When trying to pay my loan I find Ferratum’s bank account has been closed so I called all numbers not recognised by telecom Interest is still accruing however. I emailed and have yet to have a res... See more
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See what reviewers are saying
I think you make things really easy, once set up its even better. I get contract income as well as salary and its often irregulary paid so this type of solution suits me - although can be more expensi... See more
User friendly, great service, money deposited same day & if you have any questions/issues you would like to talk to them about, they have a great support team. I would recommend Ferratum to anyone wi... See more
It was a complete breeze and pleasure, painless process, friendly staff, impeccable chat service and best of all quick turnaround of approval and money transfer! Top notch service and we now know who... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 23 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service.
Contact info
Cnr Anglesea & Nisbet Streets, 3240, Hamilton, New Zealand
- 0800 337 728
- loan@ferratum.co.nz
- ferratum.co.nz
People also looked at
Lost in translation
When trying to pay my loan I find Ferratum’s bank account has been closed so I called all numbers not recognised by telecom Interest is still accruing however. I emailed and have yet to have a response if someone from Ferratum is still employed there perhaps you can update the website as your business is still registered in New Zealand I’m assuming you still want to be paid back less interest accrued while trying to find you
8 October 2020
Unprompted review
Absolutely Appalling Customer Service
I have had issues getting a loan from these guys for well over a month now. The first issue was the system automatically approving loans which i dont see the problem with as i was already approved for the amount the syatem automatically approved but then i was locked out of my account until it was fixed and that took 3 weeks to fix now theres another issue with the system not proceeding past the 'loading your application' stage. It is very frustrating especially if you are in desperate need for emergencies. I have made a complaint to the fscl and will continue until this company decides to start look after its customers. Whats wrong with applying over the phone and sending details through email or something?
18 July 2019
Unprompted review
That's for almost one week i tray to…
That's for almost one week i tray to apply for a loan but i can't i call them and they said we got problem with our system and this problem only affects some minor customers. I am existing customer and had good experience with Ferratum however this time i am so frustrated because they even couldn't find any alternative way to solve my problem which i need to apply for loan because of emergency issue in my life so the only thing i can see is frustration.
10 July 2019
Unprompted review
I have been dealing with Ferratum for a…
I have been dealing with Ferratum for a while now and have found their level of service to be extremely poor, they do not like to answer questions when you speak to them and will fob you off with "all applications are automaticly computer vetted so if something is wrong they can not tell you as the computer scoring system can not tell them why" I find this to be nothing more than a cowards way of not answering a reasonable question or providing people with relevant information when requested. There website is incredibly slow, it keeps loading and your account which is supposed show all information usually only shows your name and address details and not anything about your application details and ongoing application process.
IF YOU NEED TO BORROW MONEY I HIGHLY RECOMMEND THAT YOU DO NOT USE FERRATUM. THEY DO NOT LOOK AFTER LONG TERM CUSTOMERS, THEY HAVE NO SENSE OF LOYALTY TO THEIR CUSTOMERS AND THEIR ONLINE APPLICATION PROCESS IS INCREDIBLY POOR COMPARED WITH OTHER LOAN PROVIDERS. I WOULD STRONGLY URGE YOU TO LOOK AT OTHER PROVIDERS WHO TREAT THEIR LONG TERM CUSTOMERS WITH THE RESPECT AND DIGNITY THAT THEY DESERVE, AFTER ALL OUR LOANS ARE GENERATING HUGE PROFITS TO THESE ORGANIZATIONS AND AS SUCH THEY NEED TO PROVIDE BETTER CUSTOMER SERVICE
22 March 2019
Unprompted review
Reply from Ferratum New Zealand
Hi Valerie,
I’m sorry to see you had a poor experience using our lending services. I’d like to discuss your application with you further via email as to keep your sensitive information private.
Thank you for your valued feedback, Valerie. All the best.
Ferratum Customer Care.
Highly recommend alway helpful when…
Highly recommend alway helpful when lifes unexpected happens
6 November 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Renee,
Thank you for your kind words and good review!
Should you require anything from us, or should any part of your experience be less than excellent, do not hesitate to contact our Customer Support team at 0800 337 728 or at loan@ferratum.co.nz!
Best regards,
Ferratum New Zealand
ID HASSLE
Cant use an expired passport. Or an 18+ card and other identification. Or atleast cant confirm my identity manually by sending 18+ card, birth certificate etc. Has to be electronically. Stupid what happend to letting actual people do the work instead of a system?
3 October 2018
Unprompted review
Reply from Ferratum New Zealand
Good morning Kayla,
I'm sorry you've had issues with our ID verification system.
Unfortunately, we can only electronically verify your identity through a valid driving license or passport, as those national documents have details which can be checked quickly for authenticity. As our system is entirely automated, we must request that all the checks are done electronically.
Please accept our sincerest apologies for any inconvenience, and know that, should you ever wish to reapply with a driving license or renewed passport, we will happily take your application.
Best regards,
The Ferratum Team
Reply from Ferratum New Zealand
Hi John, thanks for taking a moment to rate and review us. We're happy you consider Ferratum NZ as a 5 star lender!
We're also glad to have you as a Ferratum family member, it's great to have you on board with us. Hope to see you back with Ferratum in the future, and until then all the best.
