After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company. Tiles arrived very well packed 1 day early. They are really stunning lo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... See more
Company replied
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... See more
Company replied
Efficient service, lots of communication. Tiles are lovely quality and pattern. Colour true to pictures. Wrapped carefully. Look lovely in my porch. Very pleased
Company replied
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fabulous tiles
Fabulous tiles. Great quality. Will use this company again
4 July 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Craig,
Thanks so much for the kind words! We're delighted you’re happy with the quality of the tiles. We look forward to helping with your next project!
Many thanks,
Your Tiles
Reply from Fayrouz Tile & Stone
Hi Khalid,
Thank you for the great review! We’re so pleased the tiles were just as described and that you’re happy with them.
Many thanks,
Your Tiles
Amazing tiles
Amazing tiles. The company went above and beyond for us. Great and very friendly customer service. Would definitely recommend.
3 July 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi JP,
Thank you for the fantastic review! We're so pleased to hear you love the tiles and that our team could go the extra mile for you. We truly appreciate the recommendation!
Many thanks,
Your Tiles
Reply from Fayrouz Tile & Stone
Hi Maxine,
Thank you so much for your lovely feedback! We’re delighted to hear you love the design and that the tiles look great in your space. Enjoy your project!
Many thanks,
Your Tiles
Reply from Fayrouz Tile & Stone
Hi Ian,
Thank you for your great feedback! We’re so pleased to hear the ordering process was smooth and that your tiles arrived quickly and safely. It's brilliant to know you felt they were good value too.
Many thanks,
Your Tiles
Good quality tiles
Good quality tiles - well packaged and arrived quickly
24 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Vanessa,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality of the tiles and that everything arrived safely and quickly.
Many thanks,
Your Tiles
Terrible returns policy!
Tiles are nice, but the returns policy is terrible! 14 days notification window from purchase (which anyone who is doing tiling knows is impossible to adhere to), you must arrange your own courier and a £20 restocking fee! For an online company, I think that’s awful. I will not be ordering from them again for that reason.
15 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Rebecca,
Thank you for your feedback. We’re glad to hear you liked the tiles, but we’re sorry to read your comments regarding our returns policy.
I’ve looked into our system and can’t find an order under your name, so we’re unable to check the specific details of your case. If you’d like us to take a closer look or need further assistance, please feel free to reach out via the contact page on our website or email reviews@yourtiles.com with your order number and we’ll do our best to help.
Just to clarify, our returns policy is in line with the UK Consumer Contracts Regulations and is standard across many online retailers. We offer a 28-day returns window from the date of delivery, not purchase, and we do everything we can to support customers if they find themselves just outside of that window — provided the tiles are from the same batch as we are currently on and are still in a resellable condition.
The £20 restocking fee is outlined in our returns policy, but we only apply this in cases where returned tiles arrive without original packaging or in a condition that requires manual sorting or repackaging. In most cases, we avoid applying this fee if returns are well packed and easy to process.
We always recommend that if a project is running behind or if a customer anticipates a delay with installation, they get in touch with us — we’re more than happy to make a note on the order and be flexible where possible.
If you have any questions or are still hoping to return tiles, please get in touch and we’ll do everything we can to assist.
Many thanks,
Your Tiles
Delivery service was fine…
I was a little concerned about the delivery of the tiles once the order had been made given some previous comments, however, through contact with customer services who were very helpful the delivery arrived as expected and the driver was very helpful. I’m very pleased with the tiles and the overall service. Thank you.
5 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Chris,
Thank you so much for your kind review! We’re really pleased to hear everything went smoothly in the end and that our customer service team could put your mind at ease. It's great to know the delivery arrived as expected and that you're happy with both the tiles and the service.
Many thanks,
Your Tiles
Super impressed
Very impressed with the service. Great quality tiles. Would highly recommend.
4 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Claire,
Thank you so much for your lovely review! We’re so pleased to hear you were impressed with the service and happy with the quality of the tiles. Your recommendation means a lot to us!
Many thanks,
Your Tiles
Excellent quality!
We’ve been delighted with the service we’ve received and the quality of the tiles. Would highly recommend!
3 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi John,
Thank you so much for your fantastic review! We’re so pleased to hear you’re happy with both the service and the quality of the tiles. Your recommendation means a lot to us, and we’re thrilled to have been part of your project!
