Feedbird Reviews 832

I genuinely regret signing up with Feedbird.

This service was sold to us as a way to increase engagement, grow our following, improve reach, strengthen brand consistency and ultimately drive better performance across our social media channels.

The reality has been the opposite.

Their entire system is supposed to revolve around sending content feedback forms before anything is created so they can understand your brand properly. That did not happen. The forms were not sent on time and were only provided after we chased them. By then, the content had already been produced.

When we questioned why posts had been created without our input, the response was to suggest that the issues were somehow our fault.

That felt like gaslighting!

You cannot base your process on client feedback, fail to request it, and then shift responsibility when the content misses the mark.

It also was NOTt a one-off mistake. We had to request corrections multiple times because their team repeatedly failed to follow simple, basic instructions. Clear direction was given, yet content kept coming back wrong. This led to constant back-and-forth, delays in posting, inconsistent messaging and a noticeable drop in overall quality.

We signed up to increase engagement, boost follower growth, improve impressions, and build momentum. Instead, due to the inconsistency, errors, poor timing and general lack of quality, our metrics have actually declined. Engagement has dropped. Reach has suffered. We have lost followers.

We are a small brand. We cannot afford to move backwards.

To make matters worse, there is no phone number for support. When issues arise, you cannot speak to anyone directly. Everything is handled through messages, which makes resolving urgent problems slow and frustrating.

This service has cost us time, money and growth.

If you are a small or growing business and your social presence matters to you, I would strongly advise extreme caution.

STAY AWAY FROM FEEDBIRD AND DONT LET THEM GASLIGHT YOU!

Working with Feedbird has been a great experience for me. I only had to give feedback once during the first month, and they’ve nailed it ever since. It’s truly worth the investment, and I’m so glad I decided to give them a try. The reduction in stress and the relief of not feeling overwhelmed by managing my social media is priceless!

We recently began working with Feedbird and are thrilled with the experience so far. They are professional and easy to work with! Look forward to building a long time relationship with them! Thank you!

We’ve been using Feedbird for our social media content, and overall it’s been a great experience.

The team is responsive, easy to work with, and genuinely open to feedback. They take the time to understand our brand and adjust the content style as we go, which we really appreciate. The posts are consistent, well-presented, and save us a lot of time compared to managing everything in-house.

What we value most is the communication and flexibility — whenever we’ve needed changes or wanted to tweak direction, they’ve been quick to adapt. It feels more like working with a partner than a generic content service.

Working with Feedbird has been an absolute pleasure, and Filip made the entire process exceptional. He took the time to understand our brand, delivered creative and engaging social media content, and communicated clearly every step of the way. The quality of the posts exceeded our expectations, and the turnaround time was impressive.

Filip’s professionalism, creativity, and attention to detail truly set him apart. We’re thrilled with the results and look forward to continuing our collaboration. Highly recommend Feedbird and especially Filip to anyone looking to elevate their social media presence.

Great services, professional and customer care. Highly recommended.

We were looking for a professional approach to our social media management and looked at various options. We found Feedbird to meet our requirements from day 1, the process was straight forward and got us to dive deeper into our positioning which was a great insight. We have been very happy with the content suggestions which have been on point and the account management has been excellent. so much so we have added two more social media platforms to the mix to enhance our presence.

Working with this companies customer service was fine when things were running as planned. However, when a few technical issues arose on their end (staff wasn't acknowledging feedback & the approval button was either non-existant or malfunctioning) their team did nothing to fix it. As time passed my posts weren't be posted so I simply requested the unfinished content be retained and my company refunded. My original account manager disappeared and the new account manager was indifferent, unwilling to listen to my concerns, and told me if I didn't like it I should just cancel my subscription. I requested to be put in touch with a senior manager to resolve the problem and instead the account manager cancelled my subscription.

We had a very poor experience working with this company and strongly advise not to proceed without full prepayment.

A placement was agreed at $100, with payment due after the content went live. The service was delivered exactly as agreed and the placement was published successfully.

