I have a Ferguson TV in the bedroom, I have had it over 35 years. It still works brilliant. It has outlived many other tv’s in my house, so certainly deserves this review.
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Very helpful customer service staff, who kindly replaced a faulty remote which I had recently purchased. They also sent me a free memory stick when the software in my smart TV needed upgrading. See... See more
Company replied
Super television allround. I purchased this model because we wanted a smaller television for our kitchen. It fits very nicely on the counter top and beneath the top cupboards, without getting in the w... See more
Company replied
Good little tv. Good picture. Tinny poor sound quality so plugged in external speakers to solve this issue. What I can not work out is why when I purchased the set a year ago I am now being asked fo... See more
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Company details
Written by the company
Ferguson was launched in 1946 and following a series of market leading innovations it quickly grew to become the UKs number one TV brand by the mid 1980s. British TV brand Cello, relaunched Ferguson TV in 2017 and true to tradition all TVs are manufactured in the UK with customer service and after sales support also based at the plant in County Durham.
Contact info
Dovecot Hill, DL14 6XW, Bishop Auckland, United Kingdom
- 03334330312
- info@fergusontv.com
- fergusontv.com
4.4
Excellent
413 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Hard to find small TVs with DVD player…
Hard to find small TVs with DVD player built in. This is a nice little TV
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review. We hope to be considered for any future purchases.
Very happy with our tv
Very happy with our tv. Excellent service from ordering to delivery. Will definitely use them again.
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review. We hope to be considered for any future purchases.
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
Not really impressed with this TV
Not really impressed with this TV. Very slow to load channels and browse the menus. Wish I read the reviews for this TV before buying
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave a review. Sorry to hear you are having a issue with the tv. We are always happy to help if you would like to contact us 03334330312 and we can do some trouble shooting over the phone. Kind regards
Extremtvely helpful,gave honest advice on…
Extremely helpful,gave honest advice on TV,and l bought the one most suitable for me,quick hassle free delivery,very good experience.also it's BRITISH
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
Very good customer service and really…
Very good customer service and really helpful and good and getting back to you through email
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
EXCELLENCE SERVICE
15 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
Thank you for being so helpful when l…
Thank you for being so helpful when l contacted you. Now have the instruction manual sent straight away.
14 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
good customer service and rapid…
good customer service and rapid delivery of quality purchase.
12 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
Good tv for the money
Good tv for the money. It does all we want it to do. Sound quality not brilliant but at that size of speaker it does ok. All in all good value.
12 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review.
True to their promise of next day…
True to their promise of next day delivery. Only slight problem was the screws for the stand were too long so wouldn't screw up tight enough. Just used some of my own.
12 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review.
Just seem to struggle to access Wi-Fi…
Just seem to struggle to access Wi-Fi away from home or marry up with our devices
11 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review.
remote control function poor
The TV was ok but the the remote just did not work , in particular the 'mouse' pointer function. It made it very difficult to use Netflix for example. I could not find a way to get the pointer to be anywhere near where the remote was pointing . Very frustrating . I got a replacement remote but this was no better, having already tried another one I'd bought.
This problem made the use of the TV difficult and frustrating . In future I'd Geta smart TV with proper Netflix remote control function etc . Sorry. Would not get a Ferguson again .
11 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review. The remote need to be in mouse mode to work with the apps and you will hold the ok button in then move the mouse up down left or right. This sometimes can take a little getting used to . This is how the remote functions on the app side of the tv. We will however pass on your concerns as we are always looking to better our products in any way we can. Kind Regards
Superb British TVs & Great Service
Very helpful customer service staff, who kindly replaced a faulty remote which I had recently purchased.
They also sent me a free memory stick when the software in my smart TV needed upgrading.
Seems the insane amount of adverts on YouTube cause issues with older software, which needs to be tweaked.
Like many who are disillusioned with the sad state of woke programming and co-opted journalism, I no longer watch live mainstream news or scheduled TV shows, so the large screen Ferguson internet TV is ideal for choosing what I want to view off the net, or for watching DVDs. Great value too.
11 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review. We are please you have been provided with the service you have needed. Kind regards
Very good service
Very good service, could speak to someone from this County on the phone who was brilliant, because of that will use again AAA
11 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a 5* review. We would love to be considered for any future purchases.
I wanted to buy a British made…
I wanted to buy a British made television, the Cello (Ferguson TV) were competitive in price. There was an initial problem with delivery, Cello carrier was the problem (problems can occur), and Cello sent out a second TV set which I received on the day after I reported the non delivery.
The DVD player developed a fault. On the eigth day after reporting the fault the repaired TV was delivered to my home. Cello had arranged for the transport of the set from my home and back to my home.
A separate fault developed and it took five days from the collection to have the repared TV in my home.
I was extremely pleased with the service from Cello. Should I need another TV set I will I will buy Cello again.
11 July 2022
Reply from Ferguson TV
Thank you for the 5* review so sorry to see you have had a issue with the tv. We do try and have a quick turn around on a repair and I'm pleased you have had a good experience. We would be happy to see you return to us for any future purchases. Kind Regards.
TV picture is good but the sounds has…
TV picture is good but the sounds has much to be desire but basically please and happy to have a UK product
11 July 2022
Reply from Ferguson TV
Thank you for taking the time to leave us a review.
Fast delivery and great product
10 July 2022
Great TV
Great product. Highly valued customer service. Great patience
Recommended to anyone
10 July 2022
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