Many thanks,
Your Tiles
Wrong tiles shipped - no resolution after 4 working days
Wrong tiles shipped and called immediately to explain. Initially told on the phone they are correct but photos show they clearly are not. Was asked if I took a sample. A sample is meant to be for deciding if you like them not if they are the same tile! Pattern and colours are completely different. Was told that someone would get back to me but after several calls and two emails there has been no response or resolution. I have had to delay my tile fitter and lost my slot for 2 months.
30 May 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Richard,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
The tiles you ordered are designed to replicate the natural variation found in real marble, which means the pattern can differ slightly between tiles and across batches. In this case, the sample you received was from a different batch to your full order, which is why the pattern wasn’t identical. However, the correct tile was supplied.
That said, we understand this caused inconvenience, and we’ve arranged a full refund as requested. While we aim to provide consistent communication, we’re sorry this took longer than it should have and appreciate you bringing it to our attention.
Many thanks,
Your Tiles
Lack of any communication
Left a message to discuss a product on website, no feedback or call back to discuss, it been 4 days. Then tried calling with customer services open from 08:00 onwards, called through to 10:00am and no pickup and then a message “ we are closed, but please call back”.
Given up using another company to supply tiles, if the first interaction is so bad, and reading the other reviews of how bad the post trade transaction, particularly the delivery of the tiles.
Needs improvement
2 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Kalpesh,
Thank you for your feedback. We’re sorry to hear you had trouble reaching us and have requested more information so we can investigate further. We've checked all our messages, email accounts, and web chat history but unfortunately can't find any record of a message or missed contact under your name.
Our phone lines are open Monday to Friday, 8am–7pm, and during those hours they wouldn’t play a “we are closed” message—so we’re concerned there may have been a misdial or confusion with a different business. If you’re able to share the number you called or the message you left, we’d be happy to look into this further.
We take customer service seriously and want to ensure all queries are responded to promptly, so we appreciate you bringing this to our attention.
Many thanks,
Your Tiles
Nice tiles, bad company
I like the tiles. I don’t like the company after my experience with delivery.
With the amount charged for delivery you would expect protective packaging, fast dispatch and a named delivery date. I got none of those things.
The delivery driver left my unpackaged tiles outside my front door then rang me to say so! They were left visible from the street and not placed in my parcel caddy.
I will be buying the rest of my bathroom tiles elsewhere. Due to the lack of packaging several tiles arrived damaged and I have not had any reply to my emails.
2 June 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for your feedback. We're pleased to hear you liked the tiles, but we're sorry to read your comments about the delivery experience.
As this review was left anonymously, we haven’t been able to locate your order or email in our system to assist you directly. If you'd like us to help resolve the issue, please get in touch via reviews@yourtiles.com and we’ll be happy to look into it further.
Regarding delivery, we offer three delivery options at checkout—Standard, Express, and Priority—each with varying dispatch speeds and associated costs. Whichever option is chosen, a delivery date is always provided at checkout, in the order confirmation email, and again when dispatch is confirmed. For Standard Delivery, customers are given the option to change this date if needed.
We also make it clear throughout the ordering process that deliveries are kerbside, meaning items will be left in a safe location near the property, not necessarily handed directly to the customer.
As for packaging, no tiles are sent out “unpackaged.” All tiles are shipped securely on pallets, in boxes, and the full pallet is wrapped for transit. If your order included less than a full box, those tiles would be individually wrapped and placed on the pallet alongside boxed items. Because we use specialist logistics companies with experience handling fragile goods, the use of excessive protective inner packaging is not typically required. That said, we are sorry to hear that some tiles arrived damaged.
Finally, we've searched across all of our inboxes and can’t find any email matching the details you've mentioned. Please do reach out to us directly so we can get this resolved for you.
Many thanks,
Your Tiles
Excellent Service gorgeous tiles
The tiles were out of stock when I first needed them however I was notified when stock was available and I ordered straight away. I didn’t order enough and quickly ordered the extras but was charged delivery twice. Without even asking Your Tiles refunded one of the delivery charges. The tiles arrived on time and packaged perfectly so none were damaged. The Fez Federal Blue Moroccan tiles are now safely installed on my kitchen wall and look gorgeous.
