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Felix Health Reviews 3,003

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

It's convenient

It's convenient, efficient and response times are awesome. Where I live I have to wait 4-6 weeks to get an appointment with my family dr.

13 May 2026
Felix Health logo

Reply from Felix Health

Hi Tracy, love hearing this! Really glad we could save you weeks of waiting around to be seen, and so happy the experience has felt smooth.

Rated 5 out of 5 stars

Great experience!

Really easy to use this company for my health needs. Great experience with my practitioner.

12 May 2026
Felix Health logo

Reply from Felix Health

Hi Stephanie, we so appreciate the kind words! So happy your practitioner has been a good fit for you, and that the platform has felt easy along the way.

Rated 5 out of 5 stars

Very efficient and communication is…

Very efficient and communication is fast. Very happy with service so far.

13 May 2026
Felix Health logo

Reply from Felix Health

Hi Ann, so glad to hear the communication has felt fast and efficient on your end. We will keep that up for you.

Rated 5 out of 5 stars

Fast response

Fast response. Clear information to aid in the decision making.

12 May 2026
Felix Health logo

Reply from Felix Health

Hi Brent, love hearing the response was quick and the info clear enough to help you make your decision. Appreciate you taking a moment to share!

Rated 5 out of 5 stars

Quick and easy

Relatively fast. Dr provided a lot of helpful advice on how to get started with the cream and get my skin used to it. Shipped fast, which I appreciate.

11 May 2026
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Reply from Felix Health

Hi Samantha, thanks so much for sharing this! So glad the Dr was able to walk you through how to ease into the cream, and that things shipped out quickly for you. Rooting for great results.

Rated 5 out of 5 stars

Good

Great, so perfect

12 May 2026
Felix Health logo

Reply from Felix Health

Hi Esther, what a lovely note to read! Really glad things have been great on your end so far.

Rated 5 out of 5 stars

Love this app

Love this app. What a great convenient way to get medications without leaving my home. Always friendly and fast!

12 May 2026
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Reply from Felix Health

Hi Chantel, we so appreciate you taking the time to leave this! Convenience is a big part of why we built this, so it really makes our day to hear it has been making life easier for you.

Rated 5 out of 5 stars

Very easy communication

Very easy communication. Appreciate the process with prompt feedback.

11 May 2026
Felix Health logo

Reply from Felix Health

Hi Kymberli, love hearing the communication has felt easy and the responses prompt. Appreciate you sharing the feedback!

Rated 5 out of 5 stars

Great concept

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cover everything!

11 May 2026
Felix Health logo

Reply from Felix Health

Hi Laura, thanks so much for taking the time to share this! Really glad the doctor was able to connect with you so quickly and get a plan sorted same day, and great to hear your benefits cover everything too.

Rated 5 out of 5 stars

Quick responses/clear info

Quick responses.
Information is clear and I am encouraged to ask questions.

9 May 2026
Felix Health logo

Reply from Felix Health

Hi Barb, so glad the responses have felt quick and that you have felt comfortable asking questions, that is exactly what we want. Appreciate you taking the time to share.

Rated 5 out of 5 stars

I love Felix

I love Felix. They are fast, safe and reliable. I get my medication on time and I always have someone to answer my questions

12 May 2026
Felix Health logo

Reply from Felix Health

Hi Jennisetthe, this just made our day! Really glad the meds have been arriving on time and that you have always had someone here for your questions.

Rated 5 out of 5 stars

Off to a Great Start!

Suzy was very kind and patient with me. The website and app are user friendly. So far so good, Felix !

11 May 2026
Felix Health logo

Reply from Felix Health

Hi there, we so appreciate the lovely shout-out! I will be sure to pass it along to Suzy, and so glad the app and website have been easy to navigate.

Rated 4 out of 5 stars

Excellent service!

Helpful and attentive health care providers, no judgement, really like the no hassle experience!

11 May 2026
Felix Health logo

Reply from Felix Health

Hi Catherine, so glad the providers have felt attentive and judgement-free, that is exactly the kind of space we are trying to create. Thanks for taking the time to share.

Rated 5 out of 5 stars

All the practitioners i have worked…

All the practitioners i have worked with have been amazing. Fast responses, very knowledgeable and very professional. They helped me with my perimenopause and I couldn't be happier.

10 May 2026
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Reply from Felix Health

Hi Tania, thanks so much for sharing this! Really glad the practitioners have been able to support you through perimenopause, and that the experience has felt professional and responsive.

Rated 5 out of 5 stars

Dr was great

Dr was great, explained everything very thoroughly, asked me lots of questions and made me feel like this was the best plan for me based off her findings

10 May 2026
Felix Health logo

Reply from Felix Health

Hi Sandra, what a lovely thing to read. So glad the doctor took the time to explain things thoroughly and built a plan that felt right for you.

Rated 5 out of 5 stars

Excellent service provided

Packages are always on time, tracking provided. Communication with the health providers is clear, concise and adaptable- I’ve been using them for years and always feel supported and treatments explained and tailored very well. Will absolutely continue to use this service

7 May 2026
Felix Health logo

Reply from Felix Health

Hi Ruby, thanks so much for sticking with us all these years! Really glad the deliveries have stayed reliable and the providers have kept your treatments well tailored. So happy to keep supporting you.

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