Excellent bank! Huge thanks to the team for their help in obtaining the loan — everything went quickly, smoothly, and with great care. The staff explained every step in detail, supported and guided me... See more
Company replied
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**update:** I tried transfer through wise.com and it worked for now smoothly **Original post:** The bank loan process is generally smooth and customer service are helpful for the most part and... See more
Company replied
Hi ferratum yes I must confess it true you are true helping alort. Shen I heard about the ferratum I said they are the same one like other ones. But now I can say ferratum is the best and a special lo... See more
Ferratum Bank provides quick and easy loan approval, and the process is simple. The costs can be high, but it works well when you need fast, short-term financing.
Company replied
Company details
Written by the company
Ferratum er et finsk finansieringsselskabet, som er en del af hovedselskabet Ferratum Group. Selskabet blev grundlagt i 2005 og opererer i dag i 25 lande, inklusiv Danmark. Med mere end 13 års erfaring på lånemarkedet, er Ferratum blevet en af verdens førende mobile banker, der tilbyder online forbrugslån og virksomhedslån. I Danmark går vores kerneprodukt under navnet, Ferratum Kredit, som er en fordelagtig kreditløsning til privatkunder. En af de helt største fordele ved Ferratum Kredit er den hurtige svartid og udbetaling. Med en Ferratum Kredit kan du låne alt fra 1.500 - 50.000 kr. Vi udbetaler alle dage, og du modtager pengene på din valgte bank. Du betaler desuden kun for det beløb, du reelt bruger. Det vil sige, at der blot bliver pålagt renter for det lånebeløb, der bliver trukket fra din kreditkonto. Vil du vide mere? Så besøg os på: www.ferratumbank.dk
Contact info
Lottenborgvej 24, 2800 , Kgs. Lyngby, Denmark
- 70 20 70 46
- kundeservice@ferratumbank.dk
- ferratumbank.dk
4.6
Excellent
5K reviews
Asks customers to review
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Very easy and quick process.
4 August 2025
Reply from Ferratum Bank
Dear Ariful.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and that you found the process easy and quick.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Reply from Ferratum Bank
Dear Muhammad.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Constant credit
I was very surprised to be accepted but very grateful and happy for the service they provided and even more impressed with the fast payment i received the money with in 1 hour and the service they have given me is i pay into an account and over time able to withdraw from my account again and again so very happy with the service
22 July 2025
Reply from Ferratum Bank
Dear Darren.
Thank you for your wonderful review! 🌟
We're thrilled to hear that you were pleasantly surprised by your acceptance and that you're happy with the service provided.
It's great to know that you received the payment quickly within an hour and that the flexibility of being able to withdraw from your account over time meets your needs.
Your satisfaction is very important to us, and we appreciate your feedback.
If you need assistance in the future, please feel free to reach out.
Thank you for choosing Ferratum Bank!
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Thank you ferratum..godbless
8 July 2025
Reply from Ferratum Bank
Dear Nicel.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy for your credit.
you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Amazing service and super fast
15 July 2025
Reply from Ferratum Bank
Hi Denis.
Thank you for your review! 🌟
We're thrilled to hear that you experienced amazing service and found the process super fast.
Your satisfaction means a lot to us, and we always strive to provide the best service to our customers. If you need assistance in the future, please feel free to reach out.
Thank you for choosing Ferratum Bank!
Wishing you a nice Friday. 😊
Best regards
Ferratum Customerservice Team
Easy and fast
6 July 2025
Reply from Ferratum Bank
Dear Sushma.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Reply from Ferratum Bank
Dear Lulian.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy we could help you to get a loan.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Overall I like the service here
Overall I like the service here. The only thing I do not like that support cannot helped me with some of my problems (still).
16 April 2025
Unprompted review
Reply from Ferratum Bank
Dear Randall.
Thank you for your review! 🌟 We appreciate your feedback and are glad to hear that you overall like the service. However, we’re sorry to learn that you’ve faced challenges with support not resolving some of your issues.
Your satisfaction is important to us, and we take your concerns seriously.
Please feel free to reach out to us directly so we can address your specific problems and work towards a solution.
Thank you for choosing Ferratum Bank!
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Reply from Ferratum Bank
Hej Eddie.
Tak for din anmeldelse! 🌟
Vi er glade for at høre, at du har haft en god og fantastisk oplevelse hos os. Din tilfredshed er vores prioritet, og vi stræber altid efter at levere den bedste service til vores kunder.
Hvis du har brug for hjælp i fremtiden, er du altid velkommen til at kontakte os.
Tak fordi du valgte Ferratum Bank!
Du ønskes en rigtig god dag 😊
Med venlig hilsen
Ferratum Kundeservice Team
Reply from Ferratum Bank
Dear Emmanuel.
Thank you for your positive feedback and for the 5 stars! We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Reply from Ferratum Bank
Dear Tahiru.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Reply from Ferratum Bank
Dear Daniel.
