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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, praising its effectiveness in cleaning teeth thoroughly and quickly. Many appreciate the sleek design and user-friendly experience, noting how it simplifies their oral hygiene routine and saves time. The customer service also receives consistent praise for being outstanding, responsive, and helpful. However, some people were dissatisfied with certain aspects, reporting issues with the app's functionality and finding the mouthpiece large and uncomfortable, occasionally causing irritation. A few customers also mentioned not receiving their products or experiencing unhelpful support.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising its effectiveness and convenience.... See more

Quality

Customers consistently note positive experiences with quality, praising the product for making their entire... See more

User experience

Clients share positive opinions on user experience, highlighting the product's convenience, ease of use, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the world-class and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Feno toothbrush for several months, and I’m really impressed. It’s comfortable to use, gets my teeth cleaner than they’ve ever been, and makes the whole process quick and easy. Th... See more

Rated 5 out of 5 stars

My Feno has really helped my routine. I've been able to brush more efficiently (and effectively) in a shorter time! Worth the wait! Also, their entire customer service support team has been wonderf... See more

Rated 5 out of 5 stars

Listennnn. Even as a person with “buttons” while doing Invisalign this toothbrush is quite the arsenal in keep my teeth clean when I have to frequently pop aligners in and out. I can’t imagine how... See more

Rated 5 out of 5 stars

Great Product - Fast & Easy Well you would not think that a toothbrush could be reinvented to the point where you would say it is groundbreaking. But . . . the Feno is just that! Very simple to use a... See more


Company details

  1. Dental Supply Store
  2. Toiletries Store

Written by the company

Feno is on a mission to transform oral health and unlock its potential to revolutionize overall systemic health. By harnessing cutting-edge technologies and proprietary formulations, Feno has developed an innovative connected smart toothbrush that provides a comprehensive and efficient oral care solution, delivering a thorough cleaning in just 20 seconds.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love my Feno

Love my Feno. Saves time and cleans everywhere. Very happy with the purchase. Expensive but worth it. Invest in your health

6 August 2025
Unprompted review
Rated 1 out of 5 stars

CON EMAIL BOUNCES INSTA NOT LINKED

CON EMAIL BOUNCES INSTA NOT LINKED. Took my money and no product, trying to get my money back from American Express!

20 April 2025
Unprompted review
Feno logo

Reply from Feno

Hi Tom, we're truly sorry to hear about your experience. This definitely doesn’t reflect the standard we strive for at Feno. It looks like our team connected with you about a month ago and resolved the initial issue—but if you're still facing problems, we want to make it right. Please reach out to us directly at support@feno.co so we can assist you right away. We're here to help.

Rated 4 out of 5 stars

Great experience with there product

Great experience with there product . Happy teeth happy laughing .

5 February 2025
Unprompted review
Feno logo

Reply from Feno

Thanks so much for the kind words! We love hearing that your teeth are happy—and even happier knowing you're laughing too. 😊 If you ever need anything, we’re just a message away. Keep smiling!

Rated 5 out of 5 stars

Love makes my teeth not look like the…

Love makes my teeth not look like the sunset 😘😘😘

3 February 2025
Unprompted review
Feno logo

Reply from Feno

This might be our favorite review yet 😄 We're so glad your smile is staying bright—and definitely not sunset-colored! Thanks for the love, and keep on glowing!

Rated 5 out of 5 stars

Happy I found it

The product is great. My teeth and gums feel clean after using. They are responsive to any issues I might have.

30 January 2025
Unprompted review
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Reply from Feno

Thanks so much, Mitch! We’re thrilled to hear you’re liking the Smartbrush. We always aim to be as responsive as possible, so if you ever need anything, just reach out. Appreciate your support!

Rated 5 out of 5 stars

Like Having A Professional Dental Cleaning At Home

The Feno Smartbrush gives my mouth a truly refreshed, clean feeling. The full-mouth bristles, along with the foaming toothpaste, feel like they really get in between every tooth and area of the mouth. After just 20 seconds, it gives the feeling of thorough brushing and flossing (similar to a post dentist visit), in one easy step. It makes me feel like I'm doing a good job caring for my oral health - especially as a busy mom where I don't always have time to prioritize self care.

6 November 2024
Feno logo

Reply from Feno

Thank you so much for sharing this—it means a lot to hear! We're thrilled that the Feno Smartbrush is making oral care easier and more effective for you, especially with everything on your plate. You deserve simple, powerful self-care, and we're so glad we can be part of that routine. 💙

Rated 5 out of 5 stars

Feno simplifies brushing!

