Good efficient service,staff at pickup store friendly and helpful.Returned t shirt as embroidered sleeves a bit scratchy.Shame as it looked lovely.
Location
Switch locationUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
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See what reviewers are saying
Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... See more
Company replied
My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... See more
Company replied
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, United Kingdom
- 01213 547786
4.8
Excellent
162 reviews
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Good efficient service.
Good efficient service,staff at pickup store friendly and helpful.Returned t shirt as embroidered sleeves a bit scratchy.Shame as it looked lovely.
13 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and styles
Always great service whether in store or online. Really pleased with items and value.
28 May 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Bien
Very pleased with the cardigan. It is really soft wool & it fits lovely. The staff in the store were really helpful & friendly.
24 May 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are friendly and helpful.
Staff are friendly and helpful.
The layout of the store is attractive and well organised.
In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materials.
21 May 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No problems on website placing order
No problems on website placing order. Good quality and price.
8 May 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love FarFace in Sutton
Love FarFace in Sutton, the staff are so friendly and helpful.
I bought some shorts they are just what I wanted
17 April 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
excellent service. The Staff in store are very helpful nothing is too much trouble.
Staff are very helpful…will happily order size in if they don’t have it.
Really pleasant and happy staff. The store is always well set out so easy to find what you want.
a great shopping experience.
25 April 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very prompt delivery times
Very prompt delivery times. Was kept informed, on regular basis, of when to expect parcel.
5 April 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface in Sutton Coldfield
My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, giving us plenty of time to browse and try clothes on. We ended up buying far more than expected. Quality of the items is also very good.
29 March 2026
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff.
Shop clean, tidy and well laid out. Great staff with excellent customer care skills, always make you feel welcome.
24 March 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have been shopping at the Sutton…
I have been shopping at the Sutton Coldfield store for many years due to the fantastic staff and the fantastic range of clothing.
It was also a favourite of my late mother
Thank you to all the staff for their time and care over the years
25 March 2026
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
A lovely quality T-shirt purchased…
A lovely quality T-shirt purchased after seeing it i n store but needed a larger size. Picked up from store without out any problems. Lovely staff in store.
22 March 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
The staff are always very helpful and…
The staff are always very helpful and pleasant, feel like friends.
I never feel pressurised to purchase anything and it’s never a problem if an item isn’t suitable and I have to return it.
It is always my “go to” shop if I need anything special to wear.
7 March 2026
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient delivery of items.
Efficient delivery of items.
Extremely helpful and made the experience of returning goods and reordering in a different size so easy.
Lovely to wear.
Wash well.
1 March 2026
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a very accommodating store
Always a very accommodating store. The staff are consistently brilliant, and strive to provide the best experience for their customers. They demonstrate products and show alternatives that I maybe wouldn’t have considered before. I return time after time for this fantastic service.
19 January 2026
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Customer Service at Sutton Coldfield
Excellent customer service at Sutton Coldfield Branch. Lydia and Emily and the team are always friendly, polite and helpful and ready to answer any queries. This is based on my own experience and seeing them interacting with other customers.
4 March 2026
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SUTTON COLDFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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