Very helpful, practical - have used them several times for my son's bike and they will often fit him in after school so his bike's ready for the cycle to school the next day. Give advice on things whe... See more
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See what reviewers are saying
Guys at Fettle cardiff are very experienced, professional and exceptionally helpful. Got my new TPU tubes fitted with sealant and bike back to me in 2 hours yesterday, despite being busy. Worth being... See more
Company replied
Very helpful in setting out options for work to be performed. Reduced the scope of work that I'd suggested based upon an initial inspection and explained that new tyres could wait. Very knowledgable a... See more
Gafin was very friendly, listened to and fully engaged with me on my problem. He gave me options, concerned to save me money, and fully explained them. So far he seems to have solved the problem with... See more
Company details
Written by the company
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contact info
305 Cowbridge Road East, CF5 1JD, Cardiff, United Kingdom
- 442922715237
4.5
Excellent
16 reviews
Replied to 20% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, practical - have used them several times for my son's bike and they will often fit him in after school so his bike's ready for the cycle to school the next day. Give advice on things where your bike is beginning to show wear and what to watch out for and how to maintain.
25 April 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Cardiff
Hi Jennifer, thank you for taking the time to share your feedback. We're so pleased to hear that you found the team very helpful on your visits. We'll be sure to pass kind words along.
Guys at Fettle cardiff are very…
Guys at Fettle cardiff are very experienced, professional and exceptionally helpful. Got my new TPU tubes fitted with sealant and bike back to me in 2 hours yesterday, despite being busy. Worth being a customer here.
27 March 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Cardiff
Hi Allan, thank you so much for the lovely review! We're over the moon to hear that you found the team very experienced, professional and helpful at your recent appointment. Your feedback means everything to us, and we hope to have the pleasure of assisting you again.
Great experience dropping the bike off…
Great experience dropping the bike off for repairs and a service. Highly recommend gaf and Chris. Very knowledgeable guys
28 February 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Cardiff
Hi Scott, thank you so much for the lovely review! We're thrilled to hear that Chris and the rest of the team had a positive impact on your experience. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Amazing service from Chris
Amazing service from Chris, the bike ran like beast after. Also very friendly 😊
18 February 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc - Cardiff
Hi Owain, thank you so much for the lovely review! We're thrilled to hear that Chris provided such great service at your recent appointment. It's also so great to hear that your bike is now riding well following your visit. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future. Thank you!
No complaints at all
Easy online booking system. At the shop everything was explained to me. Work was done quickly and for a good price (I did make use of an offer on the service). Bike now rides really well and the issue I had has gone. Ongoing advice was also provided.
23 August 2025
Unprompted review
Knowledgable and very helpful
Very helpful in setting out options for work to be performed. Reduced the scope of work that I'd suggested based upon an initial inspection and explained that new tyres could wait. Very knowledgable and generally a pleasure to deal with. I'll get my wife's bike serviced later this summer!
11 July 2025
Unprompted review
Fettle Cardiff
Fettle Cardiff, absolutely excellent! Gafyn is very friendly and helpful and always happy to help. Always a great service of the bikes.
10 July 2025
Unprompted review
A very high standard of customer service
Gafin was very friendly, listened to and fully engaged with me on my problem. He gave me options, concerned to save me money, and fully explained them. So far he seems to have solved the problem with my ebike. Overall I thought he provided a very high standard of customer service, exceeding expectations
2 July 2025
Unprompted review
Super communication
Super communication, quick turnaround, would definitely use again.
20 June 2025
Unprompted review
Amazing service!
Extremely friendly and efficient. Excellent customer support. The app is very convenient!
5 June 2025
Unprompted review
seen quickly and returned same day
seen quickly and returned same day for a small problem and was charged for the individual works done as it was a relatively quick fix, would recommend 👍
30 May 2025
Unprompted review
Excellent and friendly service
Excellent and friendly service. Dropped in my Canyon road bike with an issue on the big chainring—problem was identified immediately and fixed on the spot. Highly recommend.
9 May 2025
Unprompted review
Good friendly service
Good friendly service. I was kept well informed of progress on bike.
1 May 2025
Unprompted review
First time using Fettle Cardiff
First time using Fettle Cardiff to service my e-bike.
Feels like new and very good value
29 April 2025
Unprompted review
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