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FatFace - SKIPTON Reviews 

167
•
TrustScore 4.5 out of 5

4.7

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The staff were really friendly and even reminded me to use a blue card for discount if I had one, the autumn range was so good I couldn’t decide what I could afford, cannot wait till next pay day to g... See more

Company replied

Rated 4 out of 5 stars

I ordered some shirts for my husband on line in 4XL tall, I was told that the order would be available on Sunday 9th August. I received an email to say they would be delayed by 1-2 days so on Tuesday... See more

Company replied

Rated 5 out of 5 stars

Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... See more

Company replied

Rated 5 out of 5 stars

Went in for a look and saw a really pretty dress, I wasn't sure but then I was approached by one the assistants. She was so pleasant and helpful, I wasn't sure about sizes and length but I needn't ha... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, United Kingdom

  • 01756 798862

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.7

All reviews

(167)

14,949 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely clothes

Lovely clothes, beautiful colours and fabrics.

18 August 2023
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Reply from FatFace - SKIPTON

Good Afternoon Gillian,

Thank you for leaving us this positive review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items, we cannot wait to welcome you back!

Have a great day! - JW

Rated 3 out of 5 stars

Airlie Breton

The sweatshirt was good quality but the sizing was small and a little short. I have had other fat face Airlie sweatshirts and the size was fine.

19 August 2023
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Reply from FatFace - SKIPTON

Hi there! We are sorry to hear this. If you need any further assistance with this, please contact us at customerservices@fatface.com - RS

Rated 5 out of 5 stars

Pleasant, friendly and professional staff

Lovely store. Good, professional service.

9 August 2023
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Reply from FatFace - SKIPTON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Quality goods excellent service

Quality goods excellent delivery

30 July 2023
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Reply from FatFace - SKIPTON

Hi Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Easy to use

Easy to use. Quick and efficient.
Friendly and knowledgeable staff.

28 July 2023
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Reply from FatFace - SKIPTON

Good Afternoon William,

Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW

Rated 5 out of 5 stars
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Reply from FatFace - SKIPTON

Good Afternoon Gail,

Thank you for your positive feedback! It is so nice to hear such nice things about our staff! I hope you have a great day! - JW

Rated 5 out of 5 stars

Goods true to photos and came in a few…

Goods true to photos and came in a few days.
staff always lovely in the shop

26 July 2023
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Reply from FatFace - SKIPTON

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD

Rated 5 out of 5 stars

Such a lovely shop to visit.…

What always make my experience so great, staff and being able to see the clothes and feel the material. The staff are always so helpful, quick to help if I want to order a top that is unavailable in the shop, they will check and order the item I am enquiring about. Really love the store at skipton, have said this before so I don't mind repeating it. Wonderful place to visit.

14 July 2023
Unprompted review
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Reply from FatFace - SKIPTON

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Rated 5 out of 5 stars

Friendly and efficient service

I'd bought a shirt in FatFace while down south and only realised my husband had a very similar one already when back home. The sales assistant in Skipton happily exchanged it with minimum fuss and was very friendly and efficient. We felt like we'd received excellent service.

22 June 2023
Unprompted review
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Reply from FatFace - SKIPTON

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Super sleuth in Skipton store

The assistant at Skipton FatFace went above and beyond to help me to purchase the Jocelyn paisley dress. Especially patient and helpful as I rang first thing on a busy Saturday morning.
Out of stock on-line in all departments and franchises, my local Grand Central store located one dress in my size at the Craven Court Shopping Centre, Skipton. The assistant was so helpful with info about stock and found the 'returned' dress in her store.
When she learned I was in Birmingham and planning to travel to Yorkshire (!), she was determined to help me.
She : -located 3 dresses in my size in central store
-explained why website showed 'out-of-stock'
-told me how to ask in my local store for staff to order, and dress could be home-delivered
-was friendly, super-experienced, and so keen to help me track down 'my'dress
-said she would 'hold' the dress in her store for me just in case the ones showing had sold

Yes, it's only a dress but I wanted it for a special occasion and was so cross with myself for not ordering it as soon as I saw it on-line. And thought I'd missed my chance.
Happy ending! I ordered via my local store and got one of the 3 dresses showing. Arrived 2 days later to my home.
All thanks to this Skipton star!

10 June 2023
Unprompted review
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Reply from FatFace - SKIPTON

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly. Great products, and anytime I've popped into my local shop very friendly and helpful.

30 April 2023
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Reply from FatFace - SKIPTON

Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The staff were absolutely brilliant. Especially Gemma, Lauren and Maddie

The staff were absolutely brilliant. I have to mention Gemma, Lauren and Maddie in particular.
Nothing was too much in regards to my questions about items I wanted to purchase.
Also because I'm not from the area they were really helpful in suggesting places to visit.
I had a really good shopping experience and left with a smile

24 March 2023
Unprompted review
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Reply from FatFace - SKIPTON

Thank you for your amazing review. Will definitely make sure that this is passed onto our wonderful team in store! -RS

Rated 5 out of 5 stars

Going above & beyond…

Had some issues ordering on-line and asked the store to assist - Gemma could not have been more helpful. Awesome service! Order was received a few days later! A very happy customer! As Canadian residents we delighted to hear that you’ll be opening up that side of the pond!

5 March 2023
Unprompted review
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Reply from FatFace - SKIPTON

Hi Adrian, thank you so much for your lovely feedback. I will be sure to pass this on!

I'm so pleased to hear you're excited about our Canada stores - we are unbelievably excited too!!

Take care, LE

Rated 5 out of 5 stars

The Skipton store is fantastic

The Skipton store is fantastic. I always get great service from here and nothing is too much trouble. Gemma always finds me just what I need

20 February 2023
Unprompted review
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Reply from FatFace - SKIPTON

Thank you so much for this review. We are pleased to hear that you are happy with your shopping experience with us. We will share your comments with our wonderful team in store -SK

Rated 5 out of 5 stars

Fatface stores and clothes are…

Fatface stores and clothes are fantastic. Myself and my wife have shopped at fatface for a few years now good quality clothes and accessories.
Question...Is the skipton branch closing down ?? hope not

9 January 2023
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hello,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Take care, KS

Rated 5 out of 5 stars

Very pleasant and knowledgeable staff

Very pleasant and knowledgeable staff, have good advice and support

10 December 2022
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Good afternoon, Maxine

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Skipton store.

Take care, JB

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, as ever, from the in store team in Skipton, North Yorkshire, especially Gemma. They always go above and beyond to help. This is one of the reasons I love Fat Face!

10 December 2022
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Good Afternoon,
Thank you for your feedback regarding your trip to the Skipton store. It is so wonderful to read such lovely feedback!
All the best - KS

Rated 5 out of 5 stars

Successful shopping trip

Friendly,helpful,pleasant staff going the extra mile, would return again.

6 December 2022
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP

Rated 5 out of 5 stars

Placed order at Skipton store amazing…

Placed order at Skipton store amazing service from assistant she couldn't have been more helpful!

20 November 2022
Unprompted review
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Good afternoon, Alison

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Skipton store.

Stay safe. JB

Rated 5 out of 5 stars

Great customer service

Great customer service, broadsands jacket fits well. 5/10 150 lbs 29 inch waist, i bought an XS and it fit perfect. Has a nice waxed look. Warm also with a hoodie under.

6 October 2022
FatFace - SKIPTON logo

Reply from FatFace - SKIPTON

Hi Jorge, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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