The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The Taunton branch staff that served us we excellent. Very customer focused, professional and friendly and polite. Tansel was extremely helpful with her product knowledge and even upsold! Well done.... See more
Company replied
Initially I was browsing and the assistant whose name I am afraid I didn’t get was particularly friendly and clearly willing to help - despite my being really vague about what I wanted - as I wasn’t r... See more
Company replied
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good qu... See more
Company replied
Today l visited FatFace in Taunton shopping for some summer shirts. I was really pleased with the help and advice I received from your two assistant, Tansel and Fiona. As a more mature single man sh... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit A 1/3 North Street, TA1 1LH, Taunton, Cornwall, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never disappointed with any item I buy from Fatface, always prompt with delivery. First 🥇🥇🥇 class.

Reply from FatFace - TAUNTON 2
I was served by Natalia who was super friendly and helpful after i realised part of my gift voucher was missing. Helped me find what I needed

Reply from FatFace - TAUNTON 2
Came in on a super busy Saturday and served by Charlie, he was super helpful and answered all of my questions. Really great experience overall.

Reply from FatFace - TAUNTON 2
Treated myself to a lovely summer dress to cheer up a rainy day in Fatface Taunton, Summer greated me and was very attentive with out being to in your face like some sales assistant can be, great shop I've been a regular customer for a long time because of the quality of their clothes and timeless style.

Reply from FatFace - TAUNTON 2
A friendly and helpful store. You kindly put aside a dress for my daughter which we subsequently bought along with a second dress. A nice experience.

Reply from FatFace - TAUNTON 2
It was easy to order my top and I had notification when it had arrived in store.

Reply from FatFace - TAUNTON 2
Great service as I didn’t take too long to get to the store, really pleased with my order, nice feeling tops and very good prices.

Reply from FatFace - TAUNTON 2
90% of my clothing is from Fat Face. Great quality at my price point. Never a quibble if returning an item. Great sale offers when available

Reply from FatFace - TAUNTON 2
Just passing the store, I popped in to browse through the sales and spotted a blue spring style skirt, perfect for work. I could only see a size 12 and tried it on but it felt a little roomy. I am a 'big 10' and asked the opinion of the shop assistant. We both agreed that a smaller size would have been a better fit and she looked online to order the required size. Thankfully she noticed that there was one in stock which was on a different rail to where I was looking. At the checkout I asked about any discount for my birthday as I receive emails from Fat Face, but was not sure if I had one. The assistant kindly honored a discount after I found proof of my d.o.b., which made my day, as I was not really meant to be spending money! I was pleased and thanked her for a good overall customer service and genuine helpfulness, then asked her name, which was Natalia, so I could post a well deserved review.

Reply from FatFace - TAUNTON 2
Summer, the assistant was incredibly pleasant and engaging. She asked about our day answered our questions and even cracked a joke. Great service.

Reply from FatFace - TAUNTON 2
Great quality and perfect fit.Also staff very friendly and helpful ! Makes a good start to your day 👍

Reply from FatFace - TAUNTON 2
Kept me informed of where my parcel was at all times including when delivery was delayed and potential new delivery date.

Reply from FatFace - TAUNTON 2
Ordered on line and my purchase was quickly available for me to collect. Staff were incredibly helpful, I wanted to exchange a purchased gift from another store - suede slip ons which were lightly different shades. The two Staff were so patient and helpful in searching for a matching pair. Thank you

Reply from FatFace - TAUNTON 2
Delivery to store was quick, however sizes on faux fur jackets was very big even though I ordered smaller size on brown one. Disappointed I could no longer get a smaller size in Teal faux fur, good quality & in sale Cardigan was thick, had to order smaller size as sleeves very long, good quality. I returned the brown fur jacket to store, the girl struggled to find on system, hopefully refund has gone through, as not had email? Refund hasn't gone through so I had to chase 11/3 with customer service & store; online chat are now dealing with it for me.

Reply from FatFace - TAUNTON 2
Excellent service from start to finish. Online & in store. Highly recommend. Their products are stylish & well made. Extra detailing that you wouldn't find on basic clothing from other stores. Lovely fabrics & colours...

Reply from FatFace - TAUNTON 2
Super smooth experience, starting from ordering online to picking up my order from the store. Great-quality clothes at very reasonable prices. I cannot recommend enough and will be back for more :-)

Reply from FatFace - TAUNTON 2
the store colleagues are really lovely. the shop is clean and inviting. Great range of clothes...please NEVER close the Taunton Fat Face 😔

Reply from FatFace - TAUNTON 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.