Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more
Company replied
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Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more
Company replied
As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more
Company replied
Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more
Company replied
The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more
Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.
3 Emscote Mill, Wharf Street, CV34 5LB, Warwick, United Kingdom
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Hasn’t replied to negative reviews
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THANKYOU FOR YOUR GREAT CUSTOMER SERVICE. VERY HAPPY WITH FETTERS. LOVE THE PRODUCTS. THANKS AGAIN
Amazing attention to detail by the workshop. Fantastic designs hand crafted to perfection - very happy with my item.
No problem ordering from the web site.
Arrived in good time.
Item is as described.
All in all...very good.
The greatest experince in muzzles I ever had very comfortable. Maybe possible to wear over night(s). No chance to escape. And if your master will Play with you: You can only look helplessly disperately.
To shake your head will gif you the Sound orating leather. Coming nearer and nearer to you. With locks jangling. Frustrating beautiful. Best muzzle I ever had.
OK - at the risk of stating the obvious, they're not going to compete on price with many of the more general online sex shops like Lovehoney - and nor are they going to give you a lot of the offers like free delivery. But they shouldn't be expected to: they produce very high quality, often custom made stuff the like of which you quite possibly won't see anywhere else and, quite reasonably, expect you to pay high prices for it. The item I ordered seems very well made and actually turned up quicker than I expected - actually, my only complaint is that it, or more precisely the note saying "we tried to deliver but you were out" turned up before the email telling me that they'd dispatched it. But that just necessitated a short walk to the post office. Other than that, very happy and I'm sure I'll use them again. That said, given the quality and uniqueness of their stuff, I'd probably still use them again even if they'd sent it three months late accompanied by death threats!
Product has not arrived and since 5 days ago no any update on mail service. According last info product was out international area in Madrid 2nd November.
Update:
Finally products arrived. Both look great and we hop to use them soon.

Reply from Fetters
Order took a long time to deliver and the wrong product arrived. Now they are questioning whether I really got the wrong product???? Made me send them pictures so they can see what I am telling them is true.

Reply from Fetters
Didn't advise a delivery date on ordering but it arrived within 72 hours
Product is exactly as advertised. Have ordered before and will order again.
Great communication
Great product
Better to get tracked postage to know where it is tho
Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of bubble wrap the obvious happened, leather with scratches... I am surprised that any production pride was then lost with the packaging.

Reply from Fetters
Fantastic experience ordering with Fetters. I purchased the persuader whip for my Mistress and she absolutely loves it. The whip is exceptionally well made and the ordering experience was very smooth.
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