Despite multiple reminders, clear deadlines, and direct communication with both the outreach contact and company representatives, payment was never completed. At one point, the company confirmed they wanted to keep the placement and stated the amount due would be paid, yet no payment or proof of transaction was ever provided.

After waiting well beyond the agreed payment window and issuing several final notices, the placement had to be removed due to non-payment.

This caused unnecessary delays and wasted time. If you are a publisher or service provider, do not work with this company without upfront payment.

I recently began using Feedbird, and it is very user-friendly and intuitive. The professional design has significantly enhanced my visual branding. I strongly recommend their services!

In the past few weeks, I noticed a slight issue. My content wasn't posted as often as before. Aside from that, I enjoyed everything else.

The quality of the posts/graphics is excellent. Everything ties in nicely between the emails, posts and the look and feel of our website. The team is accommodating and they make changes very fast. It has saved us a great deal of time. Highly recommend.

If I could give zero stars, I would.

We signed up to Feedbird expecting professional, business-ready marketing content based on their reviews and marketing claims of creating “premium” content. What we received instead was content so embarrassingly poor, it was not just unusable - it was genuinely reputation-destroying from a brand perspective.

Across multiple batches, the videos showed a complete failure to understand or follow even basic direction. The tone, visuals, messaging and music were repeatedly mismatched and at times inappropriate. Content intended to communicate serious emotional female topics (eg. A woman going through a divorce) was paired with a male actor and happy music. Another video which is about the devastating impact of the menopause on a woman’s self image, shows a woman looking in the mirror and being very pleased with herself, smiling with satisfaction at her own reflection. Another video about heartbreak is paired with lyrics of Christ Our Lord.

We remained extremely patient throughout the processand sent guidance after guidance with very specific instructions including the script, the setting, the music, the text, the actors. Yet with every batch of videos they sent, our horror continued at the shocking lack of understanding of what we needed (which was very basic) - made even worse by the poor level of creative judgement.

The amount of time we spent trying to correct Feedbird’s output became completely disproportionate to the value of the service. The final result: not a single piece of content that we could use in our business marketing without risking credibility or reputational damage.

When we raised this formally and requested a refund, it was refused under “non-refundable services”, despite the fact the content delivered failed to meet a basic professional standard and was completely unusable.

For any business considering using this service: be very cautious. If you are relying on high-quality, brand-safe marketing content, you should be aware that this was absolutely not our experience.

A deeply frustrating and extremely disappointing experience that cost us time, energy and money.

Feedbird and their staff have been very creative with producing 1st class posts for our social media accounts. They work closely with us to get each post right with multiple revisions. We boost many to paid ads that have been successful in attracting regular leads and getting demos scheduled. Feedbird is an instrumental part of our marketing strategy.

Heading in our second month working with Feedbird and it’s been an easy process. Great quality of work and follow through. I look forward to working with them for many years to come

I’ve been working with Feedbird for a couple of years and really enjoyed the service. I’ve used for social media posting and emails and have been very pleased with the work and how easy it is to plan, review and schedule post and emails. Definitely recommend!

I have used feedbird for couple of months now, it took some time to get to the wrote add that I needed but now I have a creative team that really gets it and it’s such a breeze of air not to have to think anymore about content. Mina, my account manager has been very responsive and prompt to fix any enquiries I had. Love my feedbird team!

The systems they have in place are fantastic and they have produced our content on time with almost zero input on our end. I would recommend.

Takes some time for creators to catch up to your voice, but pretty reliable after that. Happy with the content and customer service for the price you pay.

Feedbird is a good social media content service for agencies. Some of the accounts under management have posts that have come out very well, while some others are low quality. You may see inconsistent quality across different client accounts. The scheduling and posting is reliable and easy to setup. The painful part is getting clients to review, approve, or request revisions if you are white labeling. You either act as a middle party or grant your client access to the Airtable to review the content, approve, etc. Problem is, only two users can have edit access to the Airtable. This can be very limiting when multiple people are involved in the content planning and approval process. Overall, the majority of the content is approved by our clients and we continue to offer Feedbird's social media services as a white label offering. If you are not yet offering social media services and you run an agency, Feedbird is worth trying.

Very simple process overall.