23 May 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Elizabeth,
Thank you so much for your kind and detailed review! We’re so glad everything came together smoothly in the end and that you’re happy with both the tiles and the service. The Fez Federal Blue tiles are a stunning choice—we’re thrilled to hear they’ve found a perfect spot in your kitchen. It was our pleasure to help, and we really appreciate your lovely feedback!
Many thanks,
Your Tiles
Great quality tiles
Great quality tiles, great customer service. Couldn’t be happier!
31 May 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Nadia,
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with both the tiles and the service—it really means a lot to us. Wishing you all the best with your project!
Many thanks,
Your Tiles
Love this company...beautiful tiles…
Love this company...beautiful tiles ordered and delivered so quick
28 May 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Dede,
Thank you so much for your lovely review! We’re thrilled to hear you had such a great experience. We really appreciate your kind words!
Many thanks,
Your Tiles
Victorian tiles
Great service order came on day when they said, good quality tiles and adhesive and accessories, very helpful at helping ordering tiles, would recommend anyone wanting to buy tiles.
16 May 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you so much for your fantastic review! We’re really pleased to hear your order arrived on time and that you were happy with everything. It’s also great to know our team was able to help with your order—your recommendation means a lot to us!
Many thanks,
Your Tiles
The selection of tiles was great
The selection of tiles was great, we decided to create a tiled wall in our garden as a backdrop to a bar area. The tiles we bought were brilliant and all intact, delivery was on time and I found the tiles were reasonably priced. As we were 40 tiles short it was great to be able to order that number.
19 May 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Lynne,
Thank you so much for your fantastic review! Your project sounds amazing—we’re so glad the tiles arrived safely, looked brilliant, and were just what you needed. It’s great to hear the flexibility in ordering helped too. We’d love to see the finished wall once it’s complete!
Many thanks,
Your Tiles
Good quality very pretty tiles
The tiles arrived within five working days and were exactly as advertised and well packaged with no damage. The tiles were out of stock when I initially enquired but the customer service was extremely helpful and they called me back when they said they would and kept me up to date.
24 March 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Lucy,
Thank you so much for your lovely review! We’re so glad to hear the tiles were exactly what you were expecting and arrived safely. It’s also great to know our customer service team could keep help you too!
Many thanks,
Your Tiles
Delivery and customer service are poor - avoid
The tiles are lovely - gorgeous designs and great quality.
However, the delivery is so poor and has really sullied the experience for me. Delivery is expensive and the courier just dumped our tiles (worth over £600) on our doorstep, not even bothering to ring the bell. There was no chance for us check and sign that the tiles had been received in good condition.
When I raised this with customer service, and needed to return some, they were rude and unhelpful at every turn.
28 April 2025
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Rhi,
Thank you for your review. We’re pleased to hear you were happy with the tiles themselves, but we’d like to respond to the concerns you’ve raised regarding your delivery and return experience.
It’s worth noting that a second review has also been submitted under a different name at the same address, referring to the same order and return. While we understand the situation may have been frustrating, leaving multiple negative reviews for the same experience can give a misleading impression. For fairness and clarity, we’re treating this as one case.
As outlined in our previous response, your order was delivered on a kerbside service, which is clearly stated at checkout and in our terms. Kerbside delivery means the goods will be left in a safe location near the property, and unless a signature is required, it is not standard practice for drivers to ring the bell or knock. That said, we do request this where possible - but as some deliveries are handled by third-party couriers, it’s not something we can fully control. We are currently looking into why this didn’t happen in your case.
If any tiles had arrived damaged, our customer service team would have arranged replacements or a refund immediately. The nature of the delivery does not affect this process, as all issues are handled directly by our team - not the courier. Even if the driver had rung your bell and handed the delivery over, you would still have been advised to contact our customer service team, and the issue would have been resolved in exactly the same way.
Regarding the return, our team responded promptly and in line with our published returns policy. We provided a courier comparison link to help you choose a suitable service, as we are unable to recommend or arrange couriers on behalf of customers.
In response to your comment that our team were rude or unhelpful - we’ve reviewed the full email exchange. Our team remained professional, polite, and helpful throughout, providing clear and accurate information at each stage, even when the response may not have been what you were hoping for. If you believe a member of our team acted inappropriately, please share the specific details or evidence so we can investigate, as we take accusations of that nature seriously.
Many thanks,
Your Tiles
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