Fettle. Faff-free bike repair | fettle.cc - Putney Reviews 73

TrustScore 5 out of 5

4.8

75 Lower Richmond Rd, SW15 1ET London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Many thanks to Patrick for the extensive work he carried out on my bike. The whole experience was genuinely lovely. He did an excellent job, and the bike feels great. Patrick was incredibly polite and... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Fettle in Putney and would like to thank Patrick and Barry for their help and great manners. They helpfully opened the shop door for me - before I'd even discou... See more

Company replied

Rated 5 out of 5 stars

I had another fantastic experience with Fettle Putney! They brought my bicycle back to life once again — it’s riding like brand new. The folding mechanism is smooth and effortless, everything fee... See more

Rated 5 out of 5 stars

The guys at Fettle Putney are always a guarantee. Been getting my bike serviced here for years now and I always get an honest quote. I had originally booked the most expensive service, but they were h... See more


Company details

  1. Bicycle Repair Shop

Written by the company

At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.


Contact info

  • 75 Lower Richmond Rd, SW15 1ET, London, United Kingdom

  • 442045385530

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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1-star

Replied to 20% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Efficient service and really friendly…

Efficient service and really friendly staff. Highly recommend for any bike repairs!🚴🏼‍♀️💯👌

11 March 2026
Unprompted review
Fettle. Faff-free bike repair | fettle.cc - Putney logo

Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi Isabel, thank you for taking the time to share your feedback. We truly appreciate your review, and we'll be sure to share it with the rest of the team.

Rated 5 out of 5 stars

Excellent service

Excellent service! Really helpful too, thank you!

7 March 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Thank you so much for the glowing review! We truly appreciate it.

Rated 5 out of 5 stars

5 STARS! ⭐️⭐️⭐️⭐️

I had a fantastic experience with Fettle in Putney and would like to thank Patrick and Barry for their help and great manners. They helpfully opened the shop door for me - before I'd even discounted my bike - and were incredibly kind, polite, helpful, knowledgeable and enthusiastic about getting my bike sorted properly.

They took the time to explain what needed doing and carried out the work efficiently - the bike feels like new again! The whole process was smooth, professional and very friendly - exactly what you hope for when trusting someone with your bike.

It is rare to find such great service these days. Huge thanks to Patrick and Barry for going above and beyond. I would not hesitate to recommend Fettle in Putney to anyone needing a reliable and professional bike repair in the area.

Highly recommended. ⭐️⭐️⭐️⭐️⭐️

6 March 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi there, thank you so much for this excellent review! We're thrilled to hear that both Patrick and Barry had such a positive impact on your experience. It's so great to hear that you found them both incredibly kind, polite, helpful and knowledgeable. Your feedback means the world to us, and we'll be sure to share it with the rest of the team. Thank you!

Rated 5 out of 5 stars

Fixed small problem and no charge

My wheel came loose - minor issue but I would have been stranded. They very helpfully fixed it, adjusted my brakes and didn't charge.

21 February 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi John, thank you for taking the time to share your experience. We're thrilled to hear that they were able to get you booked in and repair your tyres and brakes, free of charge! We truly appreciate your feedback and hope to have the pleasure of assisting you again in the future.

Rated 5 out of 5 stars

Thank u !

Super quick, efficient and friendly. And most important good work

21 February 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Thank you so much for the excellent review, Gilberto! We truly appreciate it.

Rated 5 out of 5 stars

Seamless service.

Seamless service.
They first provided a comprehensive quote with multiple options. No obligation or pressure.
Communication was efficient with their system.

18 February 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi Christopher, thank you so much for the lovely review. We're thrilled to hear that you received seamless service and efficient communication from the team. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.

Rated 5 out of 5 stars

Good as new

The team performed a highly professional service on my 10+ year old Dutch city bike, which now once again rides beautifully.

The communication system was also effective and easy to use.

20 January 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi there, thank you for taking the time to share your feedback. We're so glad to hear that the team performed highly professional service on your bike, and it's so great to hear that it is riding again perfectly! We're also pleased to hear that you received great communication from the team. We'll be sure to share your feedback with the rest of the team. Thank you!

Rated 5 out of 5 stars

Many thanks to Patrick for the…

Many thanks to Patrick for the extensive work he carried out on my bike. The whole experience was genuinely lovely. He did an excellent job, and the bike feels great. Patrick was incredibly polite and generous throughout the process, even completing some extra work with additional parts at no extra charge. I really appreciate the care and attention he put into everything. Highly recommended.

14 February 2026
Unprompted review
Fettle. Faff-free bike repair | fettle.cc - Putney logo

Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Thank you so much for the excellent review, David! We're thrilled to hear that Patrick had such a positive impact on your experience. It's so great to hear that you found him incredibly polite and generous, and that he performed excellent work on your bike. We truly appreciate your recommendation, and we'll be sure to pass your kind words along. Thank you, David!

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, attention to detail very impressive. My bike rides like new. Really recommend Fettle.

13 February 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi Lucy, thank you for taking the time to share your experience. We're thrilled to hear that you have always received amazing service from the team. We truly appreciate your recommendation, and we hope to have the pleasure of assisting you again in the future.

Rated 5 out of 5 stars

Once again the service was top notch

Once again the service was top notch - my bike was built from frame up and excellent thx guys

11 February 2026
Unprompted review
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Reply from Fettle. Faff-free bike repair | fettle.cc - Putney

Hi Dudley, thank you so much for the lovely review! We truly appreciate your recommendation and hope to have the pleasure of assisting you again in the future. Thank you!

Rated 5 out of 5 stars

Outstanding - Putney service

I have been using the Putney service for a few years. Always brilliant. Staff are so polite and helpful. The bike comes back like new. The app really helps tracking the job card. Superb local service. Thanks

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick, honest, reliable

The guys at Fettle Putney are always a guarantee. Been getting my bike serviced here for years now and I always get an honest quote. I had originally booked the most expensive service, but they were honest in quoting for the middle level, as the bike didn't need the more expensive one. They kept me up to date with progress, which was great. Highly recommend.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Second time the ancient Merida’s been…

Second time the ancient Merida’s been in for service. Rides like new every time. Creaks and groans gone, brakes tight and also managed to recover a failing gear gear shift without replacement which would have been the easy option. Good guys.

13 January 2026
Unprompted review

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