FentyBeauty Reviews 

I made the mistake of not checking reviews before ordering from the website. Since I’ve used the brand for years and it’s one of my sister’s favorites, I assumed everything would go smoothly, even though it was my first time purchasing online. I decided to buy her some Christmas gifts during Black Friday.

I placed my order on November 29th, but it didn’t arrive until December 19th. For 10 days, the status remained unchanged, showing it was waiting to be picked up for delivery. During that time, I contacted customer support twice, but my emails went unanswered.

I had signed up for email and text notifications about my order but didn’t receive any updates at all. Tracking information for international shipment was hidden away on the website and managed by a third party and wasn’t updating either. After 20 days of no word from Fenty I was assuming the package wouldn’t show up at all and then despite no notifications it was delivered. Some hours after the delivery I received my first email update from Fenty confirming it had been delivered, and hours later, a response from Fenty’s customer service regarding my initial inquiry, letting me know the parcel should have been delivered and blamed the delay on a high volume of orders due to Black Friday.

While I understand Black Friday creates high demand, I find this excuse weak. Many online shops handle large volumes during this period yet still manage to provide regular updates and ship orders promptly.

I ordered from this company and never received my order. I have attempted to contact them multiple times but have been completely ignored. This level of service is unacceptable. I strongly advise against ordering from this company.

It was a terrible experience at first, where customer service did not listen to us, the customers, at all. There were no solutions or understanding for those of us who pay and invest in these products. My order was originally missing 16 items. This involved more than 500 euros. I was told that I should arrange it with GLS, while the company should come up with solutions and not the courier company.

As I was left to my own devices, I received an email from Cindy. She listened to me and offered solutions. She arranged for me to immediately get my money back or apply for a gift card with the amount I had originally paid.

So I can no longer generalize and insist that everyone in the company doesn't care about the customers, because where others failed, Cindy responded and I will always be grateful to her for that.

I want to continue to believe that there are good people on earth and she gave me that belief back today.

Cindy, from the bottom of my heart. Thank you.

Worse customer service ever missing an item. Impossible to get in touch ignored for days finally got in touch with a Melanie that just doesn’t help as if she replies with set answers not tailored to my issue. Really disappointed as I do like fenty products but avoid!! 2 weeks later and still no solution! -10

I ordered weeks ago in November and my items haven’t even shipped yet. At this point I don’t even know if I will get what I ordered before Christmas. Well over $100 down the drain and no makeup for any of my events. Shocked because I thought they had a good reputation. Don’t buy from the website. Just go to Ulta.

DO NOT order from here. i received the wrong order and my items were opened, i sued one and got an allergic reaction. Fenty ignored my emails and then refused to refund me. They violated GDPR rules by telling me my step sister (who me and my family do not speak to) did an order on this address and this caused a huge family issue. Tony was the agents name. Stephanie (another agent) promised me she would get back to me within an hour and ignored me for more than a week.

I ordered from this company and didn't recieve the order. I have tried to contact them and been ignored. I'm out of pocket and they have my money! This company is awful and disgusting. Don't order from them as they won't help with issues IF you even get an order!

Give us a time frame before the products ship to change our order and or cancel the order is it that hard yall give us the runaround

I have been an avid Fenty fan and avid Fenty Customer Service fan for a long time but my last experience has blown me away not for nice reasons.
I bought a lipstick that tasted like chemicals. It was so foul I had to wipe it off. I tried to give it to 2 people they both refused the item and then I tried My mother who told me “Beverley this can’t be right, this taste highly toxic and is full of chemicals. Do not use it” so I wrote to Fenty twice on two different email addresses, also I Dm them on their media. I also sent them a message on their website and I’ve been totally and utterly ignored. I will never shop with him again. I am so upset that what I thought was world class service was just my imagination.

Incorrect items sent. Impossible to reach anyone by phone. No response to emails or web chat. Still no resolution. DO NOT RECOMMEND. Absolute joke

Tried contacting them couple of times to say I’m having difficulty purchasing gift card from their website as the link won’t work on their page.
I have still not had any response so I took my custom to Mac makeup which I’ve had no issues with this far.

Unfortunately I got stuck in a deadly combo: fenty beauty horrific costumer service and GLS Italy usual bullshit. I placed my order two weeks ago, the address was reported by GLS to be incorrect. I tried to reach out to fenty "costumer service" to draw attention to this, to no avail: after I had to fix this situation without any assistance whatsoever from fenty, I got an email stating my order has been delivered. But the thing is... no parcel has been delivered. Once again, fenty "costumer service" proved to be a waste of time, since all I got was automated and unhelpful answers.
I am surprised and disappointed such a reputable brand is so unresponsive to its costumers and so lacking when it comes to international shipping. I guess I won't be seeing my parcel anytime soon, hopefully they will be more efficient when it comes to the refund.

Ordered the gloss bomb vault from the AUS Fenty website for $106 aud. They cancelled my order without explanation. Go back to the website to confirm they were not sold out, but had actually increased the price of the item to $249 aud. I then received an email advising they had cancelled the order due to price discrepency on their website. How is this legal? Is there not a consumer law stating businesses are obligated to honor the prices at which goods were advertised at the time of purchase. What a joke Fenty!!

Order cancelled and refunded without explanation despite the product still being in stock on their website. 0/5 stars.

Total BS . Not recommended

I love Fenty. I placed my order yesterday in the morning and it was delivered today. I think they now hold stock in the UK. Great service and will buy again.

I'm actually quite shocked at the bad reviews on here. Fenty is not only quality make up, I always get my packages within a week - sometimes a few days if they ship the next day. I do live in the states so maybe that's the difference, but I highly recommend Fenty Beauty.

Now it's almost a month my parcel hasn't delivered yet I contact customer service a lot of time but there is no proper response from them .

Worst experience. I bought a highlighter as a gift, and it arrived broken due to the delivery service. When I contacted customer service for a replacement, they offered me a 25 euro discount to buy the highlighter again. The price is 39 euros plus 7 euros for delivery. When I asked how to return it for a full refund, I was told that if I have an account I can make a refund for free, but it doesn’t work in Europe. Here you have to pay 9 euros to send it back. So, I ended up paying 16 euros to see a broken highlighter. Great business, Fenty.

The offered 15% discount in exchange for my contact info, but then said the promotional code is not valid. Avoid these liars…