Have shopped at fat face for many years now, love their clothes. Bought a pantsuit for a party, and later on found an issue with the item. Took back to store, and even though it had been worn etc the... See more
Company replied

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Have shopped at fat face for many years now, love their clothes. Bought a pantsuit for a party, and later on found an issue with the item. Took back to store, and even though it had been worn etc the... See more
Company replied
The store was well presented and customers were allowed to freely look without being harassed by staff members. When needed, staff were friendly, welcoming and supportive. Bowness on Windermere is a... See more
Company replied
Whenever we come to Bowness on Windermere we always go to fatface because my wife loves fatface clothes. The reason for my 5 star review is that Zoe and her colleague with the brown hair (from Yorks... See more
Company replied
The staff are so helpful and friendly at the Bowness store. They provided some useful tips for when I brought a Christmas jumper and even recommended me to go ‘tall’ because I’m over 6ft! They also en... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
FatFace Ash Street, LA23 3EB, Bowness�on�Windermere, Cumbria, United Kingdom
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Great experience, Emily was really friendly and helpful. Always a pleasure to visit the Windermere store! Made my dog feel very welcome too 😊

Reply from FatFace - WINDERMERE
There was multiple choice of shirts the staff were brilliant

Reply from FatFace - WINDERMERE
The staff are so helpful and friendly at the Bowness store. They provided some useful tips for when I brought a Christmas jumper and even recommended me to go ‘tall’ because I’m over 6ft! They also ensured my shoes I ordered online fitted properly and ensured we got all our shopping secured and protected as it was snowing. Overall, such brilliant service from the team there. Thank you so much.

Reply from FatFace - WINDERMERE
Super quality Cardi..arrived at store quickly . Collected and I bought another. Bowness a great store.

Reply from FatFace - WINDERMERE
I have recently purchased clothing at the fatface store in bowness, highly recommend shoppers to visit this store as staff are friendly and helpful and the quality of the clothes are stunning. I purchased midi cotton dresses very comfortable warm and cosy and goes well with plain black leggings or tights and a warm woolen soft black cardigan , denim jacket and socks from this store. All stunning clothing especially the autumn collection they have in store.

Reply from FatFace - WINDERMERE
Items purchased in shop and online. Items true to size, comfortable and great quality. Shop assistant very helpful and cheerful

Reply from FatFace - WINDERMERE
Visited the store in Bowness recently and purchased a couple of items, I’d left the bag in a park and someone returned it to the store I just rang on the off chance it may have been handed in, it was!! The staff were excellent when I rang they were planning on refunding the cost to my card if I hadn’t rang and they were so helpful ensuring I was able to collect my cloths
Brilliant experience, thanks again
Chris

Reply from FatFace - WINDERMERE
Lovey staff they were very helpful, very pleasant atmosphere in the store, nicely laid out, visual merchandising was excellent

Reply from FatFace - WINDERMERE

Reply from FatFace - WINDERMERE

Reply from FatFace - WINDERMERE
Purchased an Airlie Sweatshirt from the Windermere store, so pleased with it that I purchased another online when I got home,very well made and looks great.
Would recommend.

Reply from FatFace - WINDERMERE
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