Ordered 3 blouses in the sale for click and collect. Arrived promptly. Was able to try them on in the shop where the sales assistant was really helpful. Couldn’t resist keeping 2 of them. Lovely b... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered 3 blouses in the sale for click and collect. Arrived promptly. Was able to try them on in the shop where the sales assistant was really helpful. Couldn’t resist keeping 2 of them. Lovely b... See more
Company replied
Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... See more
Company replied
Shopping at fat face was a really enjoyable experience with so many good options to choose from, thankful y Amelia helped me pick the right outfit for a nice day out!! Thank you Amelia.
Company replied
I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
23 Mill Lane, B91 3AR, Solihull, West Midlands, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 3 blouses in the sale for click and collect. Arrived promptly. Was able to try them on in the shop where the sales assistant was really helpful. Couldn’t resist keeping 2 of them. Lovely bright colours. Great fit. Just right for autumn weekend away.

Reply from FatFace - SOLIHULL 2
The staff at my local Fatface are brilliant
For the first time I had a problem with a dress I ordered that did not arrive and the staff sorted it out there and then
I am a regular customer at Solihull fatface and love the fashion

Reply from FatFace - SOLIHULL 2
Shopping at fat face was a really enjoyable experience with so many good options to choose from, thankful y Amelia helped me pick the right outfit for a nice day out!! Thank you Amelia.

Reply from FatFace - SOLIHULL 2
Great t-shirt. FatFace have been doing it for a few years now and quality is still good and the t-shirt is pretty and practical to wear.

Reply from FatFace - SOLIHULL 2
I ordered to collect from the store, it was quick and very smooth. Returns were no hassle, and the quality of the clothes and fit was great :)

Reply from FatFace - SOLIHULL 2
Fat Face is one of my favourite brands and the quality is always good. I bought two tops in their sale and one did not fit well at all. I took it back and exchanged it for another, they were very helpful.

Reply from FatFace - SOLIHULL 2
Whenever I am in leaminghton or Solihull I always pop in the stores. I like their unique styles, staff is very friendly and helpful always go out of their way to help.The quality is very good.If the product is not in store,order in the store and delivery next day.My winter jumpers I buy all from fat face.

Reply from FatFace - SOLIHULL 2
I visited the solihull store and was served by a young lady called Bella, what a super experience , this young lady assisted with empathy and engaged beautifully , a rare but fab retail experience , thank you Bella 😊

Reply from FatFace - SOLIHULL 2
I didn't like the material the cover up for a swimming costume was made of, too thick.
The jeans were well made but were far too wide in the leg. Both items had to be returned.
However, the delivery service was excellent as were the staff in the shop in Solihull where I returned them.

Reply from FatFace - SOLIHULL 2
Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word ‘please’. All of the items ordered were high quality & value for money, only returned 2 as I hadn’t budgeted to keep it all!

Reply from FatFace - SOLIHULL 2

Reply from FatFace - SOLIHULL 2

Reply from FatFace - SOLIHULL 2
Easy online ordering and chose local store for collection. We ordered a pack of two t shirts for my husband and this proved good value for money. Staff in store were helpful and found our parcel quickly.

Reply from FatFace - SOLIHULL 2
Staff in the solihull store were super helpful - wish I knew name of specific assistant who helped me sort out several clothing items at the solihull store, size changes and seeing availability on line for sizes not in store
Just wished they’d let me know there was going to be 20% discount the next day!! 🙈

Reply from FatFace - SOLIHULL 2
The excellent customer service provided by the store manager and staff at Fatface Solihull make it a pleasure to shop there. It's lovely to experience friendly and helpful staff where nothing is too much trouble for them.

Reply from FatFace - SOLIHULL 2
Dawn the store manager was absolutely fantastic help today so knowledgeable and couldn’t do enough for us, Morgan in store was also extremely helpful, what a fantastic store and shopping experience

Reply from FatFace - SOLIHULL 2
I visited Solihull branch, the staff were very helpful! I purchased a pair of dungaree's & a summer ribbed top all in one trouser suit. Quality was excellent! Fat Face clothes are one of my favourite brands !

Reply from FatFace - SOLIHULL 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.