Lovely shirt, same size as my other Fat Face shirts but this one was undersized,so had to return. Asked to try for next size up but unfortunately all out of stock.
Company replied
Location
Switch locationUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
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See what reviewers are saying
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... See more
Company replied
I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... See more
Company replied
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, United Kingdom
- 01489 557170
4.7
Excellent
196 reviews
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Staff in the shop were very helpful and…
Staff in the shop were very helpful and polite. As soon as I stood at the counter the girl stopped what she was doing and greeted me
30 November 2024
Reply from FatFace - WHITELEY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WHITELEY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order online and quick delivery
15 November 2024
Reply from FatFace - WHITELEY
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleased
Friendly and helpful staff. Store is very clean and organised. Click and collect is easy and quick.
5 November 2024
Reply from FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy to order
Very easy to order, was told at time of ordering when it would be delivered, the system works
27 October 2024
Reply from FatFace - WHITELEY
Hello Vanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On-line order
On-line order. A jumper was ordered on the Fatface website but went into shop on collection day only to be told it has not been received along with lots of other orders, apparently it has happened a lot recently since being taken over by Next Shop were very helpful and made a phone call to try to track parcel, the best option I was told was to refund the original online order and reorder again in shop. Told it would arrive the following day and could be collected from Next but wait for email confirming it had arrived. I rang Fatface store to say after waiting 2 days I had still not received email, the assistant ran over to Next and informed me they have my parcel but didn't know why no confirmation email was sent to me saying it had arrived. Told me I could collect order and gave me an order number to give them. Pleased to say I now have my order. I have never had problems previously with Fatface orders so hopefully things will improve between Next and Fatface
19 October 2024
Reply from FatFace - WHITELEY
Hello Lorraine
Thank you for taking the time to leave your review, and for providing us feedback on your ordering and delivering experience.
I am sorry to hear that it wasn't as smooth as it should have been. I will be sure to pass this to all relevant departments.
Thank you, LE
Did an online order on the 11th
Did an online order on the 11th, went into store in the 15th to see if it had arrived, told by someone there that they were waiting for 100s if orders, I need to wait for an email to say it had arrived. A week after ordering still have not received an email to say it has been delivered. I have never waiting this long for an order to arrive. I wanted the items of clothing for a weekend away which I now can't take with me as I'm still waiting.
18 October 2024
Reply from FatFace - WHITELEY
Hello Abby
Thank you for taking the time to leave your review. I am really sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to assist.
Thank you, LE
The staff in the shop at Whiteley
The staff in the shop at Whiteley, Fareham were very helpful when I colle ted my order.
15 October 2024
Reply from FatFace - WHITELEY
Hello Carol
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whiteley
store - this is great to hear. Take care, LE
Even though I'm short, plus size and over 60, with Fatface I can still wear quality, well-fitting outfits that make me feel pretty and not frumpy!
Love that you can send orders to store for pick-up. The sizing is amazing with plus size short length - rarely seen elsewhere. i also value the quality fabrics and laid back and pretty designs. Even though I've turned 60, with Fatface I don't have to feel frumpy! Thankyou :)
3 October 2024
Reply from FatFace - WHITELEY
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whiteley store - this is great to hear. Take care, LE
Reply from FatFace - WHITELEY
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WHITELEY
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WHITELEY
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online click collect
Ordered online click collect. Went to store. Too big so store changed item for smaller size. Love the quality chinos.
1 July 2024
Reply from FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The delivery into store service is very…
The delivery into store service is very poor.
Ordered on line and it took 6 days to reach the store.
Admittedly some of the days were over the weekend but I believe such an iconic brand should fulfil deliveries faster
30 May 2024
Reply from FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave your review.
I can confirm that we do state on our website that click and collect orders may take 5-7 days to be delivered to store and so I can confirm that this order was delivered within our specified time frame.
Take care, MM
Love buy clothes but best buy chino…
Love buy clothes but best buy chino shorts from fat face shop.. I have got 3 pairs of chino shorts and hope it will black chino one day
16 May 2024
Reply from FatFace - WHITELEY
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Item arrived quickly.
15 May 2024
Reply from FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Wren waterproof coat
I had ordered 2 sizes for the wren waterproof coat. I wasn’t sure which would be the best fit. Tried them on and picked the sized one I wanted. Staff were very helpful and refunded the other one with no problems. They were extremely friendly and helpful. Very pleased with my sale purchase.
8 May 2024
Reply from FatFace - WHITELEY
Hi Karen,
Thank you for your 5* review. I am am pleased to hear that our Whitely store were able to help you and you are happy with our service. Many thanks-AB.
Good shopping experience at Whiteley
I collected an online order at your
Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton) & also bagged some great sale items. including kids clothes. I prefer to invest in quality, that look & feel good on My experience is that Fatface garments also washwell too.
6 May 2024
Reply from FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear you have enjoyed using our Click and Collect service, and had a great experience instore. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Goods and returns
Online purchases are ready and quibble-free.
Items are good quality and will buy in future.
Thanks
9 April 2024
Reply from FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Fast delivery
Fast delivery. Unfortunately I had to return one item and that was straight forward
23 April 2024
Reply from FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are delivered quickly and that returns are straight forward. I hope you continue to enjoy your shopping experience with us.
All the best, MM
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