My bike runs like a dream like a rolls Royce and freshly layed tarmac now. It wasn’t cheap but quality costs and there were quite a few issues so it was well worth the money. I’m usually disappointed... See more
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Very efficient. Patrick was very straightforward and honest about price and even gave me personalised advice for my specific situation. Got my bike flying like new
Company replied
They have an amazing service, very efficient, fast, friendly, professional, everything is amazing, is very nice how with their app they notify you of every step, highly recommend them for any bike ser... See more
Easy to book in via the app with regular updates, easy sign off for the quote after bike inspection via app and then payment. Very good full service of my daughters road bike by the Hyde park branch/... See more
Company replied
Company details
Written by the company
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contact info
29 Kendal Street, W2 2AW, London, United Kingdom
- 442045383179
4.7
Excellent
83 reviews
Replied to 20% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Their service is amazing
They have an amazing service, very efficient, fast, friendly, professional, everything is amazing, is very nice how with their app they notify you of every step, highly recommend them for any bike service/repair
9 May 2026
Unprompted review
My bike runs like a dream like a rolls…
My bike runs like a dream like a rolls Royce and freshly layed tarmac now. It wasn’t cheap but quality costs and there were quite a few issues so it was well worth the money. I’m usually disappointed somewhat when after a service but the engineer Patrick loves bikes and his job and I’m more than happy and will definitely return whenever my pride and joy needs some love and attention.
6 May 2026
Unprompted review
Very efficient
Very efficient. Patrick was very straightforward and honest about price and even gave me personalised advice for my specific situation. Got my bike flying like new
28 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Liv, thank you so much for the lovely review! We're thrilled to hear Patrick was able to provide personalised advice for you and get your bike feeling new again. We'll be sure to pass your kind words along.
Had my Brompton serviced again
Had my Brompton serviced again. Always consistently fantastic work, efficient and seamless drop off and pick up. Honest and polite staff.
24 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Byron, thank you for the excellent review! We're so pleased to hear that you have always found that the team has provided fantastic, efficient and seamless work on your visits. Your feedback means the world to us, and we'll be sure to share it with the rest of the team.
V thorough and professional…
V thorough and professional service/repair. Highly recommend!
21 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Thank you so much for the excellent review, Madeleine! We're so pleased to hear that you received thorough and professional service at your recent appointment. Your recommendation means everything to us, and we'll be sure to share this with the rest of the team.
Excellent
Isaac and his team at Fettle Hyde Park are real bike experts, and themselves enjoy biking, which makes for a great service experience.
8 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Shahriar, thank you so much for the lovely review! We're delighted to hear that Isaac and the rest of the team had such a positive impact on your experience. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Easy to book in via the app with…
Easy to book in via the app with regular updates, easy sign off for the quote after bike inspection via app and then payment. Very good full service of my daughters road bike by the Hyde park branch/ Isaac (second time I’ve used them) and v happy . Highly recommended
1 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
It's excellent that you found booking so easy and we will make sure we pass on your fantastic comments to Isaac. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
Amazing bike shop
Have visited the shop several times. Excellent service every single time!
2 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Amazing! We're so pleased that we could impress you with the excellent service we delivered and we are grateful for you sharing such a fantastic review. If we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Excellent and friendly service with…
Excellent and friendly service with good price.
28 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Thank you so much, Oliver! We truly appreciate it.
Absolutely rubbish poor service don’t…
Absolutely rubbish poor service don’t have a clue on what they are tryed to pump me off with the wrong Bike was not done when they said it would plus my bike till not working as they put the wrong inner tube in it waste of £25
19 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi David, we are truly sorry to hear that your bike has still not been fixed following your appointment. We'd like to have this looked into right away. Could you please fill out the following form, so a member of the team can reach you directly? - https://www.fettle.cc/contact
This is a delightful company to do…
This is a delightful company to do business with,
Very friendly Very efficient.
I would definitely recommend.
7 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Andrew, thank you for taking the time to share your feedback. We're so glad to hear that you have found the team very friendly and efficient at your appointments. We truly appreciate your recommendation, and we hope to have the pleasure of assisting you again in the future.
Good service on my bike
Good service on my bike - back to like new. Quick and efficient servicing
6 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Patrick, thank you so much for the lovely review! We're thrilled to hear that you received quick and efficient service at your recent appointment. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Great Service - always high quality
Bike had a flat tyre and fettle repaired it the same day. they’re always friendly and the repairs are top notch
13 February 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Florence, thank you so much for the wonderful feedback! It's so great to hear that the team were able to get you booked in, the same day, to assist with your flat tyre. We're also thrilled to hear that you have always found the team friendly, and we'll be sure to pass your kind words along. Thank you!
Great service, good price, no delays
The service was great and the team is nice and professional. I initially came for a puncture but got a full service done in the end. Big thanks to Rowan, the process was quick, didn't have to leave my bike in the shop for ages and also he found parts which needed to be replaced for an affordable price.
12 February 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Kamilė, we truly appreciate this glowing review! We're delighted to hear that Rowan had a positive impact on your experience. We'll be sure to pass your feedback along. Thank you, Kamilė!
Thank you for a great service from…
Thank you for a great service from chaps in the store, pedal arm fell off and they fixed it on the spot and no charge, ill be recommending
11 February 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Thank you for taking the time to share your experience. It's so great to hear that you received great service from the team and that they were able to assist you with your pedal arm, free of charge! We'll be sure to pass your feedback along.
As always excellent service with good…
As always excellent service with good humour. The guys in Hyde Park are highly recommended , Alex
11 February 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Hyde Park
Hi Alex, thank you so much for the wonderful feedback. We're thrilled to hear that you have always received excellent service on your visits. We truly appreciate your recommendation, and we'll be sure to share this with the rest of the team.
Great team. Great service
Always happy with the guys and the service at Fettle. Excellent comms, keep you updated, and swift turnaround. Recommend booking your service a day or two ahead. As they promise, my bike rides like new.
4 February 2026
Unprompted review
Good basic service and great advice
I left my bike in the workshop to have a puncture and the brakes fixed. Both staff members were really nice. The process and communication was very clear throughout, and I was really happy with the service. The puncture was fixed and the brakes improved too, and I was given good advice on eventually replacing the brakes. I have Gazelle bike, a slightly unusual model, so appreciated the extra effort.
31 January 2026
Unprompted review
Friendly and helpful staff and the…
Friendly and helpful staff and the service and repairs were done both swiftly and efficiently.
30 January 2026
Unprompted review
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