a big effort and managed to correct it. I am very pleased with my purchase - thank you.
16 September 2022
Unprompted review
Reply from Fi Grandado
Hi Mummo-Sohvi,
Thank you for your review.
We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I got the help what I needed.
15 September 2022
Unprompted review
Reply from Fi Grandado
Hi Arto,
Thank you for your review.
We’re happy to hear that you loved doing business with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I lost my item for many months
I lost my item for many months . But Grandado costumer service contact me and we fixed itin best way (i got full refund ). Thanks to Grandado ⭐️⭐️⭐️⭐️⭐️
1 September 2022
Unprompted review
Reply from Fi Grandado
Hi Shyqeri,
Thank you for your review.
Thank you for sharing your experience, both positive and constructive. That's great our solution was satisfactory. 😊
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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