FatFace - ST IVES Reviews 62

I'm so pleased with my FatFace chinos that I have bought two more pairs in different colours online. They manage to look modern without being too voluminous, and the different leg length options made all the difference... otherwise, it's an extra trip to the dry cleaners to shorten them. The customer service was fantastic... I was in St Ives, Cornwall, on holiday and the shop ordered the size I wanted and got it delivered to a FatFace nearer me. Overall delighted.

Calm, well ordered shop, helpful staff, excellent service. Could do with being larger for St Ives though.

The lady who served us was lovely. She was really helpful, really going above and beyond with a great humour. She even recommended a lovely place for our evening meal in Penzance. The clothes I bought were lovely.

Helpful and pleasant.

As often happens in this particular store, which was not busy, staff talking amongst themselves and no hello or greeting when I walked in, or as I browsed

Excellent quality fashionable clothing. Easy to order and arrived quickly to store. Good communication. Lovely friendly staff in store. Highly delighted

Quick delivery

I was in St Ives Christmas shopping and popped into the Fatface store. I was struggling with ideas for a presents and was so grateful for help from the assistant manager Louise! She was so helpful showing me different ideas and explained about the sizing etc. I left with a bag full of presents! Such a lovely atmosphere and staff in St Ives, thank you!

Jonathan at the St Ives store went above and beyond in helping me to source a product that I had been hunting for. He was so kind and helpful and went the extra mile, he is an absolute credit to the company and has restored my faith in humanity. Truly one of life's good guys, give this man a bonus!! Thank you so much for such great service

Not impressed that the store handed my online purchase to someone else without checking their confirmation, this was not returned so my item had to be reordered!! Ended up returning it once received as it was a very odd shape. Now I know that it is Next who now own Fatface, I'll be less likely to use going forward

Update: new item received and returned to store, still no refund after 10 days, beyond appauling service!

Fantastic value and style. I love this company, especially since they are sharing company posting locations. Walked into a shop in St. Ives in Cornwall and mentioned an item I’d seen in the sale a month before and given up hope of finding. Manager found item on website before I’d finished speaking. He let me buy the item on the shop computer. What a breath of fresh air to see initiative, commitment and good old fashioned values for helping somebody out. A fantastic item and brilliant choice of products. Love the style, price and quality of Fatface, full marks you, in a disintegrating, often disappointing, merchandising market.

Back to visit one of my favourite shops in St Ives. Didn't really need to buy anything but the staff both chatted to me and I ended up with a cardigan as I left. Lovely store and Jonathan certainly assisted (convinced me easily) to buy yet another item that I probably do not need.

Cracking shop 👌 love the sale (what's left of it). Bought too many items as Katie , this charming lady helped me pick some pieces. Roll on later in summer for my next summer visit

Went for some retail therapy and definitely got it at Fatface today. I was served by a lovely young lady who helped me get a whole load of items. A real treat to have someone treat me like a person and not just a sale. Plus ended up having a second purchase as I left the shop. A credit to Fatface!

I purchased the olive green purse & a teal handbag for my daughter’s birthday. I ordered online & the items were delivered to the store the next day. Easy process & prompt delivery.
Lovely quality, my daughter loves her gifts! They appear well made & the colours are beautiful. Very happy with my purchases. Great service.

Easy to order products, delivery to shop was on time, & staff in shop made collection painless.

Had a great trip to St Ives today and especially fun visiting Fatface. Full of lovely colour and summer atmosphere. I ended up buying a gorgeous green shirt as modelled by the cheeky chap who served us. My husband found a new friend whilst chatting away to Jonathan who convinced Paul to buy a slightly brighter shirt than I expected. Great Job!!

A day in St Ives....My bro in law was freezing! We popped in to an amazing welcome from Ariana and Jonathan...spotted a cool blue jacket..was actually a tad too big...suggested a smaller one...Perfect! Thank you 😊 🙏 so much!

Popped into the store today to be greeted by two lovely ladies. Louise in particular went above and beyond to help me and my husband is over the moon with his new jeans. Excellent service so thank you 👌🏻