favros.co.uk Reviews 

282
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that items arrive on time or even ahead of schedule, making the whole purchasing journey smooth. Consumers are also very happy with the competitive pricing, clear online product descriptions, and the overall great quality of the items received. However, some people mentioned experiencing delivery delays, courier troubles, or issues with parcels being left unattended outside their homes without proper care. A few reviewers also noted occasional problems with items arriving damaged or incomplete, requiring extra effort to arrange replacements with customer support.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super quick shipping,... See more

Product

Consumers find product to be positive, highlighting great quality, awesome performance, and competitive... See more

Price

Customers had positive experiences with price, consistently highlighting competitive and fair costs.... See more

Service

Clients share positive opinions on service, highlighting exceptional support and great overall value.... See more

Order

Users describe positive interactions with order, highlighting straightforward and easy ordering processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful Company to deal with! I bought quite an expensive kettle a little under 2 years ago. Unfortunately, the on/off switch became defective and I emailed Favros with my grievance. To be ho... See more

Rated 5 out of 5 stars

I was not 100% sure about Favros. The price seemed too good. However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly. Delivered ahead of expected... See more

Rated 5 out of 5 stars

First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again

Rated 5 out of 5 stars

I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed. Because my husband o... See more


Company details

  1. e-Commerce Service

Written by the company

favros.co.uk - Excellence, Delivered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(282)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No confirmation of receipt of order. UPDATE

Update. My mistake. I hold my hand up and apologise.
Looking forward to receiving my order.

I placed an order yesterday. I haven’t had a confirmation email of receipt of order which I was supposed to receive within a few minutes. There are no contact details other than an email address. So I emailed to check that my order has been received and will be processed. No reply.
I’d like to know if my order is going to be fulfilled. If it’s not then I will order elsewhere as it’s something I need quite quickly.

10 October 2023
Unprompted review
favros.co.uk logo

Reply from favros.co.uk

Dear Stella, we did replied you on yesterday on 10/10/2023 14:32 BST in regards your order status. Would you please check your email spam for communication from us. Also, may I point out the email you left for your order on our system was from hotmail, where all the order confirmation email goes to. But your subsequent order enquiry email was sent from icloud. Many thanks

Rated 4 out of 5 stars

Pleased with price, product and delivery

I had never seen or known about this company before but I great to find it. I was looking for a good juicer and the Philips one for 1 l was costing the same as the one I purchased from here but the one for here is a 2l. It works fine and I am very pleased with the purchase.

10 September 2023
Rated 5 out of 5 stars

Great value and service.

The fire was significantly cheaper than elsewhere, but I had never heard of this company, so was hesitant to part with my money. However, I read the reviews and felt encouraged, so placed an order. The delivery was ridiculously quick, communication was great,and I wouldn't hesitate to use this company again. Brilliant price and service.

24 June 2023
Rated 5 out of 5 stars

Fantastic

I was apprehensive about using the site at first. However it exceeded my expectations, the customer service was fantastic, they answered my enquiries instantly via email and the delivery of the product was extremely quick. Very happy with the product. Would definitely recommend!

19 June 2023
Rated 1 out of 5 stars

Thought this was Costco

Thought this was Costco, but not.

Therefore surmise it is counterfeit.

With regard to your reply coshos, can you therefore state below that the goods you sold are genuine Kirkland brand, which is owned and supplied by Costco?

18 June 2023
favros.co.uk logo

Reply from favros.co.uk

At Coshos, we take pride in the quality of product and customer service. The products you purchased are genuine Kirkland brand and sourced from Costco. If you are unhappy with your purchase, feel free to contact us at sales@coshos.co.uk for return and refund.

However, we can not accept your "counterfeit" claim. It is a serious criminal offence and we reserve the right to take legal action on any defamation.

Rated 5 out of 5 stars

Fantastic!

Had not heard of Coshos before but very impressed! Could not find the item we purchased anywhere else in store or online so was very pleased to find it here. Delivery was super quick too.

15 June 2023

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