Ferratum Customer Care.
Reply from Ferratum New Zealand
Hi Jozef, thanks for taking the time out of your busy day to rate us - we appreciate it! We're glad to see you were satisfied with our lending services.
183 per cent interest rate no thanks!!
183 per cent interest rate no thanks!!!
7:20 pm on 1 June 2018 RadioNZ Website
The Commerce Commission has launched High Court proceedings against payday lender Ferratum which it says charged borrowers 183 percent in interest.
"The commission hopes a judge will order some of the customers' loans to be reopened.
It said the company failed to help borrowers reach informed decisions about the loans, allegedly using pressure selling tactics and oppressive terms.
Ferratum failed to exercise reasonable care in its advertisements, it said."
1 June 2018
Unprompted review
Reply from Ferratum New Zealand
Thank you for your feedback. Ferratum New Zealand Limited takes compliance with consumer credit law very seriously and is disappointed that the Commission has issued these proceedings. As the matter is now before the Courts, Ferratum is not to able to comment any further at this time.
Quick easy and useful for unexpected…
Quick easy and useful for unexpected situation it would be better if you guys will give a option of weekly repayment rather than one of a payment on any due date
thanks
4 May 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Rakesh, thank you very much for taking the time to rate and review us today. We really appreciate it, and are happy to see you found our lending services quick and easy.
We take all customer comments seriously, and will forward your suggestion to our operations group. Thank you for your feedback.
Welcome to the Ferratum family, it's great to have you and we hope to see you back with us again soon. Until then, all the best.
Ferratum Customer Care.
Very good helpful loan company …
Very good helpful loan company definitely reliable thank yous so much all the best 😄
5 February 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Tekewai, thank you for taking the time out of your busy day to review us! And more importantly thank you for the 5 star review. We're glad to see you found our lending services helpful and reliable, and we're looking forward to having you back with us again in the future.
More importantly, welcome to the Ferratum family. It's great to have you here with us. All the best.
Ferratum Customer Care.
Fast and efficent
30 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Ken, thanks for your excellent rating and taking the time out of your busy day to review us. Much appreciated!
We're glad you found our services fast and efficient, and hope to see you back with us in the future. All the best.
Ferratum Customer Care.
Good but payments due back to quick
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Jillian, thanks for taking the time to review us, we really appreciate you taking a moment to complete this. We're happy to read you found our services up to your expectations, and are excited to have you back with us again in the future.
We'll forward your comment regarding repayment schedules to the appropriate people. We take all customer comments seriously, thanks for the input!
Have a great weekend.
Ferratum Customer Care.
Fast service
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Ngatamaroa, thanks for your excellent 5 star review, and taking the time to add your comments. We really appreciate your input.
We'd also like to welcome you to the Ferratum family. It's great to have you, and we're excited to see you back with us in the future. Have a great weekend.
Ferratum Customer Care.
quick
quick, reliable, no nonsense and very courteous if you need to re-do the answers to the questions required to be asked and answered due to fiduciary law.
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Peter, thanks for taking the time to review us - we really appreciate it. We're glad to see you found our services reliable and fast, that's exactly what we are aiming for with everyone.
We'd also like to personally welcome you to the Ferratum family, we're excited to have you back with us in the future. All the best.
Ferratum Customer Care.
Reply from Ferratum New Zealand
Hey Ronald, thanks for taking the time to review us - much appreciated! We're glad to see you found our service was great, thank you for the feedback.
We'd also like to personally welcome you to the Ferratum family. It's great to have you.
Please let us know if there's anything else we can assist you with in the future. All the best.
Ferratum Customer Care.
happy with the service
happy with the service - quick and excellent service
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Asha, thank you for taking the time to review us. We really appreciate it! We're glad you found our lending services fast and up to your expectations. Woohoo!
We hope to see you back with us again in the future, and if there's anything we can assist you with in the mean time please don't hesitate to reach out.
All the best.
Ferratum Customer Care.
I faxed through my bank Statement and …
I faxed through my bank Statement and waited a cuple of hours before I rang back and asked how the application was getting on and they had misplaced my faxed bank statement so I had to ring the bank to send another statement through. Took a few hours before I received the money as I was bnz account.
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Jennette, thank you for taking the time to review our services. Let me apologize about the misplaced documents you provided us, it's not something we strive for and take all customer comments seriously. Thanks for your continued support.
I'd like to personally welcome you to the Ferratum family, as well. It's great to have you - and we're looking forward to seeing you back with us again. Please let us know if there's anything else we can assist you with in the mean time.
Thanks again.
Ferratum Customer Care.
Very fast and good service!
Very fast and good service!! Must recommend.
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Hi Chris, thanks for your review. We really appreciate you taking the time to let us know how we're doing. We're also very glad to hear you found our services fast.
Looking forward to having you back with us in the future. Please let us know if there's anything else we can assist you with in the mean time.
All the best.
Ferratum Customer Care.
Very fast and easy to use
Very fast and easy to use. No mucking around.
25 January 2018
Unprompted review
Reply from Ferratum New Zealand
Kea, thank you very much for your excellent review. We're glad you found our loan service fast and easy to use, that's what we love to hear!
I'd like to personally welcome you to the Ferratum family, also. It's great to have you.
All the best.
Ferratum Customer Care.
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