Thank you for your positive feedback and for the 5 stars! We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards Ferratum Customer Service Team
Thiw guys they are liers and thie ves
Thiw guys they are liers and thie ves! Jean (agent employee) LIED me that my personal money stolen by Ferratum will be back in my account in 1-2 hours but they past 24 hours...after he closes the chat without answer/reply to my questions! This is COM UNIST style of danish limited in the brains..FATCS
14 May 2025
Unprompted review
Reply from Ferratum Bank
Dear Calin.
We are truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s never our intention to cause frustration, and we sincerely apologize for any misinformation or lack of communication you faced during your interaction.
Your concerns are very important to us, and we would like to address this issue promptly.
We understand how distressing it can be when dealing with financial matters, and we assure you that we are committed to resolving your situation.
Your case will be investigated when you have replied to our email with the request of proof of payment.
Thank you for your patience, and we look forward to assisting you further.
Best regards
Ferratum Customer Service Team
I am very happy with this loan!!!
I am very happy with this loan. It was simple and quick to obtain. It is almost like a friend who is there for you when you need him!! Thank you with gratitude!
13 March 2025
Reply from Ferratum Bank
Dear Elena.
Thank you for your positive feedback and for the 5 stars! We are pleased you had a good experience and happy for your credit.
Thank you for chosing Ferratum Bank.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Fast Process.
Fast Process.
Money in my account in less than 24 hours
21 February 2025
Unprompted review
Reply from Ferratum Bank
Dear Zubair.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
Pricipal amount scammer bank
I strongly advise against taking a loan from this bank. They are nothing short of scammers. I took out a loan of €3,100 and have already paid €2,123, yet the principal still shows €2,400 remaining. I understand that a 46% interest rate is high, but what’s truly concerning is how they handle the principal payments.
When I started paying closer attention, I noticed that the principal amount wasn’t being deducted as it should. During a WhatsApp chat with one of their representatives, they accidentally mentioned that the principal amount increases every day. How is that possible? They take their interest, and somehow, the principal also increases?
After my May 2024 payment, the principal balance was €2,486. I paid €150 in both June and July, and according to their records, €53.87 in June and €46.40 in July were supposed to go toward the principal. However, after my July payment, the principal only decreased to €2,459—just a €27 reduction instead of the €100.27 that should have been deducted. So where did my missing €73 go?
This discrepancy is just from the last two months—who knows what’s happening over the course of the entire loan. They also refuse to provide clear details about the principal amount via email. I highly recommend avoiding this bank for any loans.
26 August 2024
Unprompted review
Reply from Ferratum Bank
Dear Nathani.
Thank you for your detailed feedback, and we're genuinely sorry to hear about your concerns. We understand your frustration and want to clarify the situation as best as we can.
Interest rates and how payments are applied to principal and interest can be complex, especially with high-interest loans. However, the principal amount should absolutely not increase in the manner you described, and we take your claim very seriously. We would like to investigate this matter thoroughly to ensure there are no errors in your account.
Please contact our customer service team directly so we can address your concerns and provide a detailed explanation of your loan payments.
We want to resolve this for you and ensure that everything is handled transparently and fairly. Y
our satisfaction is important to us, and we apologize for any confusion or distress this has caused.
Wishing you a pleasant day.
Best regards
Ferratum Customer Service Team
Reply from Ferratum Bank
Dear Eric.
Thank you for your positive feedback and for the 5 stars!
We are pleased you had a good experience and happy for your credit.
Wishing you a pleasant day 😊
Best regards
Ferratum Customer Service Team
god service
22 June 2024
Reply from Ferratum Bank
Hej Finn.
Mange tak for de fem stjerner, det glæder os at du synes godt om vores produkt og service.
Du ønskes en dejlig dag 😊
Med venlig hilsen
Ferratum Kundeservice Team
Reply from Ferratum Bank
Dear Sozen.
Thank you for your feedback. We apologize for any frustration caused by the interest rates.
We strive to offer competitive rates, and we understand that high daily interest can be concerning. We are continuously reviewing our rates to ensure they are fair and transparent.
We would appreciate the opportunity to discuss your specific situation further. Please contact our customer service team at our chat functions and we will do our best to assist you.
Wishing you a pleasant day.
Best regards
Ferratum Customer Service Team
Is bad bank I never see in my life I…
Is bad bank I never see in my life I buy 3 Gang what I get from him now I want only closed my account is no one want help me
4 June 2024
Unprompted review
Reply from Ferratum Bank
Dear Issam.
Thank you for sharing your feedback. We sincerely apologize for the negative experience you've had with our bank.
We are committed to providing excellent customer service, and it is clear that we have not met your expectations in this instance. We understand your frustration and would like to assist you in closing your account as soon as possible.
Please contact our customer service team directly via our chat functions, so we can resolve this issue promptly. We value your feedback and are dedicated to improving our services.
Thank you for your understanding and patience.
Wishing you a pleasant day
Best regards
Ferratum Customer Service Team
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