Feno is such an innovative, yet simple solution to brushing your teeth! I truly feel like my teeth are squeeky clean after using my Smartbrush, and I feel like I'm saving myself time during my daily routine which is an added bonus.

4 November 2024
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Reply from Feno

We love hearing this—thank you! It’s awesome to know your Smartbrush is keeping your teeth squeaky clean and saving you time. That’s exactly what we designed Feno for—simple, powerful care that fits into real life. Keep enjoying the routine!

Rated 5 out of 5 stars

Great and Easy Tool

Been using for a couple weeks now and love how clean it gets my teeth. Customer Service is very supportive and willing to help however they can. Very easy to use and speeds up my morning. So far I love my experience and highly recommend.

1 November 2024
Feno logo

Reply from Feno

Thank you so much for the kind words! We’re so glad to hear your Smartbrush is making a difference in your mornings—and that our Customer Service team has been there when you needed support. We’re here for you every step of the way, and we’re thrilled you’re loving the experience so far!

Rated 3 out of 5 stars

Cutting Edge Product That Requires Patience and Flexibility

I have had the Brush for around 6 weeks. I love the convenience and how well it brushes my teeth in less than 30 seconds. I am looking forward to my visit to the dentist next year to see if the Brush truly is hitting all the spots in my mouth accurately and correctly. However, the reason why I wouldn’t rate this 5 stars is because after only having the Brush for 6 weeks, the motor has stopped working. For the price point of this Brush, I would expect it to last for many years. I have reached out to the team but haven’t received a response yet. Hopefully, I just received a lemon, and they can replace it and provide great customer service to make up for the inconvenience this has caused. Once things are resolved, I can use the new Brush, and hopefully, it can be durable and not stop working like the Brush I have now. Thankfully, during this trial, I did not throw away my old Brush, so I have gone back to use my Quip toothbrush in the meantime.

Update 1/6/25: The team was VERY responsive in resolving this issue and sent me a new Brush handle that had been working for a while up until now, where it is not recharging. However, after reaching out to the team, I got a response the SAME DAY that a replacement handle and charger will be sent. This is a new product, so issues are expected, but what makes this move up to a 3 star rather than 1 star with the issues is how GREAT the customer service has been in helping and sending replacements. Hopefully, it gets to the point where no more replacements are needed due to the quality and durability of the product. Definitely still a fan. If you like cutting-edge tech, are willing to be flexible, and work with the team regarding any issues that may arise, this is the product for you.

10 October 2024
Feno logo

Reply from Feno

Thank you so much for taking the time to share such a detailed and balanced review. We’re genuinely sorry for the trouble you experienced with the brush—your patience and understanding through it all means a lot. We're glad our team was able to respond quickly and get those replacements out to you.

As you mentioned, being at the cutting edge can come with some bumps, but feedback like yours helps us keep improving both our product and service. We're grateful you're still a fan, and we’ll keep working hard to earn that 5th star. Don’t hesitate to reach out if anything else comes up—we’re here for you!

Rated 5 out of 5 stars

Feno is the future of brushing your teeth

We don't think about the future of toothbrushes often, but thankfully, Feno did. If you had told me that my teeth would feel just as clean from a 20-second brush as if I had done a two-minute brush, I wouldn't believe you. However, now that I have a Feno smartbrush, I believe it. Not only that but there's a camera that keeps track of your oral health, providing useful information, not meaningless stats. Buying a Feno has been a win-win all around. My morning routine is more efficient, I know my oral health more frequently, and of course - my teeth feel great. I can't recommend Feno enough!

5 August 2024
Unprompted review
Rated 4 out of 5 stars

I have been dying to try this product

I have been dying to try this product! I literally cannot wait to be able to make my coffee or do dishes are laundry while brushing my teeth. Having to hold the toothbrush and do the work yourself is just too much. This is truly a lifesaver.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Game-changing technology

Game-changing technology. I never knew what I was missing with brushing my teeth until I tried the Feno SmartBrush. From how it cleans, to the design, to the technology behind it - just wow! Highly recommend this product!

2 February 2024
Unprompted review
Rated 4 out of 5 stars

Tooth Brushing Finally Doesn't Feel Like a Chore

I love how simple this is to use. Tooth brushing can be so mundane and annoying because you have to take turns doing each side but this device not only cuts down time by cleaning each tooth SIMULTANEOUSLY but it also gives a more thorough clean due to the amount of bristles it has. There are an average of 18k bristles (electric toothbrushes only have an average of 2.5k) so you really feel the difference, especially where the gumline meets the teeth.

24 January 2024
Unprompted review

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