Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just d... See more
Company replied
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Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase. Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and... See more
Company replied
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
Company replied
Ordered on line and opted for the pick up in store as this is free. This is easy, Fatface let you know when the items have arrived at your chosen store, and send a reminder after 5 days. The store sta... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
31 High Street, BA5 2AA, Wells, Somerset, United Kingdom
- 01749 670173
4.7
Excellent
82 reviews
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Ordered on line and opted for the pick up in store…
Ordered on line and opted for the pick up in store as this is free. This is easy, Fatface let you know when the items have arrived at your chosen store, and send a reminder after 5 days. The store staff were polite and efficient and the store was looking lovely when I called in. The Tshirt I purchased is lovely, soft fabric and beautiful design.
30 October 2023
Reply from FatFace - WELLS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Click and collect order
Ordered garments on click and collect. They arrived earlier than expected. Communications for every step. Staff in the branch (Wells) so polite and friendly.
29 October 2023
Reply from FatFace - WELLS
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the staff in the Wells Somerset…
Love the staff in the Wells Somerset branch. So friendly and helpful. Nothing too much trouble.
25 October 2023
Reply from FatFace - WELLS
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Staff very polite and friendly
Staff very polite and friendly. Item was collected easily and quickly when I went into collect it. Seemed very well organised.
22 August 2023
Reply from FatFace - WELLS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Better range of sun hats than the other stores.
Better range of sun hats than the bigger stores don’t seem to have. I found a really lovely ladies sun cap in denim in their sale. Fat face give a good reduction in their sale goods unlike some other chain stores.
11 August 2023
Reply from FatFace - WELLS
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Prompt delivery, excellent quality.
As always, order arrived promptly, clothes were true to size and excellent quality.
2 August 2023
Reply from FatFace - WELLS
Good Morning Maire, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Great in store help!
Received my delivery and slippers were too big so popped into Wells store and staff were super helpful, thinking I would just return and order the correct size, they had the item in stock and just exchanged for me, great result and really nice people, very happy
18 July 2023
Reply from FatFace - WELLS
Hi Rebeca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleasant and helpful assistant in…
Very pleasant and helpful assistant in Wells store
20 July 2023
Reply from FatFace - WELLS
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Pleasant and helpful staff
20 June 2023
Reply from FatFace - WELLS
Hi Joanna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered in my local store on the…
Ordered in my local store on the Thursday and it arrived by Royal Mail the next day! Amazing
8 June 2023
Reply from FatFace - WELLS
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Friendly staff and very efficient
Friendly staff and very efficient. Good choice of clothes both in store and online
21 May 2023
Reply from FatFace - WELLS
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
LOVE fatface
LOVE fatface. Great products, great ethics, great sales. Can’t get enough. Order was delivered quickly to store, very easy to pick up fro there. Staff in Wells store were friendly and efficient :)
4 May 2023
Reply from FatFace - WELLS
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your amazing comments will be fed back to our incredible team in store! 😍 - RS
Great dungarees
Great dungarees - true to size. I wanted them a little baggy so sized up.
26 March 2023
Reply from FatFace - WELLS
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Fat face clothing has never…
Fat face clothing has never disappointed and I find the staff helpful, polite and cheerful
20 December 2022
Reply from FatFace - WELLS
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Easy website to use
Easy website to use, fast delivery and gorgeous mugs, great quality!
18 November 2022
Reply from FatFace - WELLS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Amazing Store . Very good quality clothes
Very good quality clothes. My on line order arrived very quickly.
1 October 2022
Reply from FatFace - WELLS
Hi Suzanne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very comfortable and stylish shirts.
4 October 2022
Reply from FatFace - WELLS
Good afternoon, Charles
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Wells store.
Take care, JB
Reply from FatFace - WELLS
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I have been shopping with Fatface for…
I have been shopping with Fatface for many years. I love their clothes & service. Keep it up! 💫
27 September 2022
Reply from FatFace - WELLS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Fast and efficient deliver
Fast and efficient deliver - unfortunately had to return due to item being too big but ease of return label in bag with item made things so easy
Thanks
4 September 2022
Reply from FatFace - WELLS
Hi Margaret, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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