FBC Travels Reviews 

604
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported issues with the booking process, where initial attractive prices often led to demands for significantly higher payments to confirm flights or add services like luggage. Many people felt pressured by high-pressure tactics to accept these increased costs, with some even describing misleading booking reservations. Reviewers also faced considerable frustration when attempting to obtain refunds, as the company frequently refused to issue them, even after bookings were altered or cancelled. However, some customers also noted positive interactions with individual staff members. These reviewers praised specific agents for being helpful, kind, professional, and patient in assisting with bookings and other travel needs.

What people talk about most

Price

People report negative experiences with price, often finding that advertised low fares are misleading and... See more

Booking process

Users describe negative interactions with the booking process, with many reporting that after booking a fare,... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising specific agents for their... See more

Payment

Reviewers mention negative feedback about payment, with many feeling they were unfairly charged additional... See more

Refund

Customers consistently note negative experiences with refund, often reporting that companies refuse to issue... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I booked a flight for my wife REF AM4NWG on 17th September 25. Agent called Samuel. unfortunately i was move to an alternative date with threat of no refund if i did accept whatever was available.... See more

Rated 1 out of 5 stars

This site is a bait and switch con. They offer cheap fairs but then inform you the tickets don’t include carry on baggage and you can’t purchase add on baggage even with extra fees. The tickets are n... See more


Company details

  1. Travel Agency

Written by the company

We are fortunate to be dedicated to professional and responsible company management. Our travel specialists are guided and motivated by our guiding values, helping us to serve a diverse range of customers. In addition, we carved out a niche in the travel business, earning us a high profile among our suppliers and customers. We assume that travelling is an adventure in and of itself. It's expected to be fast and painless.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

604 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.6

All reviews

(604)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have no memory of registering for…

I have no memory of registering for your travel service. I do not require any assistance from you. I have my boarding passes on my phone via the airline app, and have organized our travel to and from Europe myself. I believe this is a fraudulent scheme and will be informing the authorities about your company. I am unsure of how you obtained my details, but it appears to be fraudulent. If any charges from your company show up on my account, I will contest them as fraudulent charges. Kindly take me off your contact list.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scan they give you a…

This company is a scan they give you a fake price and tell you that you dont have lugage or carry on and you are in a waiting list, call the air line and no information on the tikle or any waiting list.
they doble the price of the tiket when I call about the reservation. I call my bank and dissputed my charges and closed my account.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

DECEPTION

I definitely do not like being deceived. I understand no cancellations but no carry on or checked bag and NOT even the option of purchasing along with the fact that the ticket is standby!! Really disappointed that they call you to upsell you for almost double the price!! That’s not good customer service or advertisement. It’s deceptive and I don’t do well with deception! Definitely will NOT USE EVER AGAIN!!

18 July 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst travel companies ever

One of the worst travel companies ever! Terrible Experience – Avoid FBC Travels

I had a deeply disappointing experience with FBC Travels. They lure customers in with the promise of low airfare, only to significantly increase the price once you’re engaged and committed. This practice is misleading, unethical, and unacceptable. I strongly urge others to stay away from FBC Travels – don’t fall for the bait-and-switch tactics.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

PATIENCE

ELENA ANDERSON WAS A GREAT PERSON. EXCELLENT COSTUMER SERVICE AND THE BEST OF ALL SHE WAS EXTREMELY PATIENCE.
THANK YOU SOO MUCH. EVERY WORKER SHOUL BE LIKE ELENA ANDERSON

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Customer Service is so rude

Customer Service is so rude.
This company is a scam.
They talk to fast, fast enough for you not to understand what they are talking about.
Not even willing to work with customer. They don't mind taking your money without giving you a ticket. I would never never want to use this company.
They are so used to the complain that they will even taunt you when you talk to them.
It is not their first time to scam people.
I won't be their last for sure.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Miley provided excellent customer…

Miley provided excellent customer services. Miley provided me with updates to flight itinerary; Miley informed me when my flight tickets were available. As a 71 year old who has limited technological skills, I found Miley to be patient with me and informative of reservation expectations. Thank you, Miley, for your guidance throughout this flight preparation itinerary process.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Clearly a fake company for scamming

Clearly a fake company for scamming. Offshore call employees with American names that call instantly after booking the flight saying nothings available and trying to scare you into giving them more money. They kept trying to say “let me talk to my supervisor” and come back with a “deal” which would lead me to spending more money. Watch Jim browning on YouTube and you will see all of their tactics for scamming

15 July 2025
Unprompted review
Rated 1 out of 5 stars

They changed our flight time and did…

They changed our flight time and did not tell us until we got to the airport and called them. Instead of apologizing they decided to put the blame on us. When we said that we wanted to cancel and asked if we can get our refund they said no we will not be getting a refund and that we only get half of our refund if we book another day. Do not get your tickets from here, they are scammers and very good at scamming people

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Complete Waste of Time!

This site seems to be NOT LEGIT. Agents are off-shore, overtalk you, and claim your ticket has to be “verified by the airline.” After you book your tickets on the website, someone calls you back with all sorts of restrictions. Finally I was told (by a very RUDE woman) that I was flying standby. I told her I wasn’t interested in flying standby and to cancel my ticket. She told me I could not cancel my ticket because of the “discounted price.” I went nuts and started screaming. The charge never hit my credit card. It’s been almost two weeks. If it does hit, I’ll dispute the charges. What a major pain!

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Registered for a promotional offer

Registered for a promotional offer with FBC Travel which was referred by cheapflights.com. They called back to discuss the restrictions which was ok. They said that passenger 2 was on standby and we would need to upgrade, doubling the price. I called the airline directly, there was no standby. Very mis leading with no restrictions listed on the promotions. They send a confirmation with terms and conditions and don't live up to those terms and conditions. They call you and no one can speak clear English. They talk fast, interrupting you, and trying to confuse you. Very rude! TOTAL SCAM! I immediately cancelled my card before they could make the acquisition, and reported them to the FTC, FBI, and OACP.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

This is a SCAM company!!

This is a SCAM company!!! Don’t buy flight ticket from them. They show you as low price but after you made the purchase, they then tell you on phone that the ticket isn’t allowed for ANY carryon bag or checkin bag. Of course they refuse to cancel the confirmation for you even within 24 hours of purchasing the ticket! I’ll have to call my bank and file a chargeback against them!! DONT buy from them if you don’t wanna get scammed

12 July 2025
Unprompted review
Rated 1 out of 5 stars

These people have taken scamming to…

These people have taken scamming to another level. They will make a booking for you, then corner you with the restrictions by the airline and then you will have to pay twice as much for your reservation to be confirmed.
Do not use them at all. They are 100% scammers.!

8 July 2025
Unprompted review

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