Festicket Reviews 18,101

I have problem with processing my payment for festiwal that will be in one month. Have tried to contact them in any possible way. Have sent 3 mails and request through the portal. Is anybody working there ?

I m wating for the refund of the mad cool Sunset! I send 3 emails and no anwser! They Said that the refund were automatic we don t have to do nothing!!!

DONT USE!!
Company has gone into Administration!!
If you bought your tickets using either a VISA or MASTERCARD speak to your bank and raise a dispute.
State that Festicket has gone into Administration.

I've had a similar experience to everyone else with Festicket, purchased 8 VIP tickets to Hospitality in the Woods, London. Which was cancelled, received the automated email saying a refund would happen, but nothing, raised several support tickets (one has been open for 2 weeks with no response!)

I spoke to my bank who raised a dispute with the card issuer and I was able to get back my money that way.
I had to send some screen shots of emails etc. but at least got the money back finally after several weeks.

Hope Hospitality use better ticket sales companies next year!

Would give no stars if possible!!
Bought 6 Dave east tickets and 2 weeks before the event he cancelled. And the company said they’ll refund me within 28 working days. It’s been 30+ days. And no response to any of my emails. Why are companies like this so quick to take the money but when it comes to refunds it’s a long tedious process.

I had a horrible experience with this company. In November I bought two tickets for Trapeton Summer Beach Festival 2022 which was supposed to be organized on 07.07.2022. The event was cancelled and Festticket gave an option to get the money back. First of all we had one month to fill in the form, later they had one month to give the money back. 4 months have passed since I filled in the form and I still haven't seen my money! The customer service is inefficient, the only one thing they can do is copy paste the templates, without even reading the question. The whole company and the comunication with them seems like a huge scam, they and the promoter of the Trapeton Festival, Renelio Perez and his group are just bunch of thieves, I wonder how many people have been already scammed by them.
I don't recommend it to anyone!

Absolutely do not recommend going through festicket. I recently got a payment plan for the grass is greener festival in October, I missed two payments on my second last instalment but since they said after the third one is missed my tickets would be forfeited I thought I’d be fine. They failed to take out my remaining payments up to two weeks after the last one was due. There is absolutely no proper way to contact them besides writing a “support ticket” through the customer portal which didn’t get a response from when I sent it two weeks ago to current day. Luckily I cancelled my tickets and deleted my account and bought two tickets from another site with no problems, but I still lost $173 which I doubt will be refunded. unprofessional and scam esque site DO NOT USE

This company is a scam. I booked a package deal for Bourbon and Beyond festival in KY which included tickets and hotel room. I booked April 2022 and they charged me. I was contacted by the Bourbon and Beyond Festival the day it started 9/15/22 and told my hotel accomodations could not be met by Festicket. I drove 8 hours only to have to scramble for another hotel room and pay double the cost. Upon submitting the refund form I was directed to the booking protection site and although I did pay for booking protection, this has nothing to do with booking protection. Festicket is clearly a scam site that cannot offer what it promises. The hotel they booked
for me doesn't even exist!!!! I can only imagine how much Festicket made off of booking phoney hotel accomodations!!!

Been having the same issue as everyone below. Can’t get a hold of anyone about my ticket for an event in 2 weeks. Just found an article about how the company has gone bust. Everyone needs to contact their banks immediately to get a refund.

I found the website and got inspired, i immediately ordered some tickets

Waiting for the final instalment on some tickets to go through, festival is in 2 weeks and cannot use my tickets if the payment doesn't go through! Supr scared I'm not going to be able to go now and will loose the hundred of dollars I've already spent. Did a google and apparently the company has gone into remission/administration for bankruptcy and all payments are paused until that's sorted out...but obviously there are still a lot of people with tickets pending and no one to contact to figure out what's going on.

AVOID AT ALL COSTS! THIEVES!!! Been waiting over 6 weeks for a refund due to them rescheduling Sun City festival & now I am unable to make the new date. Clearly no one works in their customer service as I have tried 3 times to contact them with no response. Even people who work for Sun City festival are having no luck contacting them!!!! THIS COMPANY SHOULDN’T BE ALLOWED TO OPERATE !!!!! ILLEGAL!!!!!! SCAM ARTISTS!!!!! DISGUSTING !!!!!!!!

I have been waiting for over a week and have tried to contact many times about my tickets. They’re currently pending/on hold and I want to know when it will change and I can pay my final instalment on the payment plan. The booking number is #3123414 if I could get some kind of clarity that would be great as I am starting to feel that I've been scammed

I've waited over 7 weeks for a refund for an event that was cancelled. Refund was supposed to be within 2 weeks, then i was told 28 days yet im still waiting!! AVOID!

I have been waiting for over a week now and have attempted to make contact 3x for a reply re: my tickets. They’re currently sitting @ pending and I would like to know when there will be a shift. My booking #3046155 if someone could get back to me asap.

My payment plan for lost paradise (event starts 28th of December) in Australia, has “pending” on my payment plan. I have one installment left to pay.

I cannot update the payment plan details - my old card has not expired. Could you please help me resolve this issue Festicket!!!!!!

I have tried contacting the team throughout this week and no one has replied!!!!

I'm very stressed and anxious about losing the money!!!!!

My booking reference for the orders for this festival are:
Ref: 3213515
Ref: 3125478

I paid £77 towards some tickets. I was told if I missed an installment I would lose my tickets. They never took the money for the third installment and are completely uncontactable ignoring all my emails. I've since found out they've gone into liquidation, I've lost my money n now the tickets have gone up n I can't afford them...

My card was cancelled before the last installment and I have been trying to contact the team to help update my card details and process last installment to ensure I do not miss out on this booking. I am extremely concerned about not yet receiving a response and have followed up multiple times a day, each day for the past week. This is causing a lot of stress and anxiety around whether I may have lost the booking. my order number: 2910527

Hospitality in the Park Ticket - Still hasn't been refunded.

I shouldn't even have to email in for this process to go through.

Don't buy from this company. Looks like they're going into administration. Doubt anyone will get a cent back sadly. - looks recent RA article

I can't get hold of them for my refund I will be taking this to financial ombudsman as they seem to have done this to everyone g9ing to hospitality

Order #3560277

Like many others I purchased a ticket using a payment plan and they took the first payment and will not take the other half.

There is money in the account, I’ve contacted them and had no reply and I highly doubt they’ll refund the money they took.

The event is selling out and approaching quickly and now I’ll have to purchase another ticket elsewhere as this company is so unreliable.

Thanks for nothing x